ITAM/EOL Technical Programme Manager

Booking Holdings, Inc.; Amsterdam; Hybrid; EUR 110,000 - 150,000; Full time

Benefits offered by this job

Paid time off

Hybrid working (incl. 20 days abroad)

Product discounts

Job summary

Booking.com is seeking an Enterprise ITAM and EOL Technical Programme Manager to turn a complex enterprise programme into measurable results. You will coordinate delivery across ServiceNow and inventory systems, ensuring ownership, data quality and lifecycle management across infrastructure, cloud and enterprise software.

You will lead cross-functional teams and interact with Platform Owners, Business Units and Security to align milestones, risks and decisions while driving EOL remediation and

Qualifications

• Experience coordinating complex, cross-functional technology programmes across multiple teams and units.
• Experience managing integrated delivery plans, milestones, dependencies, risks and decisions.
• Understanding of IT Asset Management, CMDB, ServiceNow, software lifecycle management, cloud governance or technology risk.
• Ability to translate technical dependencies into clear delivery actions.
• Strong written and verbal communication for senior stakeholders.
• Pragmatic, organised and outcome-focused approach.

Responsibilities

• Translate the ITAM and EOL roadmap into an integrated delivery plan with clear outcomes, milestones, owners and dependencies.
• Coordinate delivery across ServiceNow, enterprise inventory systems, systems of record and the teams that own them.
• Manage programme scope, risks, issues, dependencies, decisions and Business Unit commitments.
• Establish effective governance, reporting and delivery routines.
• Maintain visibility of progress against outcomes, including coverage, ownership, data quality, remediation and assurance.
• Coordinate adoption of ITAM and EOL processes across BHFS and other agreed priority areas.
• Work with Platform Owners, Service Owners and Business Units on ownership, attestation, remediation and exception management.
• Support prioritisation of the highest-risk and most business-critical asset and service domains.
• Escalate blockers and ownership gaps, ensuring decisions are made at the right level.
• Support the transition of delivered processes and controls into sustainable BAU ownership.

Skills

Programme management

Cross-functional leadership

IT Asset Management

CMDB

ServiceNow

Cloud/Infrastructure

Stakeholder management

Technical risk

Job description

About Us:

At Booking.com, data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We’re the thrill of the first night in a new place. The excitement of the next morning. The friends you encounter. The journeys you take. The sights you see. And the memories you make. Through our products, partners and people, we make it easier for everyone to experience the world.

About our team:

We are building a new enterprise-wide IT Asset Management and End-of-Life capability within Core Platforms and the ServiceNow team.

The capability will improve how Booking.com understands its technology landscape, manages ownership and lifecycle information, and reduces EOL and technology risk across infrastructure, cloud, network, enterprise software and selected AI-related assets.

ServiceNow will provide the core control, workflow and evidence layer, integrating with platforms such as LeanIX, Collibra and SAP, alongside Booking.com’s internal inventory systems and other sources of record.

Role overview:

Turn a complex enterprise programme into measurable results

As Enterprise ITAM and EOL Technical Programme Manager, you will turn the agreed roadmap into coordinated delivery across Booking.com.

You will bring together the teams, decisions, dependencies and commitments needed to improve technology visibility, data quality, ownership, lifecycle management, EOL remediation and assurance.

This is an opportunity to work on a high-profile, enterprise-wide programme with direct impact on how Booking.com manages technology risk.

You will work across Technology, Business Units, Enterprise Architecture, Security, Risk, Compliance, Finance and Audit. You will create clarity, maintain momentum and influence delivery across teams without direct line-management responsibility.

If you enjoy making complex programmes work, solving problems across organisational boundaries and seeing strategy become real outcomes, this role is for you.

Key Job Responsibilities and Duties:

• Translate the ITAM and EOL roadmap into an integrated delivery plan with clear outcomes, milestones, owners and dependencies.
• Coordinate delivery across ServiceNow, enterprise inventory systems, systems of record and the teams that own them.
• Manage programme scope, risks, issues, dependencies, decisions and Business Unit commitments.
• Establish effective governance, reporting and delivery routines.
• Maintain visibility of progress against outcomes, including coverage, ownership, data quality, remediation and assurance.
• Coordinate adoption of ITAM and EOL processes across BHFS and other agreed priority areas.
• Work with Platform Owners, Service Owners and Business Units on ownership, attestation, remediation and exception management.
• Support prioritisation of the highest-risk and most business-critical asset and service domains.
• Escalate blockers and ownership gaps, ensuring decisions are made at the right level.
• Support the transition of delivered processes and controls into sustainable BAU ownership.

Role Qualifications and Requirements:

• Experience coordinating complex, cross-functional technology programmes involving multiple teams, platforms or Business Units.
• Experience managing integrated delivery plans, milestones, dependencies, risks and decisions.
• Experience working with technical teams across infrastructure, cloud, enterprise applications, security, architecture or service management.
• Understanding of IT Asset Management, CMDB, ServiceNow, software lifecycle management, cloud governance or technology risk.
• Ability to understand technical dependencies and turn them into clear delivery actions.
• Strong stakeholder-management and influencing skills, including the ability to build alignment without direct authority.
• Strong written and verbal communication skills, including concise reporting for senior stakeholders.
• A pragmatic, organised and outcome-focused approach.

Nice-to-Have Skills

• Experience delivering an enterprise capability or operating model from the ground up.
• Experience with EOL remediation, technology risk or audit readiness.
• Experience with ServiceNow, LeanIX, Collibra, SAP or other enterprise inventory and systems-of-record platforms.

Benefits & Perks - Global Impact, Personal Relevance:

Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive compensation and benefits package, as well unique-to-Booking.com benefits which include:

• Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave
• Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)
• Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit

Diversity, Equity and Inclusion (DEI) at Booking.com:

Diversity, Equity & Inclusion have been a core part of our company culture since day one. This ongoing journey starts with our very own employees, who represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders and sexual orientations.

Take it from our Chief People Officer, Paulo Pisano: “At Booking.com, the diversity of our people doesn’t just build an outstanding workplace, it also creates a better and more inclusive travel experience for everyone. Inclusion is at the heart of everything we do. It’s a place where you can make your mark and have a real impact in travel and tech.”

We ensure that colleagues with disabilities are provided the adjustments and tools they need to participate in the job application and interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.

This role does not come with relocation assistance.

Booking.com is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strive to move well beyond traditional equal opportunity and work to create an environment that allows everyone to thrive.

Pre-Employment Screening

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.