IT Support Employee

MYLAPS Sports Technology; Haarlem; On-site; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Pension plan

Health insurance contribution

Expert training during onboarding

Diversity and inclusion

Job summary

A global sports technology company in Haarlem is seeking an IT Support Employee to provide first-line IT support and ensure smooth workplace operations. In this role, you will troubleshoot incidents and handle IT requests while supporting approximately 220 colleagues across multiple locations. You should have at least 2 years of experience in IT support and knowledge of office hardware. A dynamic and inclusive environment is offered, along with opportunities for growth and a solid benefits package.

Qualifications

• 2+ years of experience with first-line IT support.
• Hands-on mentality and customer-focused approach.
• Availability to work on-site 3-5 days per week.

Responsibilities

• Troubleshoot incidents, handle IT requests, and support users.
• Spot trends and recurring issues to escalate when needed.
• Register and resolve requests and incidents.
• Collaborate with System/Network Engineers on longer-term solutions.
• Support hardware setups, access management, and IT projects; contribute to improvements.

Skills

First-line IT support

Knowledge of office hardware

Experience with Office 365

Customer-focused approach

Eagerness to learn

Education

Secondary vocational education (MBO)

Tools

VPN clients

VPN clients

Common IT tools

Job description

At MYLAPS, performance is everything. We support racers, athletes and events in creating their ultimate sports experience. By developing accurate, reliable, and easy-to-use technology we turn data into insights, progress, and fun.

The role

As our IT Support Enployee, you’ll be the friendly face of IT: supporting colleagues, fixing problems and keeping our workplace running smoothly. This way, you directly contribute to enabling top-level sports performance at multiple levels.

Based at our headquarters in Haarlem, the Netherlands, you provide first-line support to manage and improve the complete IT infrastructure of MYLAPS. Together with the IT team, you support around 220 colleagues across our international locations in the Netherlands, Germany, Spain and Denmark.

What You’ll Do

You are the go-to person who troubleshoots incidents, handles IT requests, and supports users both in person and by phone. With your hands-on mentality and customer-focused approach, you make sure most issues are solved on the spot.

You spot trends and recurring issues (e.g., Outlook add-on errors, synchronization problems, or Wi-Fi issues) and escalate when needed. Use ITIL practices to identify underlying problems and collaborate with System and Network Engineers on long-term solutions.

You will have the chance to work in a very diverse IT landscape where you work on hardware and workplace setups, access management, support with IT projects and driving continuous improvements. You ensure that requests and incidents are properly registered and resolved.

What You Bring

• 🎯 2+ Years of experience with first-line IT support
• 🎯 Knowledge of office hardware (screens, docking stations, cables)
• 🎯 Secondary vocational education (MBO)
• 🚗 A valid driver’s license is an advantage
• 🎯 Experience with Office 365, VPN clients, and common office IT tools
• 🎯 Eagerness to learn and grow within IT
• 🎯 Availability to work on-site 3-5 days per week in our Haarlem office

What We Offer

• ✨ A dynamic and social environment where your work truly makes a difference
• ✨ The chance to grow your IT skills and be part of a supportive, experienced team
• ✨ Direct impact on user satisfaction and the daily functioning of our organization
• ✨ A global role in the exciting world of sports events
• ✨ Pension plan and contribution to health insurance
• ✨ Thorough onboarding with expert training from both technical and commercial teams
• ✨ A diverse, inclusive workplace that values different perspectives and backgrounds

About MYLAPS Sports Technology:

MYLAPS International Headquarters is based in Haarlem, The Netherlands. With offices in The Netherlands, The United States, Australia, Malaysia, Japan and China we support racers, athletes, and events in creating their ultimate sports experience. Every year we capture the performance of over 20 million people all over the world. We develop accurate, reliable, and easy-to-use technology to turn data into insights, progress, and fun. Founded in 1982, we have revolutionized the world of sports timing with groundbreaking innovations and set the standard ever since. Our products and platforms are used at professional events like the Olympics and INDYCAR as well as countless local events around the corner. MYLAPS is a carbon neutral company where we have the responsibility to contribute to a better world.