IT Service Delivery Manager

Trinamics; Noord-Brabant; On-site; EUR 70,000 - 110,000; Full time

Job summary

Trinamics is seeking an IT Service Delivery Manager to act as the main point of contact for a portfolio of strategic customers. You are responsible for the delivery of IT and OT services that support advanced warehouse automation in mission-critical environments where performance and reliability are essential.

You will work closely with Service Contract Managers and internal and external support teams to ensure services are delivered as agreed, manage incidents and changes, and continuously

Qualifications

• Bachelor’s or master’s degree in IT, Engineering, Business or a related field.
• 8+ years of experience in IT/OT, including at least 3 years in service delivery or service management.
• Hands-on experience with enterprise-level service delivery (IT infrastructure, software, applications, networks or control systems).
• Knowledge of ITIL best practices; ITIL4 certification preferred.
• Fluent in English; Dutch is a plus.

Responsibilities

• Ensure IT and OT services are delivered as agreed, meeting SLA targets and contractual commitments.
• Own the incident, problem and change processes, with clear and consistent communication throughout the service lifecycle.
• Define and improve service delivery strategies, policies and performance.
• Collaborate with IT, operations and business teams to deliver integrated solutions.
• Identify and mitigate risks, safeguarding business continuity and compliance.
• Support pre-sales and project transitions by representing service capabilities and shaping deliverables.
• Lead service review meetings, performance reporting and customer escalations.
• Build trusted customer relationships and spot opportunities within existing accounts, such as retrofits, system enhancements or service modifications.

Skills

ITIL knowledge

Service delivery

Stakeholder management

English fluency

Education

Bachelor/Master degree

Job description

Our client is an internationally operating market leader in logistics process automation. Its systems power warehouses, distribution centers, parcel hubs and airports around the world, making sure goods and baggage reach their destination on time. With thousands of employees worldwide and customers among the largest logistics and retail organizations, it combines advanced engineering with long-term service partnerships.

What you’ll do

As IT Service Delivery Manager, you are the key point of contact for a portfolio of strategic customers. You are responsible for the delivery of IT and OT services that support advanced warehouse automation systems, in mission-critical environments where performance and reliability are essential. You work closely with Service Contract Managers and internal and external support teams.

• Ensure IT and OT services are delivered as agreed, meeting SLA targets and contractual commitments
• Own the incident, problem and change processes, with clear and consistent communication throughout the service lifecycle
• Define and improve service delivery strategies, policies and performance
• Collaborate with IT, operations and business teams to deliver integrated solutions
• Identify and mitigate risks, safeguarding business continuity and compliance
• Support pre-sales and project transitions by representing service capabilities and shaping deliverables
• Lead service review meetings, performance reporting and customer escalations
• Build trusted customer relationships and spot opportunities within existing accounts, such as retrofits, system enhancements or service modifications

What you bring

• Bachelor’s or master’s degree in IT, Engineering, Business or a related field
• 8+ years of experience in IT/OT, including at least 3 years in service delivery or service management
• Hands-on experience with enterprise-level service delivery (IT infrastructure, software, applications, networks or control systems)
• Knowledge of ITIL best practices; ITIL4 certification preferred
• Fluent in English; Dutch is a plus

About Trinamics

Trinamics is a well-known, specialized name in technical recruitment in the Netherlands, and a familiar and trusted partner for both candidates and employers. We help technical candidates, from experienced specialists to promising talent, secure a permanent position with strong employers in the high-tech industry. We work on a secondment-to-permanent basis: you start on assignment through Trinamics, with the genuine prospect of a direct contract with the client afterwards. Throughout the assignment, your employment conditions mirror those of the client’s own workforce, since the client sets these terms itself.

What’s on offer

• A permanent career perspective through the secondment-to-permanent model
• Employment conditions equal to those of the client, including holidays and ADV days in line with the client’s collective labour agreement (cao)
• A role with real impact, working with international teams and major customers
• Variety in your work and room to grow within a global organization