IT Project Delivery Manager - Marketing & Sales (ERP Focus)

Merck Life Science; Amsterdam; Hybrid; EUR 85,000 - 120,000; Full time

Job summary

Merck Life Science NL is seeking an IT Project Delivery Manager for Marketing and Sales Technology to own end-to-end ERP and CRM delivery. You will drive governance, budgets, and roadmaps, coordinating global stakeholders to ensure on-time, in-scope projects that deliver measurable business value.

Ideal candidates bring a degree in IT or related field, hands-on ERP/CRM project experience, and familiarity with SAP environments.

Qualifications

• Experience delivering IT projects, preferably ERP and CRM integrations.
• Strong stakeholder management and communication skills.
• Familiarity with SAP environments (ECC/S/4HANA) and data governance.

Responsibilities

• Own end-to-end delivery of ERP & CRM programmes across global teams.
• Shape delivery governance, budgets, and roadmaps.
• Align diverse stakeholders and ensure on-time, within-scope delivery.
• Coordinate testing, UAT, data reconciliation, and transition to operations.

Skills

ERP project delivery

Stakeholder management

Agile/Hybrid delivery

Communication

Education

Degree in Information Technology, Computer Science, Business Informatics, or related field

Tools

Jira

MS Project

SAP ECC/S/4HANA

Job description

Work Your Magic with us!

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.

The Role

Technology sits at the heart of modern life sciences. In LS DDIT Marketing & Sales, we drive innovation, automation, and a suite of solutions that create strong business value. As the IT Project Delivery Manager for Marketing and Sales Technology, you’ll own end-to-end delivery of complex ERP & Customer Relationship Management (CRM) programmes, including ERP integrations with Salesforce, marketing automation, and eCommerce (B2B and B2C). You’ll shape delivery governance, manage budgets and roadmaps, align diverse stakeholders, and ensure every project is on time, within scope, and of the highest quality.

This role suits someone who thrives at the crossroads of technology, business strategy, as well as cross-functional and global collaboration.

You are ready to make a measurable impact on our Life Science business outcomes.

Who You Are

• A self-starter who prioritizes effectively, makes sound decisions, and delivers results in a complex, global environment with minimal supervision.
• Degree in Information Technology, Computer Science, Business Informatics, or related field, or equivalent professional experience. PMP, PRINCE2, SAFe, or similar certification is a plus.
• Proven track record delivering IT projects/programmes, ideally involving ERP implementations and integrations with CRM, marketing automation, and eCommerce platforms.
• Strong knowledge of SAP environments (ECC and/or S/4HANA), with exposure to SAP SD, MM, and enterprise integration architectures.
• Experience leading projects with agile, waterfall, or hybrid delivery approaches, overseeing scope, governance, timelines, budgets, risks, and outcomes.
• Excellent communication, presentation, and stakeholder-management skills; ability to build trusted relationships and influence at all levels, including senior leadership.
• Experience coordinating testing and deployment activities (UAT, cutover planning, data reconciliation, transition to operations, post-go-live support).
• Familiarity with security, privacy, and data governance in regulated environments.
• Salesforce exposure and related commercial processes are advantageous.
• Proficiency with project management and collaboration tools (e.g., Jira, MS Project, or similar).
• Fluent in English (written and spoken); ability to tailor communication to diverse audiences

What we offer:

We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We believe that this variety drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!