IT Operations Engineer

Greenhouse Software, Inc.; Utrecht; Hybrid; EUR 42,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

8% personal benefits budget

Hybrid working setup

MacBook Pro and iPhone

NS Travel costs coverage

Pension plan

Culture of ownership and autonomy

Quarterly company meetup

Job summary

SurePay seeks a hybrid IT Support professional to become the backbone of daily operations and the primary executor of AI policy. You will support 120+ employees to stay online, secure, and augmented by AI tooling, handling hardware, software, and productivity tools.

You will bridge IT Excellence with AI productivity, owning workflows, troubleshooting, and proactive solutions while contributing to the company’s growth and security posture.

Qualifications

• Around 4 years of experience in IT support.
• Experience troubleshooting macOS (Ventura/Sonoma) and iOS.
• Familiar with Google Workspace and enterprise ticketing platforms.
• Proficient with Jira Service Management or Zendesk.
• Owns workflow with proactive problem solving and ownership.

Responsibilities

• Onboarding/off-boarding of employees; set up hardware and access.
• Provide Tier 1 support for hardware/software via ticketing, Slack, and in person.
• Diagnose macOS issues, connectivity problems and application bugs.
• Support iPhone/iPad productivity (iOS/iPadOS).
• Assist users with Google Workspace tools (Docs/Sheets/Drive/Calendar/Gmail).
• Device management using Jamf; deploy software to macOS/iOS devices.
• Troubleshoot enrollment issues and self-service app installations.

Skills

macOS troubleshooting

Jamf management

Google Workspace admin

Jira Service Management

Zendesk

Ticketing systems

Apple hardware setup

IT support

Tools

Jamf Pro/Protect/Connect

Apple Business Manager

Google Workspace

Atlassian Suite (Jira, Confluence)

GitHub

AWS

Slack

Jira Service Management

Zendesk

Job description

Founded in 2016, SurePay is the leading account verification platform, relied upon by 250+ banks and thousands of organizations, to prevent fraud, misdirected payments, and reputational damage. Headquartered in Utrecht, we are scaling our platform and our team across Europe and beyond.

About the role

Until now, our IT Support has been a one-person powerhouse. As we scale and march toward our 2026 Strategy, we are evolving. In this role, you will be the backbone of our daily operations while serving as the primary executor of our Management Team’s AI policy. You will support our 120+ employees in staying online, secure, and—most importantly—augmented by the latest AI tooling. Your primary customers are our employees, and your primary goal is their productivity and the company’s technological evolution.

IT Operations

• Onboarding /off-boarding of new employees - set up/reset hardware (Apple) and configure access to all internal systems (Atlassian suite, Google suite, Github, AWS, etc.)
• Provide Tier 1 technical support for hardware and software issues via ticketing system, Slack/chat, and in-person.
• Diagnose and resolve macOS errors, connectivity issues, and application bugs.
• Support mobile productivity on iPhones and iPads (iOS/iPadOS).
• Assist users with Google Workspace tools (Docs, Sheets, Drive, Calendar, and Gmail).
• Device management & Automation (Jamf): enroll, scope, and deploy software packages to macOS and iOS devices.
• Troubleshoot enrollment issues (DEP/ADE) and self-service app installations.
• Monitoring on system usage, security threats and accessibility

AI Adoption & Enablement

• Support various departments on their usage of GenAI tooling such as Gemini, ChatGPT and NotebookLM.
• Be an advocate for AI usage within business departments, guide stakeholders on the best practices and bring innovative ideas to make the teams more efficient.
• Evaluate new AI tools and their integration with existing systems (e.g. Jira/Rovo, Slack AI, Zoom AI, Hubspot AI integrations), support various departments with new integration work and guidance on best practices for AI usage, specific for their business cases, in close collaboration with the Security team.

About you

We are looking for a hybrid professional who can bridge the gap between traditional IT Excellence and the future of AI Productivity. You enjoy looking at ways to improve and scale to support a growing organization. Furthermore,

• You have around 4 years of experience in IT support
• Are comfortable navigating and troubleshooting macOS (Ventura/Sonoma) and iOS. Have experience with Jamf (Pro, Protect, or Connect) and Apple Business Manager.
• Have strong familiarity with Google Workspace from a user and/or basic admin perspective.
• Proficiency with Jira Service Management, Zendesk, or similar enterprise ticketing platforms.
• You apply a logical approach to troubleshooting; you know how to use different resources and documentation to find solutions.
• You take full ownership of your workflow, proactively seeking solutions to hurdles while maintaining a high standard

What we offer

• Competitive salary + 8% personal benefits budget (use it on training, more time off, or your salary)
• 25 holidays
• Hybrid working setup (1 day per week in Utrecht)
• MacBook Pro, iPhone, and all the tech you need
• Travel costs covered (NS Business Card)
• Pension plan
• A culture of ownership, innovation, and autonomy
• Friday drinks, offsites, and a quarterly company meetup
• A diverse team of 35+ nationalities, driven by impact

SurePay's core values are; We Care, Build Together, Think Forward and Be Responsible. These core values are the driver's of our culture and can be seen as guidelines on our beliefs and behaviour. It defines what we find important as a company and the way we work together everyday.

• We Care: We are a supportive employer and understand that health, family and safety is what really matters. We care about our employees, customers, partners and end-users. Therefore we value creating a safe workspace where everybody can be their authentic self and where we, together, work on the same mission to provide safer payments.
• Build Together: We believe in teamwork and strive towards the best results together with employees and customers. Our diversity, both personal and professional, is one of our key strengths.
• Think Forward: We are frontrunners and are on top of our game. Our customers can rely on innovative solutions to service their current and future needs. With a problem solving mindset, we anticipate challenges and adapt to a fast changing environment.
• Be Responsible: We all contribute to reaching our mission of reducing fraud and misdirected payments, leading to a positive impact on society. We take responsibility, show ownership and make honest decisions.

About SurePay

• Founded in 2016
• Flat organisation and no hierarchy

SurePay makes payments easier, more personal and even more secure. We are a fast-growing FinTech SaaS company and have secured our Series A funding in September 2021. SurePay stems from an innovation program of Rabobank, started in July 2016 and has been an independent BV since the beginning of 2020. SurePay is backed by two leading investors:Rabo InvestmentsandCarlyle Europe Technology Partners. Both are highly experienced in scaling international B2B SaaS and FinTech companies. Their support reinforces SurePay’s mission to prevent payment fraud globally and accelerate our international growth. SurePay's core values are; We Care, Build Together, Think Forward and Be Responsible. These core values are the driver's of our culture and can be seen as guidelines on our beliefs and behaviour. It defines what we find important as a company and the way we work together everyday.

• We Care: We are a supportive employer and understand that health, family and safety is what really matters. We care about our employees, customers, partners and end-users. Therefore we value creating a safe workspace where everybody can be their authentic self and where we, together, work on the same mission to provide safer payments.
• Build Together: We believe in teamwork and strive towards the best results together with employees and customers. Our diversity, both personal and professional, is one of our key strengths.
• Think Forward: We are frontrunners and are on top of our game. Our customers can rely on innovative solutions to service their current and future needs. With a problem solving mindset, we anticipate challenges and adapt to a fast changing environment.
• Be Responsible: We all contribute to reaching our mission of reducing fraud and misdirected payments, leading to a positive impact on society. We take responsibility, show ownership and make honest decisions.