IT On-site Support Engineer

MBE - Netherlands; Amsterdam; Sur place; EUR 65 000 - 90 000; Plein temps

Avantages offerts par ce poste

Gross salary based on experience

13th month payment

30 vacation days

Commuting allowance

Remote working compensation

Phone and home office equipment

Résumé du poste

MUFG Bank (Europe) N.V. (MBE) in Amsterdam is seeking an IT On‑Site Support Engineer to join the IT Service Delivery team. You will support IT applications, infrastructure and hardware, and lead minor IT projects, coordinating with branches across Belgium, Madrid, Austria and others.

The role requires 4+ years in systems support, strong ServiceNow knowledge, and English communication. Dutch language is preferred.

Qualifications

• 4+ years in Systems Support Engineering role.
• Experience with incident, request fulfilment and change processes.
• Knowledge of ServiceNow.
• Familiarity with Windows client/server OS, Office, and IT security.
• Banking experience a plus; Dutch language desirable.

Responsabilités

• Participate in IT On-Site Support Team activities and other IT Service Delivery tasks.
• Lead minor IT projects.
• Identify and diagnose issues and problems.
• Categorize and record reported queries and provide solutions.
• Support problem identification and resolution and advise users on actions.
• Monitor issues from start to resolution and maintain CMDB.
• Handle service requests via standard work instructions.
• Contribute to day-to-day operations of IT infrastructure and applications.
• Create and maintain documentation for daily operations.
• Ensure procedures manuals are updated and team members are informed.
• Support IT-related changes/projects in production.
• Ensure compliance with bank rules, policies, and regulatory requirements.
• Support local IT-service staff in branches.

Connaissances

Incident management

ServiceNow

Windows OS

Office Suite

VMware

Citrix

VDI

Networking

ITIL

English (proficient)

Dutch language

Description du poste

Do you want your voice heard and your actions to count? Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long‑term relationships, serving society, and fostering shared and sustainable growth for a better world. With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career. Join MUFG, where being inspired is expected and making a meaningful impact is rewarded. Would you like to work for one of the world's largest banks in an exciting, dynamic and international environment? We are currently recruiting for an Analyst, IT On‑Site Support Engineer in our Systems Division in Amsterdam.

About MUFG Bank (Europe) N.V.

MUFG Bank (Europe) N.V. (MBE) is a fully‑owned subsidiary of MUFG Bank, headquartered in Amsterdam. With offices throughout Europe, our teams provide clients with comprehensive financing solutions spanning Coverage & Structured Finance, Capital Markets and Transaction Banking, using MUFG’s global reach to provide bespoke solutions. Please visit our website for more information – https://www.mufgemea.com/mbe

Function positioning

As part of IT Service Delivery, the IT On‑Site Support Engineer must be an experienced professional who provides support and helps drive the team towards increased productivity, effective delivery and user satisfaction. The IT Division supports MBE’s IT structures with regard to IT applications, infrastructure, and hardware.

The role includes the following:

• Taking part in activities and tasks within IT On‑Site Support Team including other activities and tasks which fall under the remit of IT Service Delivery.
• Leading minor IT projects.
• Identifying and diagnosing issues and problems.
• Categorizing and recording reported queries and providing solutions.
• Supporting problem identification and the resolution of issues.
• Advising users on appropriate course of action.
• Monitoring issues from start to resolution.
• Maintaining the CMDB.
• Handling service requests via standard work instructions.
• Contributing to the day‑to‑day operations of IT infrastructure and applications.
• Creating and maintaining documentation necessary for daily operation.
• Ensuring procedure manuals are updated and that other team members are aware of changes.
• Supporting and contributing to bringing IT‑related changes/projects to production.
• Ensuring compliance with the Bank’s rules, policies, procedures, and guidelines together with all relevant regulatory and statutory requirements.
• Supporting the local IT‑service people in different branches (Belgium, Madrid, Austria and others).

In order to be successful in the role, you will need the following:

Skills and experience

• Experience in working in an environment with formal incident, request fulfilment and change processes.
• Has minimum of 4 years of experience in Systems Support Engineering role.
• Good knowledge of ServiceNow.
• Knowledge of Windows client and server operating systems.
• Knowledge of Microsoft Office products.
• Knowledge of different IT platforms (Vmware, Citrix, VDI).
• Good understanding of Networks and related protocols.
• Knowledge of networks and IT security.
• Good knowledge of the ITIL processes.
• Experience in Banking is a plus.
• Verbal and written communication skills in English is essential.
• Additional Dutch language is preferred.
• May be required to work during national holidays, weekends or out of office hours on special occasions.
• Open to work on late shift and early shifts.

Personal requirements

• Integrity and Responsibility
• Balance Risk with Opportunity
• Customer Focus
• Demonstrate Global Perspective
• Professionalism and Teamwork
• Drive For Results
• Collaborate and Build Partnerships
• Communicate Effectively and Professionally
• Challenge Ourselves To Grow
• Influence and Inspire Others
• Lead Change & Seek Continuous Improvement
• Think Strategically
• Manage and Develop Talent

What do we have to offer

We offer you a role in one of the largest banks of the world in a growing and international environment. You have various opportunities to develop yourself and we will support you with that by offering various training and development possibilities. We take into account your home situation and your ambitions and help you to balance work and private life. Monthly team events. To work in an ambitious, international environment with colleagues from different countries and cultures, who strive for the best. Besides that we will offer you:

• Gross salary based on experience and consistent with the market 8% holiday allowance and 13th month payment.
• 30 vacation days per year. Optional you can buy 15 additional days.
• Commuting allowance based on annual public transport 2nd class, most economical way, or € 0,25 per km with a max of 75km one way.
• €5,00 net remote working compensation per day, with a maximum of €60,00 per month.
• Possibility to order a mobile phone (up to €800,-)
• Possibility to order Office Equipment’s for the home office, (up to €500,-)
• Remote Working Policy i.e. Working From Home (WFH) and Remote Working in another Country.
• Bicycle plan (fiscal benefit)
• Company fitness (fiscal benefit)
• Mental health workshops and budget for external courses (i.e. Dutch language classes).
• Employee contribution towards Pension insurance (max 5%, currently 2%), our pension scheme is based on a defined contribution scheme.
• Training & development possibilities paid by the bank

Additional information

The role is based in the Netherlands. All candidates need to be willing to relocate to the Netherlands. Internal employees will be supported in case of relocation.

We are open to considering flexible working requests in line with organisational requirements.

MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership. We make our recruitment decisions in a non‑discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law.

At MUFG, our colleagues are our greatest assets. Our Culture Principles provide a roadmap for how each of our colleagues must think and act to become more client‑obsessed, inclusive and innovative. They reflect who we are, who we want to be and what we expect from one another. We are excited to see you take the next step in exploring a career with us and encourage you to spend more time reviewing them! Our Culture Principles Client Centric People Focused Listen Up. Speak Up. Innovate & Simplify Own & Execute