IT Infrastructure Engineer

Cerba HealthCare; Rotterdam; Hybrid; EUR 60,000 - 85,000; Full time

Job summary

Cerba HealthCare's Core IT team in Rotterdam is seeking an IT Infrastructure Engineer to keep our global infrastructure running, secure and well documented. You will support servers, networks and end-user devices across time zones and collaborate with colleagues in Europe and North America.

As a hands-on engineer, you will implement robust backup, AD management in a hybrid cloud setup, and contribute to audit-ready documentation while supporting QA processes in a GxP-regulated environment.

Qualifications

• Bachelor's degree in Computer Science, IT or a related field.
• 3+ years in IT infrastructure or systems administration.
• Solid experience with Windows Server and AD, hybrid AD with Azure AD/Entra ID and M365.
• Experience with virtualization (VMware, Hyper-V), storage (NAS/SAN) and Veeam backup.
• Good networking knowledge (LAN/WAN) and some Linux exposure.
• Experience in a regulated environment (GxP, 21 CFR Part 11, ISO) is a big plus.
• ITIL-driven environment, strong problem-solving and service mindset.
• Fluent in English; Dutch and/or French a plus.

Responsibilities

• Provide 2nd and 3rd line support on hardware, software, servers, network and end-user issues across sites.
• Install, configure and maintain servers (physical and virtual), network components, PC hardware and software.
• Run routine maintenance, patch management, and backup and restore.
• Manage Active Directory in a hybrid on-premise and Azure/M365 setup.
• Monitor infrastructure and applications daily, spotting risks early and driving resolution.
• Handle service requests from the business and resolve them in good time.
• Write and maintain clear technical documentation in line with Cerba.
• Research SOPs and quality standards.
• Support QA and audit questions on infrastructure and contribute to weekly priorities.
• Be part of a team-based out-of-hours support model as it develops.

Job description

Rotterdam

IT Infrastructure Engineer

Location(s) - Netherlands (Rotterdam), hybrid

Are you the engineer who actually fixes it, then writes down how so nobody has to call you next time? Do you like variety, servers one day, Azure the next, a site issue in Canada the day after? And would you rather roll your sleeves up than sit in meetings about rolling them up?

Cerba Research's Core IT team is looking for an IT Infrastructure Engineer to keep our global infrastructure running, secure and well documented. You'll be based in Rotterdam, but this isn't a local-only job. You'll be part of one global IT organisation, working with colleagues and partner engineers across Europe and North America, and solving problems wherever they come up.

About Cerba Research

With over 40 years of clinical research expertise, Cerba Research has built a unique offering of services, which includes clinical trial management, specialty lab & biomarkers services and medical devices & diagnostics offerings. Cerba Research supports clients from research and development all the way through clinical studies and commercialization of therapies. We combine the deep therapeutic understanding and agility of a specialist with the capacity, breadth and global reach of a central lab.

Our extensive experience in central & specialty laboratory services is key to our success, allowing us to provide clients with early scientific insights that optimize protocol development.

We provide key laboratory services to biopharma, government and not-for-profit organizations, supporting clinical trials. Our global accredited laboratory network and connected logistical infrastructure covers the US, Europe, Asia-Pacific, Australia and Africa.

Why Join Us?

• Real Variety - Servers, virtualisation, cloud, networks, identity. You'll be a generalist in a team that values breadth, not someone stuck in one narrow lane.
• Global Reach - Rotterdam is your base, but your work supports labs and offices across Europe, the US and Canada.
• Your Fingerprints On It - Core IT is building how infrastructure runs across the group. Good ideas, good documentation and good habits get noticed and adopted.
• Work That Matters - Our labs support clinical trials for new treatments. Keeping their systems up and compliant has a direct line to patients.

How You Will Add Value

As IT Infrastructure Engineer, you will contribute to:
Keeping infrastructure reliable across servers, workstations, networks and end-user devices, globally
Raising the bar on documentation so systems are clear, supportable and audit-ready
Supporting compliance in a GxP-regulated environment, including QA and audit queries
Working closely with internal and partner engineers to keep work

Your Responsibilities

• Provide 2nd and 3rd line support on hardware, software, servers, network and end-user issues, across sites and time zones
• Install, configure and maintain servers (physical and virtual), network components, PC hardware and software
• Run routine maintenance, patch management, and backup and restore
• Manage Active Directory, including users, groups, shared resources and GPOs, in a hybrid on-premise and Azure/M365 setup
• Monitor infrastructure and applications daily, spotting risks early and following them through to resolution
• Handle service requests from the business and resolve them in good time
• Write and maintain clear technical documentation in line with Cerba
• Research SOPs and quality standards
• Support QA and audit questions on infrastructure, and contribute to the infrastructure team’s weekly priorities
• Be part of a team-based out-of-hours support model as it develops

About You

You're a hands-on infrastructure engineer who likes digging in and learning. You're comfortable working with people you don't share an office with, over Teams, email and the odd early or late call. And you document things properly because it's how you work, not because someone told you to.

• Bachelor's degree in Computer Science, IT or a related field, or equivalent experience
• 3+ years in IT infrastructure or systems administration
• Solid experience with Windows Server and Active Directory, ideally hybrid AD with Azure AD/Entra ID and Microsoft 365
• Experience with virtualization (VMware, Hyper-V), storage (NAS/SAN) and backup tools such as Veeam
• Good working knowledge of networks (LAN, WAN, switches, routers), plus some Linux exposure
• Experience in a regulated environment (e.g. GxP, GAMP, 21 CFR Part 11, ISO) is a big plus. Pharma or clinical isn’t essential if you've worked somewhere documentation and process really matter
• Comfortable in an ITIL-driven environment, with strong problem-solving skills and a service mindset
• Fluent in English. Dutch and/or French is a plus

Diversity, Equity & Inclusion

At Cerba HealthCare, we believe that the diversity of people, backgrounds, and perspectives is an essential asset in fulfilling our mission: to improve the health of everyone, everywhere. We are committed to providing an inclusive work environment that guarantees equal opportunities for everyone, regardless of age, background, sexual orientation, disability, or any other personal characteristic. All talented individuals are encouraged to apply.

Travel

Limited. Occasional visits to other Cerba Research sites may be needed.

A recognized international player, Cerba HealthCare covers all fields of human and veterinary medical biology. In 2020, the group operates on 5 continents, has more than 8 000 employees, and represents a turnover of 1 billion euros. Cerba Research provides the highest quality specialized laboratory and diagnostic solutions while leveraging patient data and scientific insight to shape and advance clinical trials. With our global footprint and access to leading regional labs, data, patients, technology, and partnered resources, we support global biotech, pharma, and IVD organizations to improve the lives of patients around the world.