Internship - Tooling Integration & Process Design (Network Office)

Odido; Netherlands; Hybrid; EUR 7,800 - 8,900; Full time

Benefits offered by this job

Mentorschap

Hybride werken

Stagiaire vergoeding €750 bruto/maand

Job summary

Odido zoekt een stagiair in Nederland die meewerkt aan de integratie van ServiceNow en Jira binnen de Network Governance – Network Office. Je werkt aan requirements, user stories en procesontwerp, met directe impact op meerdere teams.

Je leert hoe ITSM/ITIL workflows samenkomen met Agile work management en levert een PoC en adviesrapport op. Mentorschap, hybride werken en een stagiaire vergoeding van €750 brutto per maand behoren tot de kans.

Qualifications

• Bachelor- of Masterstudent in IT, Business IT, Business Informatics of gerelateerd vakgebied.
• Actieve studie in Nederland en affiniteit met systemen-integratie.

Responsibilities

• Ontwerp en koppelingsplan voor ServiceNow en Jira Cloud binnen Network Governance.
• Verzamel vereisten en vertaald naar user stories met stakeholders.
• Lever een Proof of Concept (PoC) en een plan van aanpak inclusief advies.

Skills

Fluent English

Dutch speaking

Education

Bachelor- of Masterstudent in IT/Business IT/Business Informatics

Tools

ServiceNow

Jira

Job description

Dit ga je doen

At Odido, we believe technology creates value when it helps people move forward. Within Network Governance – Network Office, we work on improving the way teams, tools, and processes come together in the Network department. And as an intern, you will not be watching from the sidelines, you will contribute to a real business challenge with impact across multiple teams.

This internship focuses on Tooling Integration & Process Design, specifically on preparing an integration between ServiceNow and Jira for the Network department. It is part of a broader Way of Working and Jira implementation initiative, making it a great opportunity to work on a meaningful project that connects business needs with technical implementation

This is what you’ll do

During this internship, you will help design and prepare an integration between ServiceNow, the department’s ITSM/ITIL tool, and Jira Cloud; the work-management tool used for Agile delivery in the Network department.

You will, among other things:

• Gather requirements and translate them into clear user stories together with stakeholders.
• Analyze and design the target end-to-end process, bridging ITIL-based ways of working in ServiceNow with Agile work management in Jira.
• Build and validate a Proof of Concept (PoC) to test the feasibility of the integration and explore possible next steps toward an MVP.
• Deliver a plan of approach and advisory report, including recommendations for the integration.
• Coordinate and align with multiple stakeholders, including product owners, team members, IT system architects, and governance teams.
• Work with tools and technologies such as ServiceNow and Jira Cloud.

What will you learn?

This internship is designed to help you grow both technically and professionally. You will learn, among other things:

• How to gather and structure requirements in a real business environment.
• How to design, document, and map processes across teams and systems.
• How systems integration works between enterprise platforms such as ServiceNow and Jira.
• How to manage stakeholders and collaborate across teams.
• How to bridge the gap between business needs and technical implementation.

You will also contribute to a broader organizational initiative focused on ways of working and Jira implementation, giving you exposure to transformation and change in a large business environment

Samen zijn we

We are Odido, the new provider of mobile, fiber optic and TV. And with almost 2,000 colleagues, we show that telecom can be improved. Because technology is for everyone. Wherever you come from, wherever you go. With Odido everyone participates in the digital world. That is our ambition. Everyone at Odido helps to build a brand that is human, optimistic and progressive.

Is that really something for you? Then we might fit well together.

Hier staan we voor

Our name - you can also read it from back to front - consists of different shapes. Which together are one. Because that's how we look at the world around us. As a place where people, no matter how different, move forward together. We're there for each other. We always look at opportunities. We celebrate diversity and are committed to an inclusive work environment with equal opportunities for all. That sounds good of course. But we don't stop at fine words: at Odido we are a recognized Top Employer. A confirmation that we are proud of.

Dit hebben we voor je

• Growth and challenges;

• A lot of freedom and fun;

• An internship allowance of €750 gross per month (based on a 40-hour workweek);

• A safe and hybrid working environment.

Dit breng je mee

Some things you cannot learn at university or from a book, but you possess them by nature.
Your core personality is empathic, decisive, curious, people-focused, authentic, and honest. You embrace challenges and are eager to grow. These are traits we’re looking for not only in managerial roles but in every Odido colleague, at every level.

Must-have

• You are a Bachelor or Master student in IT, Business IT, Business Informatics, or a related field, and actively studying in The Netherlands
• You have an interest in and basic understanding of systems integration and/or process design
• A proactive attitude
• Must be fluent in English

Nice-to-have

• Prior exposure to ServiceNow and/or Jira
• Familiarity with process modeling
• Basic understanding of APIs and integrations
• Knowledge of Agile and ITIL/ITSM ways of working
• Strong stakeholder management and communication skills
• Dutch speaking

Guidance & contact

You will be guided by Paul and Ika from Network Governance Support during your internship. They will also contact you to schedule the interviews, when there are enough candidates.

Contact persons for questions: Paul Borker / Ika Wondergem.

Two-way street – what do we learn from each other?

At Odido, we believe an internship works both ways.

We offer you:

• Mentorship throughout your internship.
• Hands-on experience with direct impact on multiple teams.
• Exposure to different departments, roles, and processes in a large business environment.

You bring us:

• A fresh perspective on integration and process design.
• Up-to-date knowledge of methodologies and best practices.
• Analysis, design, and advice that help solve a real pain point in the department.

Wanneer pas je bij ons (en wanneer niet)?

At Odido we learn every day. All of us. You are responsible for your own development. That is why you decide how, what and when you learn. We have more than 200 digital training courses with which you can work on professional and personal goals. We don't do old-fashioned performance reviews and assessments. You keep your manager and colleagues informed of your goals and progress. You are in control.