Interim Manager Billing & Collections

Basic Fit France; Hoofddorp; Hybrid; EUR 90,000 - 130,000; Full time

Benefits offered by this job

Gym access at HQ

Hybrid work: 4 days in office, 1 day W

Career growth opportunities

Job summary

Basic-Fit is seeking an Interim Manager Billing & Collections to elevate our Invoice to Cash processes across Europe. You’ll lead a 6-person team, oversee day-to-day debits, dunning, and cash flow forecasting for B2C and B2B, and partner with external collection agencies and providers.

In this role you’ll shape our payments strategy, drive cost efficiency, and work with Salesforce Marketing Cloud to optimize debtor journeys. English fluency required; Dutch, French, Spanish or German a plus.

Qualifications

• Data-driven decision making and systems thinking applied to finance processes.
• Ability to lead cross-functional teams and manage stakeholder expectations.
• Excellent written and verbal communication in English; additional languages a plus.

Responsibilities

• Lead, develop and grow the Invoice to Cash team (6 FTE).
• Guide payments and collections strategy for scalability.
• Analyze and report on debtor journeys and external collection agencies' performance.
• Manage outsourcing partners, collection partners and payment service providers to ensure SLAs.
• Align with internal stakeholders to streamline B2B billing and collections, improve DSO and reduce costs.
• Optimize B2C debtor journeys through A/B testing in Salesforce Marketing Cloud and contribute to global customer experience strategy.

Skills

Data-driven

Systems thinking

Multilingual communication

Leadership

Tools

Salesforce Marketing Cloud

Job description

Role: Interim Manager Billing & CollectionsStart: As soon as possibleDuration: 3 to 6 monthsHours: 32-40 hours (hybrid with emphasize on the office)Location: Basic-Fit HQ in HoofddorpLanguage: English (a second language is a plus: Dutch, French, Spanish or German)This Is What Your Role Looks LikeAs Interim Manager Billing & Collections, you’ll take our Invoice to Cash team to the next level through digitalization and innovation. You’re responsible for both B2C and B2B. On the B2C side, you balance collections and customer retention for more than 5 million members across Europe, taking ownership of a crucial part of the member journey with the latest technologies and ways of working. On the B2B side, you handle billing and collections for our franchise partners, personal trainers, media partners and other secondary revenue streams.You’ll lead a team of 6 professionals, ensuring smooth day-to-day operations of direct debits and dunning, analyzing and forecasting cash flows, and managing our collection partners. You’ll also help shape our long-term payment and collections strategy. As the link between management and other departments, you’ll help us deliver a low-cost, high-value experience to our members.Your ResponsibilitiesLead, develop and grow the Invoice to Cash team (6 FTE).Help guide our payments and collections strategy, with a focus on scalability.Analyze and report on the success of the debtor journeys and the performance of our external collection agencies.Manage our outsourcing partners, collection partners and payment service providers to ensure the right service levels and keep improving results.Align with internal stakeholders to streamline our B2B billing and collections processes, improve DSO and reduce the cost of collections.Optimize the B2C debtor journeys through A/B testing in Salesforce Marketing Cloud and contribute to the development of our global customer experience strategy.Who Are You?You are a data-driven systems thinker with a bias for action, who can zoom out and see the bigger picture. You thrive in a fast-moving environment, you’re result-oriented, and you can hit the ground running from day one.Additionally, we’re looking for someone with:Proven experience in an international customer-facing or finance management role, preferably in a credit management environment;Affinity with new technologies for customer interactions;A strong vision on customer service strategy in a multilingual setting;Excellent knowledge of working with an outsourced model;Fluent English, with a preference for a second language: Dutch, French, Spanish or German;Outstanding written and verbal communication skills;Availability to start as soon as possible.What We Offer YouAt Basic-Fit, it’s not just about work, it’s about your growth. As an Interim Manager Billing & Collections, you’ll have the freedom to make an impact and develop yourself in a dynamic environment.What you can expect from us:Career Growth: Plenty of opportunities for professional and personal development.Work Culture: An informal, international, and down-to-earth environment. We value working together, so we work 4 days in the office, 1 day from home.Innovation: Your ideas contribute to strategic projects.Fitness: Access to our gym at HQ.About Basic-FitBasic-Fit is Europe’s leader in the value-for-money fitness market, with more than 4.7 million members across 1,650+ clubs in 6 countries. We are continuously growing and improving. If you’re looking for a place where you can make an impact while having fun at work, you’ve come to the right place!What Makes Us Unique?Work with Impact: What you do makes a difference. We don’t just work for our members, partners, and teams—we work with them.Collaboration: Everyone works together to achieve goals and celebrate success.Diversity & Inclusion: We welcome everyone into our workplace.Apply Now!Ready for your next adventure? Click the Apply button, and we’ll get in touch with you as soon as possible.Questions? Feel free to contact Kerensa van der Lans at [e-mail]-KV1