Integrity Program Officer (Process Administration Position)

FSSC; Netherlands; Remote; EUR 36,000 - 44,000; Full time

Job summary

The Integrity Program Officer (IP Officer) at FSSC Foundation manages and supports a portfolio of Certification Bodies across regions worldwide, coordinating onboarding assessments, performance evaluations, and licensing activities.

You will aid IP Managers, monitor daily tasks, communicate with Certification Bodies and industry bodies, and contribute to process improvements using systems like Power BI and ticketing tools.

Qualifications

• Tertiary education qualification or equivalent administrative background.
• Strong administrative experience.
• Knowledge of ISO quality management systems is advantageous.
• EU work eligibility required; residing in the Netherlands preferred.
• Experience with online databases or information systems is preferred.

Responsibilities

• Coordinate and administer activities for Certification Bodies, including onboarding and evaluations.
• Support IP Managers with implementation and management of the Integrity Program.
• Communicate with Certification Bodies and industry bodies internationally.
• Assist in data analysis, reporting, and system improvements.
• Participate in process optimization and project initiatives.

Skills

Microsoft Excel

Microsoft Word

PowerPoint

Education

Tertiary education qualification

Tools

Microsoft Teams

Power BI

Ticketing system

Job description

Integrity Program Officer (Process Administration Position)

Location: The Netherlands preferred. Applicants residing elsewhere in the EU will also be considered, provided they are eligible to work in the EU.

Hours: Full-time (40 hours per week)

Annual salary: Starting from €40,000 (excluding holiday pay)

Company Overview

The FSSC Foundation is a non-profit organization and independent scheme owner with a mission: to make an impact in the consumer goods industry. With our global Certification Schemes, FSSC 22000 for food safety and FSSC 24000 for social responsibility, we support the consumer goods industry and related supply chains in implementing ISO-aligned management systems.

FSSC employs professionals based in the Netherlands and in other locations around the world.

Vacancy Overview

The Integrity Program (IP) Department serves as the operational arm of FSSC and works closely with Certification Bodies and Accreditation Bodies worldwide . We are currently seeking an Integrity Program Officer to join the team and support the day-to-day management and administration of Certification Bodies, FSSC’s key clients. The successful candidate will work alongside a team of seven Integrity Program Officers and two managers, contributing to the effective delivery of the department’s activities and services.

Who We Are Looking For

We are looking for a self-starter who enjoys working independently, brings multicultural experience, and wants stability in a long-term role. If operations and administration excite you and you like keeping processes organized and clients well supported, this role is for you. We warmly welcome applications from professionals returning to work after a career break. If you bring the right skills and motivation, we would like to hear from you, regardless of your career path so far.

Job Summary

The Integrity Program Officer (IP Officer) is responsible for managing and supporting a portfolio of Certification Bodies across multiple regions worldwide.

The primary purpose of the role is to support the Integrity Program Managers (IP Managers) in the ongoing implementation and management of the Integrity Program. The IP Officer coordinates and administers all activities related to their assigned Certification Bodies, including planning, process monitoring, follow-up actions, and the preparation of onboarding assessments, performance evaluations, exemption requests, licensing activities, and compliance-related cases, including nonconformities.

A key aspect of this role is maintaining effective communication with Certification Bodies and supporting them in understanding and meeting the requirements, performance standards, and compliance expectations of the FSSC Scheme. Success in this position requires strong organizational and administrative capabilities, excellent planning skills, and the ability to communicate clearly and professionally, both in writing and verbally.

In addition, the IP Officer contributes to the continuous improvement of the Integrity Program by supporting departmental initiatives, process enhancements, and other operational improvement projects.

Key Activities

• Supporting the operational management of the Integrity Program
• Monitoring and administration of daily tasks pertaining to the Integrity Program processes
• Serving as the first point of contact with allocated clients
• Coordinating activities relating to the Compliance and Performance processes
• Supporting the Certification Integrity team (Assessment team) with all activities related to the monitoring of clients
• Participating in the development of required systems for data analysis and tracking
• Investigating and following up on client complaints and serious situations
• Participating in conferences, harmonization activities and calibration meetings
• Supporting the IP Manager with continual improvement projects
• Communicating internally with the global FSSC team, and externally with industry organizations and other national and international bodies
• Processing information from the various digital systems to support and monitor clients and providing support for any IP-related issues in these systems. Such systems include its own FSSC digital platforms, Microsoft Teams, Power BI and a ticketing system.

Qualifications, Experience and Knowledge Requirements

• Tertiary education qualification or equivalent administrative background
• Strong administrative experience
• Experience in very basic food safety aspects (e.g. food quality control) is a strong advantage
• Experience in client portfolio management is a strong advantage
• Knowledge of certification, accreditation and ISO quality management systems, e.g. ISO 9001, ISO 22000, FSSC 22000 is an advantage.
• Knowledge and working experience with online databases or other information systems is preferred but not required
• Eligible to work in the EU (required)
• Residing in the Netherlands is preferred

Soft Skill Requirements

• Proficiency in Microsoft programs such as Excel, Word, and PowerPoint
• Self-starter and independent worker who takes ownership of tasks, while collaborating effectively within a team, both at an office location and remotely
• Enthusiasm for operations and administration, with a keen eye for detail and well-organized processes
• Ability to analyze information and propose/implement improvements