About Constructor
Constructor is the next-generation platform for search and discovery in ecommerce, built on a unique GPT-based architecture made specifically for commerce. Constructor's AI-first solutions help shoppers discover products and enable ecommerce teams to deliver highly personalized experiences—from search to recommendations and AI Shopping Agents. Constructor optimizes for ecommerce metrics like revenue, conversion rate and profit, and generates significant lifts for brands. Constructor is a U.S. based company in market since 2019.
We’re a passionate team of technologists who love solving problems and improving our customers’ and coworkers’ lives. We value empathy, openness, curiosity, continuous improvement, and metrics that matter. We empower everyone to do what they think is best, which we believe leads to great things.
The Position
The Project Manager, Customer Integrations will be responsible for orchestrating all aspects of our customer integration process-improvement initiatives. This includes:
Responsibilities
- Process Analysis & Optimization: Thoroughly understand, map, and analyze existing customer integration processes from end-to-end. Identify critical gaps, bottlenecks, redundancies, and waste within current integration workflows. Develop and implement strategies to improve process efficiency, reduce manual effort, and minimize integration timelines.
- Standardization & Playbook Development: Lead the initiative to standardize customer integration pathways, create clear, repeatable, scalable processes; develop and maintain a comprehensive customer integration playbook, including process flows, best practices, common integration patterns, and recommended solutions; document common integration approaches to enable proactive and efficient customer recommendations.
- Cross-Functional Alignment & Collaboration: Act as the central point of contact for all customer integration-related projects and process improvements; foster alignment with Sales, Engineering, Product Management, Technical Support, and Customer Success; define roles, responsibilities, and handoffs to ensure smooth execution and reduce duplicated work; facilitate regular meetings and communications to keep stakeholders informed.
- Continuous Improvement & Pattern Recognition: Proactively identify patterns, trends, and common challenges in customer integrations to inform process improvements and potential product enhancements; establish metrics and reporting to track effectiveness of integration processes and identify further opportunities for optimization; champion a culture of continuous improvement within the integration ecosystem.
- Project Management: Lead Customer Integration teams’ meetings (e.g., standups) to ensure ongoing collaboration; manage all phases of integration improvement projects, including planning, execution, monitoring, and reporting; develop project plans, define scope, set timelines, and manage resources; track progress and provide updates to stakeholders.
Requirements
- Demonstrated experience in project management, particularly with data integration and technical solutions (3+ years preferred)
- Ability to lead cross-functional teams and influence stakeholders without direct authority
- Strong technical acumen with the ability to communicate effectively with engineers and non-technical stakeholders
- Experience mapping complex processes, identifying inefficiencies, and implementing successful process optimization initiatives
- Proven success in managing complex data integration projects, ideally in ecommerce, SaaS, or System Integration environments
- Experience with cross-functional leadership, aligning teams with varying priorities and technical expertise
- Experience with data tracking, catalog management, and API integrations is a plus
- Familiarity with data ingestion, health monitoring, and alerting tools is a plus
- Strong problem-solving skills and the ability to lead technical initiatives from concept to implementation
- Excellent communication and stakeholder management abilities
- Ability to thrive in a fast-paced environment and adapt to changing project needs
- Familiarity with project management tools and agile methodologies
- Commitment to continuous learning and process improvement
Benefits
- Unlimited vacation time (at least 3 weeks per year encouraged)
- Competitive compensation package including stock options
- Company-sponsored US health coverage (100% paid for employee)
- Fully remote team – work from anywhere
- Work from home stipend to set up your home office
- Apple laptops provided for new employees
- Training and development budget for every employee, refreshed annually
- Parental leave for qualified employees
- Collaborate with smart people and make a meaningful impact
This position is fully remote - Constructor.io is a remote-first company.
Diversity, Equity, and Inclusion
Constructor.io is committed to a diverse, equitable, and inclusive work environment. We are an equal opportunity employer and welcome applicants from all backgrounds. We provide equal opportunities to all applicants regardless of education, diversity of opinion, race, color, religion, gender, gender expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected characteristic. We encourage applicants to apply even if they do not meet every listed qualification.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Project Management
Industries
IT Services and IT Consulting