Information Technology Help Desk

Advocate Group; Heerhugowaard; On-site; EUR 32,000 - 42,000; Full time

Job summary

Global Footwear Group is seeking a hands-on Workstation Technician to take ownership of day-to-day IT support at the Netherlands distribution centre and assist European operations. You will be the on-site first point of contact for staff from warehouse to leadership, applying practical problem-solving and clear communication.

The role covers 1st/2nd line support, hardware troubleshooting, device maintenance, and involvement in IT projects across Europe, including a Paris site opening.

Qualifications

• 1st/2nd line IT support experience in a professional environment.
• Good working knowledge of desktop hardware, software, peripherals and general IT troubleshooting.
• Strong communication skills and ability to build relationships across departments.
• Ability to manage workload, prioritise requests and take ownership to resolution.
• Fluent English; willingness to travel occasionally within Europe.

Responsibilities

• Provide hands-on 1st and 2nd line IT support at the Netherlands distribution centre.
• Support desktops, laptops, mobile devices, printers, RF equipment and other workplace tech.
• Diagnose issues and coordinate with wider IT teams for complex problems.
• Manage workstation configuration, installation, maintenance and replacement.
• Maintain IT hardware inventory and coordinate equipment purchases/repairs.
• Support new technology installations and IT projects across European locations.
• Provide desk-side support and ensure users get the most from their tech.

Job description

Global Footwear Group | IT Support / Helpdesk

Travel: Occasional European travel

An opportunity to join a leading global footwear group, home to some of the world's most recognised brands across performance, outdoor and lifestyle.

We're looking for a Workstation Technician to take ownership of day-to-day IT support at the business's Netherlands distribution centre, while also providing support to its wider European operations.

This is a great opportunity for someone who enjoys being hands-on, solving problems and working with people, with the independence to manage their own workload and the backing of a wider international IT team.

You'll be the main point of contact for IT support on-site, working with everyone from warehouse operatives through to senior leadership, so being approachable, adaptable and comfortable communicating with people at all levels is just as important as your technical knowledge.

The role

The position is primarily based at the Netherlands distribution centre, where you'll provide 1st and 2nd line IT support across the warehouse and office environment.

With the business continuing to invest in its European operations, including a new site opening in Paris, there will also be opportunities to support projects and IT requirements across other locations.

Your responsibilities will include:

• Providing hands-on 1st and 2nd line support, troubleshooting hardware, software and connectivity issues across the site.
• Supporting desktops, laptops, mobile devices, printers, RF equipment and other workplace technology.
• Diagnosing technical issues independently and working with wider IT teams to resolve more complex problems.
• Managing workstation configuration, installation, maintenance and replacement.
• Maintaining IT hardware inventory, coordinating equipment purchases, repairs and replacements.
• Supporting new technology installations, system changes and wider IT projects across European locations.
• Providing desk-side support and helping colleagues get the most out of their technology.

Who are we looking for?

We're deliberately keeping the background open on this one.

You might already be working in a Workstation Technician, IT Support, Desktop Support or Helpdesk position, or perhaps you're earlier in your IT career and looking for an opportunity to take on more responsibility.

What's most important is your attitude, technical understanding and ability to work independently. Ideally, you'll bring:

• Experience providing 1st and/or 2nd line IT support in a professional environment.
• Good working knowledge of desktop hardware, software, peripherals and general IT troubleshooting.
• A practical, solutions-focused approach with the confidence to investigate and resolve issues independently.
• Strong communication skills and the ability to build relationships with people across different departments and seniority levels.
• The organisation and initiative to manage your own workload, prioritise requests and take ownership of problems through to resolution.
• Fluency in English - essential for the position.
• Flexibility to travel occasionally to other European locations when required.

Experience supporting a warehouse or distribution environment would be useful, but isn't essential.