Inbound CX Specialist — Solve, Support, Upsell

The Sydney Call Centre; Netherlands; Remote; EUR 30,000 - 42,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Life Insurance

Supplemental Insurance

Career Growth

Paid Training

Casual Dress Code

Job summary

The Sydney Call Center in the Netherlands seeks a skilled Contact Center Agent to support inbound customer service, sales, and help desk. You will represent iconic brands, delivering expert assistance and building lasting customer relationships.

Ideal candidates are motivated, with strong communication and problem-solving skills, able to multi-task in a fast-paced, team-oriented environment, and comfortable using standard office software.

Qualifications

• Must be 18 years or older with a high school diploma or equivalent.
• Strong written and verbal communication skills.
• Ability to type 20+ words per minute accurately.
• Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Familiarity with Windows operating systems.
• Reliable and punctual with a strong work ethic.
• Skilled in troubleshooting, conflict resolution, and customer follow-up.
• Customer-first mindset: empathetic, patient, and responsive.

Responsibilities

• Handle inbound calls with professionalism, empathy, and efficiency.
• Troubleshoot basic technical issues and guide customers to solutions.
• Understand customer needs and resolve issues with care and accuracy.
• Identify sales opportunities and apply persuasive skills to upsell or upgrade services.
• Use internal systems to manage accounts and process customer requests.
• Clearly explain products, services, and procedures to customers.
• Escalate unresolved or complex issues to the appropriate team or manager.
• Ensure first-call resolution through effective communication and problem-solving.

Skills

Written communication

Verbal communication

Typing speed 20+ wpm

Microsoft Office

Windows OS

Punctuality

Multi-tasking

Interpersonal skills

Problem solving

Customer-first mindset

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows operating systems

Job description

The Sydney Call Center in the Netherlands seeks a skilled Contact Center Agent to support inbound customer service, sales, and help desk. You will represent iconic brands, delivering expert assistance and building lasting customer relationships.

Ideal candidates are motivated, with strong communication and problem-solving skills, able to multi-task in a fast-paced, team-oriented environment, and comfortable using standard office software.