In-Store Customer Experience Leader

Inditex; Groningen; On-site; EUR 60,000 - 78,000; Full time

Benefits offered by this job

Competitive salary

Employee discount 25%

Travel allowance

Pension plan

Learning platform TRA!N

5 weeks holidays

Growth opportunities

Job summary

Inditex in Groningen, Netherlands, is seeking a CX Manager to own the in-store customer journey, ensuring interactions reflect brand standards and drive loyalty and sales. You will lead the Customer Experience team, partner with HR for onboarding and development, and collaborate with Product and Store teams to deliver a consistent experience across all touchpoints.

The successful candidate is people-focused, analytical, and capable of translating customer insights into concrete actions in a

Qualifications

• Proven ability to lead and develop a team on the shop floor.
• Experience driving customer-centric initiatives and measurable improvements.
• Strong analytical mindset with the ability to translate insights into actions.

Responsibilities

• Own and improve the in-store customer journey across touchpoints.
• Monitor customer experience KPIs, feedback, and behaviors to identify improvement areas.
• Lead and develop the Customer Experience team in collaboration with HR; ensure onboarding and ongoing training.
• Collaborate with Product, Commercial and Store teams to standardize the customer experience and support sales.

Skills

Leadership

Customer experience

KPI analysis

People management

Job description

Inditex in Groningen, Netherlands, is seeking a CX Manager to own the in-store customer journey, ensuring interactions reflect brand standards and drive loyalty and sales. You will lead the Customer Experience team, partner with HR for onboarding and development, and collaborate with Product and Store teams to deliver a consistent experience across all touchpoints.

The successful candidate is people-focused, analytical, and capable of translating customer insights into concrete actions in a