Hybrid Business Systems Analyst: Turn Complexity into Clarity

Wolters Kluwer; Hoevelaken; Hybrid; EUR 60,000 - 86,000; Full time

Job summary

Wolters Kluwer in Hoevelaken, Netherlands is seeking a Business Systems Analyst to help harmonize processes across countries and support the IT-enabled transformation of our CRM, ERP, and related applications. Based in the Europe Region West, you will collaborate with teams in Belgium and the UK.

You will translate business needs into clear requirements, identify standardisation opportunities, and ensure solutions are adopted and deliver value.

Qualifications

• Experience as a Business Analyst, Business Consultant, or similar (5+ years)
• Working in international or matrix organisations
• Involvement in system implementations, migrations, or transformations
• Improving processes by simplifying and structuring, not adding complexity
• Communicating effectively across different levels, including senior stakeholders
• Fluency in English is required. Dutch is a strong plus.

Responsibilities

• Analyse existing processes, systems, and ways of working across countries
• Translate business needs into clear problem statements and structured requirements
• Identify opportunities to simplify, standardise, and harmonise
• Support decisions on what should be standardised vs. kept local
• Surface risks, gaps, and dependencies early
• Work closely with stakeholders across Sales, Marketing, Operations, Support, Product, and IT.
• Enable adoption, challenge and improve
• Create documentation that makes complex changes understandable
• Support teams during implementation and change
• Ensure that new solutions are actually used and deliver value
• Ask the right questions—even in senior or large group settings
• Bring constructive, critical thinking to discussions

Skills

Business Analyst

International experience

System implementations

Stakeholder communication

Job description

Wolters Kluwer in Hoevelaken, Netherlands is seeking a Business Systems Analyst to help harmonize processes across countries and support the IT-enabled transformation of our CRM, ERP, and related applications. Based in the Europe Region West, you will collaborate with teams in Belgium and the UK.

You will translate business needs into clear requirements, identify standardisation opportunities, and ensure solutions are adopted and deliver value.