Hybrid AI Collateral Journey Architect

ING Nederland; Amsterdam; Hybrid; EUR 85,000 - 110,000; Full time

Benefits offered by this job

36-hour work week

Hybrid working

Pension plan

13th-month salary

8% holiday allowance

Vacation days 24–27

BIS contribution 3.5%

Mobility card

Personal growth opportunities

Diverse colleagues

Job summary

ING is transforming the end-to-end Collateral journey to enable smarter, scalable lending processes for Wholesale Banking clients.

As a Customer Journey Expert (CJE) within the Collateral Management squad of the WB Lending Tribe, you will design, deliver and optimise collateral capabilities, bridging Lending, Data Management, Operations, Risk and Technology to automate capture, registration and revaluation.

Qualifications

• Experience in Lending and/or Collateral Management domains.
• Experience with SDLC including requirements gathering, testing and implementation.
• Ability to translate business requirements into product features and journeys.
• Experience with complex system landscapes and integrations.
• Strong analytical and problem-solving skills.
• Ability to drive delivery across multiple teams and stakeholders.
• Excellent communication and stakeholder management skills.
• A focus on automation, scalability and operational efficiency.
• Resilience and flexibility to manage competing priorities.
• Ownership mindset with an AI-first approach.

Responsibilities

• Report to the Product Lead
• Design and optimise end-to-end collateral journeys supporting lending use cases
• Translate business needs into clear, executable user journeys, requirements and product features
• Collaborate with Product Managers and Engineers to deliver scalable and automated collateral solutions
• Drive integration across systems, such as lending platforms, AI-enabled back-end solutions and workflow tooling
• Ensure solutions are compliant, controlled and operationally efficient
• Support UAT, implementation and go-live activities across multiple countries and stakeholders
• Contribute to the risk and control journey, ensuring required approvals and assessments are completed for AI-enabled solutions
• Identify opportunities to reduce manual intervention, improve straight-through processing and enhance data quality at source
• Align stakeholders across Lending, Operations, Data Management, Risk and Technology
• Promote “first time right” delivery through clarity, ownership and strong documentation
• Act as a role model for ING’s Orange Code behaviours: take it on and make it happen, help others succeed, and always stay one step ahead

Skills

Lending experience

Collateral management

Product thinking

Stakeholder management

AI & automation mindset

Delivery focus

Cross-functional teamwork

Job description

ING is transforming the end-to-end Collateral journey to enable smarter, scalable lending processes for Wholesale Banking clients.

As a Customer Journey Expert (CJE) within the Collateral Management squad of the WB Lending Tribe, you will design, deliver and optimise collateral capabilities, bridging Lending, Data Management, Operations, Risk and Technology to automate capture, registration and revaluation.