Hybrid Account Support & Data Analyst — BI & Ops

INFINITY GLOBAL; Rotterdam; Hybrid; EUR 42.000 - 62.000; Vollzeit

Benefits dieser Stelle

Rotterdam office

25 vacation days

Pension plan

Home/remote work allowance

Hybrid work option

Zusammenfassung

Infinity Global in Rotterdam seeks an Account Support Analyst to enhance data quality for business intelligence and operations. You will oversee projects, streamline processes, and protect value for customers.

Ideal candidates have a BA/BS or 2+ years in a related role, strong English, and advanced MS Office skills. Knowledge of SharePoint, Yellowfin, and Pentaho is a plus; German/Spanish is a bonus but not required.

Qualifikationen

• University degree or 2+ years in a related role with high accuracy and attention to detail.
• Proven leadership, responsibility, and dependability in fast-paced environments.
• Excellent English; French/Spanish a plus but not required.
• Ability to manage multiple projects and accounts under deadlines.
• Advanced MS Office proficiency; familiarity with AI tools is a plus.

Aufgaben

• Assist Account Management with processes and complex or unusual situations.
• Serve as liaison between Account Management and other departments.
• Support onboarding and training of new employees joining the account management department.
• Assist in developing processes and training procedures for internal purposes.
• Creation and maintenance of physical and virtual warehouses.
• Monitors the customer support help desk to ensure issues are resolved efficiently.
• Review invoicing details and roadblocks with Account Management.
• Review aging inventory with Account Management through reporting and KPIs.
• Coordinate with the Danville Distribution Center and 3PLs on stock discrepancies.
• Research and approval for all customer credits and returns.

Kenntnisse

MS Office

Excel

PowerPoint

Leadership

Attention to detail

Multitasking

Communication

Time management

English

Ausbildung

BA/BS degree

2+ years experience

Tools

SharePoint

Yellowfin

Pentaho

Adobe DC

JavaScript

SQL basics

Jobbeschreibung

Infinity Global in Rotterdam seeks an Account Support Analyst to enhance data quality for business intelligence and operations. You will oversee projects, streamline processes, and protect value for customers.

Ideal candidates have a BA/BS or 2+ years in a related role, strong English, and advanced MS Office skills. Knowledge of SharePoint, Yellowfin, and Pentaho is a plus; German/Spanish is a bonus but not required.