HR Business Operations Netherlands & Belgium

KRK Medtronic BV (NLT); Heerlen; On-site; EUR 45,000 - 67,000; Full time

Job summary

Medtronic Netherlands is seeking an HR Business Operations professional to drive operational excellence and AI-enhanced HR tasks within the HRBO team. You will support HRBPs with analytics, workflows, and local compliance using Workday and ServiceNow, ensuring accurate transactions.

You will collaborate with People Connect coordinators and global centers, delivering localized contracts and governance while applying country-specific laws.

Qualifications

• Minimum 3 years of experience in HR Business Operations or similar role.
• Proficiency in using AI tools to enhance productivity and processes.
• Knowledge of local labour laws and country-specific HR compliance.
• Advanced MS Office skills; experience with Workday or ServiceNow is a plus.
• Fluent in English and Dutch (French a benefit).

Responsibilities

• Establish and maintain in-country operational standards and AI integration for HR tasks.
• Drive process improvements using data analytics and AI insights.
• Verify documentation and manage complex Workday/ServiceNow transactions; own escalated cases.
• Create localized employment contracts and correspondence while meeting governance standards.
• Support strategic projects and provide AI-assisted reporting to leadership.

Skills

HR Operations

AI tools

Labor laws

MS Office

English & Dutch

Tools

Workday

ServiceNow

Job description

A Day in the Life

The HR Business Operations (HRBO) team has a key role in our vision of delivering a frictionless HR experience.

The HRBO team:

• Contributes to a world-class employee experience by applying HR best practices effectively and consistently.
• Provides deep business knowledge and HR expertise to HR business partners (HRBPs), enabling them to provide strategic support across the organization. More complex, escalated HR cases, coordinating responses effectively and efficiently.
• Elevates on‑demand solutions (like the HR Portal, HR virtual assistant and Workday) as the go‑to knowledge resource for HRBPs and their clients.

Primary Responsibilities

• Operational Excellence & AI Integration: Acting as the primary in‑country point of contact to establish and maintain operational standards. You will proactively identify opportunities to integrate AI and automation into daily HR tasks, ensuring transactions are processed with high accuracy and programs are administered efficiently.
• Continuous Improvement: Collaborating closely with People Connect coordinators and the broader People Solutions team. You will use data analytics and AI insights to drive process improvements, optimizing the information flow between HR Partners and global centers of expertise.
• Local Compliance & Case Management: Contributing to the end‑to‑end lifecycle of in‑country HR transactions. You will perform rigorous verification of required documentation and troubleshooting complex processes within Workday and ServiceNow and other Tools. You retain full ownership of escalated cases, ensuring a seamless experience for the end user. Serving as the definitive resource for HRBPs on country‑specific social legislation, employment terms, and local benefits. You will translate global and regional policies into compliant local practices, ensuring Medtronic remains an employer of choice in the region.
• Documentation & Local Governance: Maintaining high‑integrity digital records and generating localized employment contracts, correspondence, and legal forms. You will ensure all local completion requirements are met while adhering to global scanning and filing standards.
• Strategic Project Support: Providing project coordination support for EurAsia Group HR initiatives. You will empower Senior Leaders by providing AI‑enhanced reporting and guidance on HR systems (Workday, Recognize, etc.), directing them to self‑service tools and documented resources as needed.

Required Qualifications

• Minimum 3 years of experience in HR Business Operations, HR Generalist, or a similar in‑country operational role.
• Proficiency in leveraging AI tools to enhance productivity and process efficiency.
• Knowledge of local labor laws, social legislation, and country‑specific HR compliance requirements.
• Advanced command of MS Office programs; hands‑on experience with Workday or ServiceNow is a distinct advantage.
• Excellent interpersonal and time management skills, with the ability to navigate cross‑functional teams in a global matrix environment.
• Languages: Fluent in English and Dutch (both written and spoken), French would be a benefit.

Preferred Qualifications

• Highly organized with a strong aptitude for detail‑oriented paperwork, follow‑up, and complex project coordination. An active listener and team player with effective problem‑solving skills and a quality‑oriented approach to service delivery.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. Pay range / Rango salarial / Intervalo salarial /Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik: Netherlands: 44,800.00 EUR - 67,200.00 EUR | The final salary within this range will be determined based on objective, job‑related criteria, including relevant experience, skills and qualifications, in accordance with our compensation framework. This position is eligible for a short‑term incentive called the Medtronic Incentive Plan (MIP).

We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. We change lives. Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes.

Our industry leadership comes from the passion and ingenuity of our people. That’s who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives. We build extraordinary solutions as one team. With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough.

By bringing your ambitious ideas, unique perspective and contributions, you will… Build a better future, amplifying your impact on the causes that matter to you and the world Grow a career reflective of your passion and abilities Connect to a dynamic and inclusive culture that welcomes the challenge of life‑long learning.

Here, it’s about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls. Insight‑driven care. Fresh viewpoints. Cutting‑edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care.

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

For sales reps and other patient facing field employees, going into a healthcare settingis considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support. This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here.

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