Business Process Improvement Analyst

KRK Medtronic BV (NLT); Heerlen; On-site; EUR 52,000 - 79,000; Full time

Job summary

Medtronic is seeking a Business Process Improvement Analyst to drive operational excellence across global service and repair operations. You will analyze processes, triage data issues, and collaborate with IT, Supply Chain, and Finance to implement data governance and system enhancements.

The role focuses on improving efficiency, scalability, and master data accuracy, delivering sustainable solutions and robust documentation for continuous improvement.

Qualifications

• Bachelor's degree and 3+ years of experience in business analysis, process improvement, operational support, or related business operations roles.
• Experience with SAP ECC, SAP CS, or Master Data Management (MDM).
• Experience with ServiceNow in a customer service or operational support environment.
• Experience investigating business processes, systems, or data issues and driving root-cause analysis.
• Experience gathering and documenting business requirements and supporting cross-functional projects.
• Experience supporting testing activities, including UAT and validation of changes.
• Professional proficiency in English.

Responsibilities

• Analyze operational processes, workflows, and system issues to identify root causes and implement sustainable solutions.
• Support business users by triaging operational and data-related issues, coordinating resolutions, and providing status updates.
• Partner with IT, Service and Repair Operations, Supply Chain, Finance, and Master Data teams to resolve challenges.
• Monitor and maintain service and repair master data to improve accuracy and compliance with standards.
• Support system enhancements, defect resolutions, and UAT activities.
• Translate business requirements into actionable recommendations for technical and functional teams.
• Develop process documentation and knowledge articles to improve support efficiency.
• Analyze operational data and trends to identify improvement opportunities and support continuous improvement initiatives.

Skills

Data analysis

Root cause analysis

Cross-functional collaboration

Professional English

Stakeholder communication

Education

Bachelor's degree

Tools

SAP ECC

SAP CS

MDM

ServiceNow

Job description

A Day in the Life

The Business Process Improvement Analyst within the Service and Repair, Technical Enablement Operational and Master Data Support Team is responsible for driving operational excellence, improving process efficiency, and ensuring data accuracy and consistency across global service and repair operations.

This role partners closely with cross-functional stakeholders to analyze business processes, identify root causes of issues, and implement practical solutions that enhance service performance, support scalability, and strengthen master data governance. The analyst uses data-driven insights to monitor trends, improve workflows, support system enhancements, and contribute to continuous improvement initiatives that enable high quality global support.

The Business Process Improvement Analyst supports global Service and Repair operations through process analysis, issue resolution, data governance, and continuous improvement initiatives. This role works across functional and regional teams to investigate operational challenges, support system enhancements, improve data quality, and deliver solutions that increase efficiency, consistency, and business performance.

Primary Responsibilities

• Analyze operational processes, workflows, and system issues to identify root causes and implement sustainable solutions.
• Support business users by triaging operational and data-related issues, coordinating resolutions, and providing status updates.
• Partner with Information Technology, Service and Repair Operations, Supply Chain, Finance, and Master Data teams to resolve business process challenges.
• Monitor and maintain service and repair master data to improve accuracy, consistency, and compliance with established standards.
• Support system enhancements, defect resolutions, and implementation activities, including User Acceptance Testing (UAT).
• Gather, document, and translate business requirements into actionable recommendations for technical and functional teams.
• Develop process documentation, knowledge articles, and best practices to improve support efficiency and knowledge sharing.
• Analyze operational data and trends to identify improvement opportunities and support continuous improvement initiatives.

Required Qualifications

• Bachelor's degree and 3+ years of experience in business analysis, process improvement, operational support, or related business operations roles.
• Experience with SAP Enterprise Central Component (ECC), SAP Customer Service (CS), or Master Data Management (MDM).
• Experience with ServiceNow in a customer service or operational support environment.
• Experience investigating business process, system, or data issues and driving issue resolution through root cause analysis.
• Experience gathering and documenting business requirements and supporting cross-functional projects.
• Experience supporting testing activities, including User Acceptance Testing (UAT) and validation of process or system changes.
• Professional proficiency in English.

Preferred Qualifications

• Experience supporting service and repair operations, supply chain, customer service, or global operational support functions.
• Experience within medical device, healthcare, pharmaceutical, manufacturing, or other regulated industries.
• Lean Six Sigma certification or experience supporting process improvement, system enhancement, or change management initiatives.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

Pay range / Rango salarial / Intervalo salarial /Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik: Netherlands: 52,400.00 EUR - 78,600.00 EUR | The final salary within this range will be determined based on objective, job-related criteria, including relevant experience, skills and qualifications, in accordance with our compensation framework.

This position is eligible for a short term incentive called the Medtronic Incentive Plan (MIP).

We are engineers at heart- putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. We change lives. Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That’s who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives. We build extraordinary solutions as one team. With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough. This life-changing career is yours to engineer. By bringing your ambitious ideas, unique perspective and contributions, you will… Build a better future, amplifying your impact on the causes that matter to you and the world Grow a career reflective of your passion and abilities Connect to a dynamic and inclusive culture that welcomes the challenge of life‑long learning These commitments set our team apart from the rest: Experiences that put people first. Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need. Life-transforming technologies. No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms. Better outcomes for our world. Here, it’s about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls. Insight-driven care. Fresh viewpoints. Cutting-edge AI, data, and automation. You’re shaping the future of healthcare technology and defining the next generation of breakthroughs in care It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

For sales reps and other patient facing field employees, going into a healthcare setting is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support. This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here.