Housekeeping Supervisor

The Usual; Rotterdam; On-site; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Market-conform salary

25 holidays

Pension contribution

Travel allowance

Alleo budget

Team events

Hotel discounts

Volunteer time off

Job summary

The Usual Rotterdam is seeking a Housekeeping Supervisor to lead and support the housekeeping team, ensure rooms and public areas meet high standards, and collaborate with the Housekeeping Manager to deliver exceptional guest experiences.

You’ll supervise on-shift activities, guide colleagues, and stay hands-on during busy periods while upholding hygiene and safety guidelines across the hotel.

Qualifications

• 1–2 years housekeeping experience, preferably in a hotel.
• Ability to guide colleagues on the floor and assist with daily cleaning tasks.
• Strong eye for detail to maintain high cleaning standards.
• Excellent organizational skills to divide tasks and re-prioritize when needed.
• Clear, approachable communication across shifts and departments.

Responsibilities

• Lead by example and supervise the housekeeping team during shifts.
• Distribute daily cleaning assignments and monitor progress to ensure timeliness.
• Inspect rooms and public areas for cleanliness and presentation standards.
• Provide hands-on cleaning support during busy periods.
• Report maintenance issues and communicate operational challenges to the Housekeeping Manager.
• Coach new teammates and provide on-floor guidance and feedback.
• Ensure supplies and equipment are ready and report shortages or damage.
• Handle guest requests promptly and escalate complex issues as needed.
• Promote hygiene, safety, and sustainability practices on the floor.

Skills

Team leadership

Attention to detail

Task prioritization

Communication

Problem solving

Team player

English proficiency

Job description

Join us as

There's always something to do at The Usual Rotterdam! Luckily, you're never on your own. Together with an enthusiastic team of housekeepers, fellow supervisors, and the Housekeeping Manager, you make sure everything looks its best every day.

As our Housekeeping Supervisor, you're right in the middle of the action. You support your colleagues, keep an eye on the details, and make sure our rooms and public areas are clean, welcoming, and ready for our guests. Are you not afraid to roll up your sleeves, enjoy working with people, and take pride in a job well done? Join us on our journey!

Be you with us

Our culture is built on taking ownership, collaboration and continuous improvement. We own it, we care deeply and we stay curious together. We challenge ourselves to think differently, move fast and create experiences that matter. As Housekeeping Supervisor, you will play a vital role in bringing that vision to life.

The role

As our Housekeeping Supervisor, you're the eyes and ears of the housekeeping team on the floor. You make sure rooms are spotless, daily cleaning tasks are completed on time, and your colleagues have everything they need to do their jobs well. You're not someone who just gives instructions from the sidelines. You roll up your sleeves, lead by example, and help wherever needed. Together with the Housekeeping Manager, you make sure every guest walks into a clean, comfortable, and welcoming space.

• Lead by example: Supervise the housekeeping team during your shift, provide clear instructions, and support colleagues with their daily tasks.
• Keep things on track: Distribute daily cleaning assignments, monitor progress, and adjust priorities when needed to ensure rooms are ready on time.
• Check every detail: Inspect cleaned guest rooms and public areas, identify anything that needs attention, and make sure our cleanliness and presentation standards are met.
• Be hands-on: Support the team with cleaning rooms and public areas whenever needed, especially during busy shifts.
• Stay connected: Keep Front Office updated on room status, report maintenance issues, and communicate any operational challenges to the Housekeeping Manager.
• Support your colleagues: Show new team members how things are done, explain cleaning procedures, and provide practical guidance and feedback on the floor.
• Keep things organised: Make sure cleaning trolleys, linen, supplies, and equipment are ready for use and report shortages or damaged items.
• Solve it on the spot: Handle small day-to-day issues and guest requests quickly, while escalating more complex situations to the Housekeeping Manager.
• Do good: Follow our hygiene, safety, and sustainability standards and encourage colleagues to use cleaning products, water, and energy responsibly.

What you'll bring to the table

• You know the ropes: You have at least 1–2 years of housekeeping experience, preferably in a hotel, and understand what it takes to keep rooms and public areas in excellent condition.
• You lead by example: You enjoy guiding colleagues on the floor and aren't afraid to roll up your sleeves and help with daily cleaning tasks.
• You've got an eye for detail: You easily spot things others might miss and take pride in delivering consistently high cleaning standards.
• You keep things organised: You can divide tasks, monitor progress, and adjust priorities when the day doesn't go as planned.
• You're approachable: Colleagues feel comfortable asking you questions, and you know how to give clear instructions and constructive feedback.
• You're a problem solver: You handle everyday challenges calmly and know when to involve the Housekeeping Manager.
• You're a team player: You communicate clearly with colleagues and other departments to keep daily operations running smoothly.
• You speak the language: You're comfortable communicating in English. Knowledge of Dutch is a plus.

What's in it for you?

• Market-conform salary.
• 25 holidays to relax and recharge throughout the year.
• Pension contribution to help you prepare for the future.
• Travel allowance for your commute (up to 100 km per day).
• €40 monthly Alleo budget to spend on culture, education, well-being and more.
• Team get-togethers with food and drinks to strengthen connections with your colleagues.
• Hotel discounts for you and your family to relax, eat, sleep, meet and play at our hotels.
• Extra time off to volunteer with our charity partners.

How we work

We are proud to be an equal opportunity workplace. We strive to be open, honest, and inclusive, and we believe that these values are essential for everyone to be their best selves. We don't believe in a one-size-fits-all approach - we want to hear about your passions and help you build a career that fits your needs! There is freedom for growth, change, and defining our culture together.

Contact information

We’d love to hear from you.

Questions? Feel free to reach out to our People & Culture team via [e-mail]