Host – Lotti’s

The Hoxton; Amsterdam; On-site; EUR 28,000 - 34,000; Full time

Benefits offered by this job

Competitive salary

25 days holiday (plus bank holidays)

Food on shift

Free night at The Hoxton & a meal for

Training and development

Volunteer time off

Team events and parties

Discounts across The Hoxton and Ennism

Hox Hero and Nifty fifty

Job summary

The Hoxton Amsterdam is seeking a friendly, energetic Host to welcome guests with warmth, charm and a memorable first impression. You’ll assist with check-ins, assist with bookings and ensure guests receive quick, helpful service in a lively, hospitality-driven environment.

Join a vibrant team where training and development are encouraged, and where perks include staff meals, discounts, and opportunities to engage with guests in a dynamic, international setting.

Qualifications

• Passion for hospitality and guest experience.
• Positive, outgoing personality with a can-do attitude.
• Ability to make guests feel welcome and valued.
• Team-oriented approach to supporting hotel and restaurant operations.

Responsibilities

• Be the first face guests see and set a welcoming tone.
• Handle guest arrivals, departures and billing with accuracy.
• Collaborate with restaurant and hotel teams for bookings and events.
• Answer phones and assist guests with requests and recommendations.

Skills

Hospitality mindset

Customer service

Communication skills

Team player

Job description

Company Description

We’re looking for a Host with energy, personality and charm to join our team at Lotti’s. You will be responsible to provide a naturally friendly, helpful and responsive level of service to all our guests, ensuring they are treated as individuals and will want to return

Lotti's is our buzzing neighbourhood restaurant - the hangout everyone knows and loves, just with a little more attitude. The menu keeps its European roots while turning up the heat with bold Latin-inspired flavours, colourful seasonal dishes, and cocktails with a bit of spice, all built on fresh, locally sourced ingredients. By day, it's a place to meet, relax or work; from Friday to Sunday, the bar comes alive with local DJ talent. And later this year, Lotti's is getting a fresh new look and feel to match.

More About Us…

Once the Mayor’s home, now our home, on Amsterdam’s Herengracht canal. The Hoxton, Amsterdam houses 111 rooms, The Apartment, our meetings & events concept, and our all-day restaurant & bar, Lotti’s.

The Hoxton is a series of open-house hotels, each in a neighbourhood that we love. Ever since we opened our first hotel in Shoreditch, we’ve never just been about offering a bed for the night. We want to be more than that: proving style doesn’t need to be sacrificed for good value and providing a place where guests can hang out alongside the locals and submerse themselves in the neighbourhood with vibrant, welcoming public spaces.

What’s In It For You…

• Become part of a team that’s very passionate about creating great hospitality experiences.
• Competitive salary.
• 25 days holiday (plus bank holidays) and pension.
• Food on us during your shift.
• Enjoy a free night at The Hoxton and a meal for two when you first start with us.
• Training to get you settled into your role with ongoing development that helps you think, make and thrive to set you up for success at work.
• Time off to volunteer with one of our partner charities.
• Hox Hero and Nifty fifty, our rewards for going the extra mile and living our values.
• An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
• Regular team get togethers, from our High Fives to our (pretty special!) team parties – we know how to have a good time!
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• Join an innovative, fast-growing, international group that is shaking things up on the hospitality scene.
• Excellent discounts across The Hoxton and the global Ennismore family.

Job Description

What you'll do...

• You're the first face our guests see, and you have your own way of treating them as individuals, making them feel welcome and their stay special - the Hox way.
• Deal with the coming and going of guests, making sure all bills are correct and contain no surprises.
• Work with all our teams to make sure we're always busy, and help our Restaurant team with any individual and group bookings.
• Answer phones, sort out requests, give recommendations - you're the one-stop-shop for our guests to turn to.

Qualifications

What we're looking for...

• Individuals. You’re looking for a place where you can be you; no clones in suits here.
• Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night.
• You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
• You’re not precious. We leave our egos at the door and help get things done.