Healthcare Customer Service Team Lead | Coaching & Ops

DSV; Netherlands; Remote; EUR 65,000 - 90,000; Full time

Benefits offered by this job

Salary + benefits

28 days leave + 8% holiday pay

5% annual bonus

Personal development opportunities

Growth opportunities

Collaborative team

Job summary

DSV is seeking a Team Leader Customer Service Healthcare in Schiphol to lead a skilled team handling international healthcare client operations. You will guide daily activities, coach staff, and ensure service quality and client satisfaction while collaborating with warehouse, quality and account management teams.

You will drive improvements, support new client implementations, and serve as the first point of contact for escalations, complaints and operational challenges, ensuring smooth

Qualifications

• Higher professional education level.
• At least 5 years of experience in customer service, contract logistics or supply chain management.
• Experience in managing, coaching or supervising employees in an operational environment.
• Experience in customer management, complaint handling and process improvements.
• Knowledge of warehouse processes, inventory management and logistics services.
• Strong command of Dutch and English, both spoken and written.
• Ability to apply for a VGB (Certificate of No Objection).

Responsibilities

• Daily management of a team that handles operational and administrative processing for international healthcare clients within the Healthcare Logistics Centre.
• Ensure client agreements are honoured, processes run smoothly and the team performs optimally.
• Be a visible and engaged leader closely involved in day-to-day operations.
• Support colleagues with complex client queries, complaints and operational challenges.
• Safeguard the quality of service delivery, ensure clear communication and foster ownership, collaboration and continuous improvement.

Skills

Team leadership

Coaching

Customer service

Process improvement

Communication

Dutch & English

Warehouse knowledge

Education

Higher professional education

Job description

DSV is seeking a Team Leader Customer Service Healthcare in Schiphol to lead a skilled team handling international healthcare client operations. You will guide daily activities, coach staff, and ensure service quality and client satisfaction while collaborating with warehouse, quality and account management teams.

You will drive improvements, support new client implementations, and serve as the first point of contact for escalations, complaints and operational challenges, ensuring smooth