Head of Technology

Marie-Stella-Maris; Amsterdam; Hybrid; EUR 90,000 - 120,000; Full time

Benefits offered by this job

25 days annual leave

Birthday off

Workcation opportunity

Pension contribution

20% discount on products

Travel allowance

Healthy lunch at the office

Laptop and phone

Job summary

Marie-Stella-Maris is seeking a strategic IT Operations lead to oversee infrastructure, security and IT support across boutiques, offices and remote teams. You will report to the CIO, shape the technology roadmap and build the team as the business grows.

You will manage ERP rollout projects, ensure reliable systems and collaborate with stakeholders to improve customer experience. Fluency in English is required; Dutch or French is a plus.

Qualifications

• Seven years in IT operations, infrastructure or related tech roles with 2–3 years in people leadership.
• Broad knowledge of networks, cloud services, end-user technology and security.
• Experience delivering technology projects in a growing organization; retail or multi-location sectors are a plus.
• Ability to develop people and grow a team with increasing responsibility over time.
• Experience managing external IT partners while balancing quality of service with costs.
• Interest in new technologies, including how AI can improve business operations.
• Fluency in English; Dutch or French is a plus.

Responsibilities

• Lead and grow the IT Operations team including coaching and setting priorities.
• Ensure reliability, performance and security of the IT environment across locations.
• Oversee daily IT processes and onboarding/offboarding of devices and users.
• Deliver operational ERP and other major projects and ensure smooth landings.
• Collaborate with Retail, E‑commerce, Finance and Marketing to provide practical solutions.
• Manage IT service providers and monitor incidents, risks and progress.

Skills

IT operations

Infrastructure

Security

Leadership

Project delivery

Vendor management

English fluency

Education

Degree in IT

Tools

Okta

Microsoft 365

NetSuite

Power BI

Salesforce

Job description

About Marie-Stella-Maris

Marie-Stella-Maris is a renowned lifestyle and beauty brand where design, conscious living and social impact come together. Founded in Amsterdam, we create elevated home and body care essentials that enhance everyday routines while contributing to a greater purpose. Through our products and initiatives, we contribute to clean drinking water projects worldwide.

Driven by creativity, social responsibility and an entrepreneurial spirit, we work with intention, pay attention to every detail and aim to make a positive impact through everything we create.

The Position

You’ll lead our technology operation across boutiques, offices and remote teams. Your scope includes infrastructure, security, IT support and in-store technology. You’ll set priorities, make day-to-day decisions and take responsibility for reliable service as the business grows.

You’ll lead our IT Operations Manager and Omnichannel Retail Product Owner, with the opportunity to build the team further. You’ll also stay close to the work yourself: helping solve difficult problems, improving our infrastructure and making sure major projects land well.

You’ll report to the CIO and work together on our technology roadmap. Within that direction, you’ll have the autonomy to decide how the technology operation and infrastructure develop. As part of our Business Technology team, you’ll work closely with colleagues across the business to support growth, improve how we work and strengthen the customer experience.

What you’ll do

Lead and grow the team

• Lead, coach and develop our IT Operations Manager and Omnichannel Retail Product Owner, giving them clear priorities and room to take ownership.
• Build the team as the business grows, taking responsibility for hiring, performance and development.
• Be the first point of escalation for operational technology matters and make the decisions needed to move work forward.

Keep our technology running and improving

• Take responsibility for the reliability, performance and security of our IT environment, including networks, cloud services, devices and technology in our boutiques.
• Make sure colleagues at HQ, in our boutiques and working remotely receive effective IT support.
• Oversee day-to-day IT processes, including onboarding, offboarding and managing devices and other IT assets.
• Improve infrastructure and security as we grow and ensure IT operations meet data protection and other regulatory requirements.

Deliver projects across the business

• Lead the operational implementation of NetSuite ERP, a multi-year, cross-functional programme running through 2027, and make sure it lands well across the business. You'll work closely with the CIO, who owns the business case and the relationship with our implementation partners.
• Make sure the new point of sale rollout, led by the Omnichannel Retail Product Owner, is supported by the right infrastructure, security and data foundations.
• Lead the operational delivery of projects such as new boutique openings, system improvements, the B2B partner portal and the data platform.
• Bring your operational perspective to technology planning and budgets.

Work with colleagues and partners

• Work with Retail, E-commerce, Finance, Marketing and other teams to understand what they need and deliver solutions that work in practice.
• Manage day-to-day relationships with IT service providers, holding them accountable for service quality, performance and costs.
• Track operational performance, incidents, risks and project progress, and use those insights to set priorities and make improvements.

What you bring

You’re comfortable taking responsibility when priorities compete or the answer isn’t immediately clear. You can see the bigger picture, make sound decisions and still enjoy getting into the detail with your team. You communicate clearly with technical colleagues and people elsewhere in the business, and you build trust by following through.

We’re looking for someone with:

• At least seven years of experience in IT operations, infrastructure or related technology roles, including two to three years leading people or teams.
• Broad knowledge of networks, cloud services, end-user technology and security.
• Experience delivering technology projects in a growing organization; retail, omnichannel or a business with multiple locations is a strong plus.
• The ability to develop people and build a team that can take on more responsibility over time.
• Experience managing external IT partners and balancing service quality with costs.
• An interest in new technologies, including how AI can improve the way a business works.
• Strong organizational skills and the ability to balance daily operations with longer-term projects.
• Fluency in English; Dutch or French is a plus

Our technology landscape includes Okta, Microsoft 365, Box, Exact Online, Power BI, monday.com, Salesforce, Shopify, Personio, NetSuite, Celigo, Voyado, Colleqtive, SOTI and Cow Hills (Orisha Commerce). Hands-on experience with a good part of this landscape is a strong plus.

A degree in IT, computer science or a related field, or equivalent experience, is welcome. A valid Verklaring Omtrent het Gedrag (VOG) is required when you start.

What’s in it for you?

A role with real ownership at a growing international brand. You’ll lead a team, shape how our technology operation develops and see the impact of your work across our boutiques and the wider business.

Alongside a competitive salary, we offer:

• 25 days of annual leave based on a full-time contract, plus your birthday off
• Two additional days for community involvement
• The opportunity to go on a workcation
• A pension contribution
• 20% discount on Marie-Stella-Maris products & refill available in our office and boutiques
• A travel allowance
• A healthy lunch at the office
• A laptop and phone