Head of EU Technical Support

HYXI; Hoofddorp; On-site; EUR 90,000 - 130,000; Full time

Job summary

HYXI is seeking a Lead Technical Support Manager to oversee EU inverter and energy storage solutions, directing pre-sales enablement and post-sales service to ensure customer success and market growth.

You will lead an EU support team, drive incident resolution, SLA adherence, and data-driven product feedback for R&D while collaborating with sales, engineering, and international colleagues to optimize operations and customer outcomes.

Qualifications

• 5+ yrs in technical support management for energy storage/inverter systems, with EU market experience.
• Bachelor’s in Electrical Engineering or related field required; strong inverter energy storage knowledge.
• Fluent in English; Dutch/German/French/Spanish a plus.

Responsibilities

• Lead EU pre-sales enablement, including technical demos and requirement analysis.
• Oversee end-to-end technical support for EU customers, including troubleshooting and SLA compliance for inverter systems.
• Analyze field data and feedback to inform R&D improvements for inverter/energy storage products.
• Develop training programs on inverter technology for the EU team and customers.

Skills

EU market exp

Technical support mgmt

EE/Power engineering

Inverter tech

Team leadership

Education

Bachelor's in Electrical Engineering

Job description

Lead technical support for EU market on inverter & energy storage systems, overseeing pre-sales solution design, post-sales service, product analysis, and team management to drive customer success and market growth.

Key Responsibilities

1.Pre-Sales Technical Enablement

Collaborate with sales teams to design inverter & energy storage solutions for EU clients, providing technical demos, requirement analysis, and competitive product comparisons.

Manage end-to-end technical support for EU customers, including troubleshooting, incident resolution, and SLA compliance for inverter systems.

3.Product Analysis & Market Feedback

Collect and analyze field data, customer feedback, and competitor insights on inverter & energy storage products to inform R&D improvements.

4.Technical Training & Knowledge Management

Develop training programs on inverter technology and energy storage systems for the EU support team and customers.

5.Team Leadership & Operational Excellence

Manage and mentor a EU technical support team, defining workflows, KPIs, and performance metrics for inverter-related support operations.

Requirements

• 5+ yrs in technical support management for energy storage/inverter systems, with EU market experience.
• Bachelor’s in Electrical Engineering/related field; technical expertise in inverter technology and energy storage systems.
• Fluent in English; Dutch/German/French/Spanish proficiency is a plus.
• Strong cross-functional collaboration skills with sales, R&D, and international teams.