Guest Experience & Revenue Manager

Leonardo Hotels; Amsterdam; On-site; EUR 27,900 - 39,060; Full time

Benefits offered by this job

Travel allowance

Training and development opportunities

Worldwide employee discounts

Job summary

Leonardo Hotels in Amsterdam is looking for an experienced supervisor to ensure a unique guest experience and optimal service. You'll supervise and train your team, use decision-making skills to enhance guest satisfaction, and manage revenue growth through upselling and cost control.

The role necessitates at least 3 years of relevant experience, a bachelor’s degree, and fluency in Dutch and English. You'll enjoy benefits like travel allowances, training opportunities, and employee discounts.

Qualifications

• Minimum of 3 years of relevant experience in a comparable environment.
• Inspire team to exceed guest expectations.
• Good command of Dutch and English; knowledge of a foreign language is an advantage.

Responsibilities

• Supervise team and ensure optimal service delivery.
• Implement new procedures based on guest needs.
• Handle revenue maximization and upselling.
• Document and manage ongoing administrative matters.

Skills

Team supervision

Revenue management

Cost control

Proactive decision-making

Detail-oriented

Multilingual (Dutch, English)

Education

Bachelor's degree in Hospitality Management

Job description

Leonardo Hotels in Amsterdam is looking for an experienced supervisor to ensure a unique guest experience and optimal service. You'll supervise and train your team, use decision-making skills to enhance guest satisfaction, and manage revenue growth through upselling and cost control.

The role necessitates at least 3 years of relevant experience, a bachelor’s degree, and fluency in Dutch and English. You'll enjoy benefits like travel allowances, training opportunities, and employee discounts.