Ground Operations Regulations Lead

TUI; Rijswijk; On-site; EUR 90,000 - 130,000; Full time

Benefits offered by this job

Travel benefits

Health & well-being support

Learning Hub access

Global projects experience

Sustainability initiatives

Job summary

TUI is seeking an Regulations Lead to provide leadership across Ground Operations regulatory compliance, manuals, and training, ensuring alignment with EASA, IATA, IOSA and other standards.

Hybrid role with regular travel between airline AOC offices and major airport bases, leading a small team of experts and driving continuous improvement in regulatory processes and training.

Qualifications

• Proven experience in Ground Operations with strong regulatory knowledge (EASA, IATA, IOSA).
• Strong understanding of compliance frameworks and audit processes.
• Excellent communication, influencing, and stakeholder management skills.
• Ability to work under pressure and manage competing priorities.
• Strong business English; international travel will be required.

Responsibilities

• Lead and develop a small team of subject matter experts responsible for regulations, manuals, and training, allocating priorities and resources to ensure timely delivery of compliance objectives whilst coaching and mentoring team members to build expertise and resilience
• Act as the senior subject matter expert for Ground Ops and ground handling regulations, providing strategic advice to management
• Monitor regulatory changes and assess impact on Ground Operations processes, ensuring Ground Operations Manuals (GOM/GHM/IPM) remain compliant and up to date
• Represent Ground Ops in regulatory forums and maintain strong relationships with authorities (EASA, IATA, NAA)
• Represent Ground Ops in internal meetings and maintain a strong relationship with Ground Ops Nominated Persons and AOC compliance, safety and security departments
• Manage Ground Ops oversight performance data, analyse trends, and escalate/present data to relevant responsible managers
• Oversee internal and external audits and ensure closure of non-compliance findings, driving standardisation and simplification of processes across all TUI Airlines
• Maintain and improve the departmental quality system (DQS) and ensure adherence to internal procedures
• Support with IOSA revalidation audits as and when required
• Oversee Ground Ops training programmes and ensure compliance with regulatory and internal standards, support the development of engaging training content, and maintain digital training libraries
• Act as the interface between Ground Ops and Safety, Compliance & Security teams, collaborating with internal and external stakeholders to ensure alignment and continuous improvement

Skills

Regulatory knowledge (EASA, IATA, IOSA

Audit processes

Stakeholder management

Strong communication

Business English

Job description

As Regulations Lead, you will act as the compliance & regulations specialist and provide leadership and coordination across Ground Operations regulatory compliance, manuals, and internal training activities. This role ensures that TUI Airline maintains an outstanding portfolio of compliant processes and procedures, aligned with EASA, IATA, IOSA, and other regulatory requirements. You will act as the primary point of contact for regulatory matters within Ground Operations, driving consistency, continuous improvement, and operational excellence across the team. You will manage and support the implementation of the new EASA & UK CAA Ground Handling Regulation, to ensure compliance with this new regulation both as an airline and ground handler.

We are happy to consider this role on a hybrid working model basis in line with local office attendance and/or business requirements (whichever is higher). Regular monthly travel should be expected between our Airline AOC office location and/or major airport bases.

About our offer

• Attractive remuneration, generous travel benefits, extensive health & well-being support, and more
• Work is something you do, not somewhere you go. We encourage a healthy work-life balance with a dynamic working environment
• Access the TUI Learning Hub to level-up and reach your ambitions
• We champion intercultural collaboration and provide opportunities to work on global projects and teams
• Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation

About the job

• Lead and develop a small team of subject matter experts responsible for regulations, manuals, and training, allocating priorities and resources to ensure timely delivery of compliance objectives whilst coaching and mentoring team members to build expertise and resilience
• Act as the senior subject matter expert for Ground Ops and ground handling regulations, providing strategic advice to management
• Monitor regulatory changes and assess impact on Ground Operations processes, ensuring Ground Operations Manuals (GOM/GHM/IPM) remain compliant and up to date
• Represent Ground Ops in regulatory forums and maintain strong relationships with authorities (EASA, IATA, NAA)
• Represent Ground Ops in internal meetings and maintain a strong relationship with Ground Ops Nominated Persons and AOC compliance, safety and security departments
• Manage Ground Ops oversight performance data, analyse trends, and escalate/present data to relevant responsible managers
• Oversee internal and external audits and ensure closure of non-compliance findings, driving standardisation and simplification of processes across all TUI Airlines
• Maintain and improve the departmental quality system (DQS) and ensure adherence to internal procedures
• Support with IOSA revalidation audits as and when required
• Oversee Ground Ops training programmes and ensure compliance with regulatory and internal standards, support the development of engaging training content, and maintain digital training libraries
• Act as the interface between Ground Ops and Safety, Compliance & Security teams, collaborating with internal and external stakeholders to ensure alignment and continuous improvement

About you

• Proven experience in Ground Operations with strong regulatory knowledge (EASA, IATA, IOSA)
• Strong understanding of compliance frameworks and audit processes
• Excellent communication, influencing, and stakeholder management skills
• Ability to work under pressure and manage competing priorities
• Strong business English (spoken and written); international travel will be required

Security clearance statement

Safety and security are top priorities for us, so all job offers require successful completion of security checks before you can start. The specific requirements, timelines, and processes vary by country and may include professional references, criminal record checks for countries where you’ve recently lived, and any additional documentation required by local regulations, some of which may involve a cost depending on your location.

Your official start date will only be confirmed once all required checks have been completed and cleared, as employment can only begin after these requirements are satisfactorily met.