Graduation Internship Design Research - Platform Quality - Utrecht

Rabobank; Utrecht; Híbrido; EUR 5400 - 8000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Internship allowance

Personal guidance

Professional environment

Community & events

Descripción de la vacante

Rabobank is offering a graduation internship in Design Research focused on Platform Quality in Utrecht. You will define and assess platform quality at scale using research methods that blend UX, service design and systems thinking.

The role includes developing scalable assessment criteria, prioritisation models, and exploring AI-enabled quality assurance with a cross-disciplinary team. You will work from the Croeselaan office with hybrid working options, join a 9-person team within a larger

Formación

• Master's student with focus on research and design systems.
• AI literacy or interest in AI-assisted assessment.
• Knowledge of design research.
• Ability to apply systems thinking to complex challenges.
• Professional English required; Dutch not mandatory.
• Submit CV and portfolio with application.
• Master's programmes include Interaction Design, Service Design, Strategic Design, Design Research or related fields.

Responsabilidades

• Research how Rabobank defines and assesses platform quality at scale.
• Develop a scalable assessment and prioritisation approach for platform quality.
• Explore how AI and automation could enable scalable quality assessment.
• Collaborate with designers and other professionals to translate research into principles and frameworks.

Conocimientos

AI literacy

Design research

Systems thinking

English proficiency

Educación

Master's student (Design/Research)

Descripción del empleo

Want to become the best version of yourself? At Rabobank you work on your personal development and contribute to the world around you. You get to focus on your own growth in an environment in which you continue to learn. In addition, you can also expect:

• An internship allowance of EUR 600 gross per month based on a 36-hour week.
• Personal guidance
• A professional working and learning environment
• An internship community and inspiring events

Job Title

Graduation Internship Design Research | Platform Quality | Utrecht

Job Description

Would you like to use your master's research to help Rabobank define and assess the quality of its digital platform at scale?

As a graduation intern in the Digital Platform team in Utrecht, you will research how platform quality can be defined and assessed consistently. Your work will help teams make better-informed decisions about improvements, exceptions and prioritisation.

You will work from our Croeselaan office in Utrecht, and hybrid working is possible. You will join a team of 9 people within a design chapter of around 120 professionals. Your research will combine UX research, service design and systems thinking to develop practical approaches for assessing platform quality. Your intended outcomes are platform quality principles, a scalable assessment approach, a prioritisation model and an approach for how AI and automation could enable quality assessment at scale.

What will you learn and do as a graduation intern?

Rabobank's digital platform provides foundations that are used across its digital experience. Maintaining quality at that scale requires more than deciding whether an individual design is good or bad.. Teams need a scalable way to assess platform quality, and make consistent decisions about what to improve, when exceptions are justified and what should be prioritised.

Your central research question will be: How might we define and continuously assess platform quality at scale, using AI and automation to reduce manual effort and support consistent decision-making?

During your graduation internship, you will learn how to approach this challenge within a large digital organisation. You will:

• Research and define platform quality principles across different design contexts at Rabobank.
• Develop a scalable assessment and prioritisation approach that supports consistent decisions about improvements and exceptions.
• Explore and develop how AI and automation could enable a scalable quality assessment process, reducing the need for manual assessment.

Your research is internally focused. You will mainly conduct research with designers and potentially colleagues from relevant tribes.

The assignment combines design research, systems thinking, design strategy and framework development.

Work on yourself & the world around you

For us, your development and that of society go hand in hand. That is why we want to invest in you and work together to create a better world. We summarise this in one sentence: at Rabobank, you work on yourself and the world around you at the same time.

Your development as an intern

You will develop your research and strategic design skills by working on a complex challenge with direct relevance to Rabobank's digital organisation. You will learn how to look beyond individual design decisions and take a systems perspective on platform quality.

You will gain experience translating research into principles, assessment criteria and prioritisation approaches that can be applied in practice. You will also explore how AI and automation could enable quality assessment at scale, while considering where human judgement remains important.

Why everyone is welcome at Rabobank

At Rabobank, we are working towards a culture where everyone feels welcome. We value our differences and use them to collaborate more effectively and make better decisions. By being open to different perspectives, we create an environment where colleagues feel heard.

What do you bring?

For this graduation internship, we are looking for a master's student who is interested in research, complex design systems and strategic design challenges. You do not need extensive professional experience. Relevant experience can be from your studies, research projects, internships or other practical projects.

Must-haves

• You are a master's student looking for a graduation internship.
• You have AI literacy or an interest in exploring how AI and automation could support assessment and decision-making.
• You have knowledge of design research.
• You can apply systems thinking and structure complex challenges into principles, frameworks or models.
• You can work professionally in English. Dutch is not mandatory.
• You can provide both a CV and a portfolio as part of your application.
• Relevant master's programmes include Interaction Design, Service Design, Strategic Design, Design Research and Industrial Design or Industrial Design Engineering, or another related design-focused master's programme.