Governance & Business Resilience Specialist

Zurich Insurance; Den Haag; Hybrid; EUR 90,000 - 120,000; Full time

Job summary

Zurich Insurance Benelux is hiring in The Hague for a hybrid role focused on strengthening operational resilience. The role centers on maintaining and improving the Business Continuity Management (BCM) framework, executing BIAs, continuity plans, and recovery exercises, and ensuring governance and regulatory compliance across BeNe.

You will guide third‑party risk data flows and collaborate with Risk, Audit, BISO, and Operations to test controls and address findings.

Qualifications

• Bachelor’s or Master’s degree; 3+ years in business continuity, resilience, crisis management and governance frameworks.
• Strong analytical ability and structured way of working.
• Excellent communication in English and Dutch, with strong stakeholder management.

Responsibilities

• Maintain, improve, and update the BCM framework for BeNe.
• Lead BIA, continuity plans, crisis management, and recovery exercises.
• Ensure BCM governance, compliance with Group requirements, and audit standards.
• Manage third‑party risk data flows and criticality assessments.
• Drive local implementation of new regulations and Group requirements.
• Coordinate internal control testing and remediation with Risk, Audit, BISO, and Operations.

Education

Bachelor or Master’s degree

Analytical ability

Stakeholder management

Regulatory translation

Job description

About Us

Zurich Insurance Benelux is a leading insurer for local and international businesses in the Netherlands, Belgium, and Luxembourg. We are committed to building a more responsible and resilient future through talented people, meaningful work, and an inclusive culture. This is a fulltime hybrid role based in The Hague, The Netherlands.

Role Overview

This role is responsible for strengthening Zurich BeNe’s operational resilience by maintaining and improving the Business Continuity framework, ensuring robust governance processes, and supporting managing third‑party risks with a particular focus on data flows and criticality assessments. You will ensure compliance with Group requirements, regulatory expectations, and audit standards

Key Responsibilities

• Business Resilience
• Maintain, improve, and periodically update the Business Continuity Management (BCM) framework for the BeNe organization.
• Drive and own Business Impact Analyses (BIA), continuity plans, crisis management processes, and recovery exercises.
• Monitor BCM compliance, track remediation actions, and ensure alignment with Group Resilience standards.
• Drive BCM reporting for senior management and regulators (where applicable).
• Act as the first point of contact for resilience‑related queries within BeNe.
• Governance
• Continuously evaluate process changes and assess their impact on internal controls, risk exposure, and compliance requirements.
• Own local implementation of new regulations and Group requirements
• Manage internal control testing, self‑assessments, and annual control reviews in cooperation with Risk, Audit, BISO, and Operations.
• Support program effectiveness audits, ensuring timely preparation, documentation, and closure of findings.
• Ensure clear documentation, ownership, and accountability across processes.
• Third‑Party Risk & Data Flow Management
• Identify, document, and maintain third‑party data flows, including classification of processed data and data transfer routes.
• Actively guide our service owners through the Third-Party criticality assessments to ensure alignment with the BIA, BCM and DORA process.
• Drive the local app approval and Cloud Approval process.

Qualifications

• Min. bachelor’s or master’s degree with more than 3+ years of experience in business continuity, resilience, crisis management and governance frameworks
• Strong analytical ability and structured way of working
• Strong stakeholder management skills
• Ability to translate complex regulations into practical, local procedures.
• Excellent communication skills (written and spoken) in English and Dutch.

What You Can Expect From Us

At Zurich Insurance Benelux, we recognize the value that experienced professionals bring to our organization. We offer a dynamic and supportive work environment where your expertise will be valued and your career aspirations supported. Join us and take advantage of:

• Competitive salary and benefits that match your experience and responsibilities.
• Working within an international, entrepreneurial, and informal environment.
• Opportunity to make a meaningful impact within a global insurance organization.

Join Zurich Benelux and take the next step in your career. We can create a brighter future together!