Global Process Owner - O2C

FUUSE; Den Haag; On-site; EUR 70,000 - 90,000; Full time

Job summary

A global services provider in The Hague is looking for a Global Process Owner - O2C to oversee the full C2C cycle. The role includes defining global standards, ensuring compliance, and managing process improvements. Ideal candidates have ERP transformation experience, strong analytical skills, and a background in finance consulting. This full-time position offers a dynamic environment with opportunities for professional growth.

Qualifications

• Experience in international finance/ERP transformation programmes, preferably D365.
• Background in a consultancy firm involved in large-scale finance transformations focusing on the O2C process.
• Strong analytical capabilities and understanding of financial KPIs.

Responsibilities

• Define and maintain the global C2C template in Microsoft Dynamics 365.
• Safeguard Segregation of Duties across contract management and invoicing.
• Lead global adoption of C2C processes and drive training.

Skills

International finance/ERP transformation experience

Consultancy background in finance transformations

Strong analytical skills

Expertise in contract management

Strong stakeholder management

Change-management experience

Job description

FUUSE The Hague, South Holland, Netherlands

Global Process Owner - O2C

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Our client is a globally active service provider operating in a highly regulated, knowledge-intensive industry. The organization is expanding rapidly through a buy-and-build strategy, integrating local companies into a strong global network. Their global head office is based in The Hague.

With operations across multiple countries, they are currently busy with a global project rolling out Microsoft Dynamics 365. For this program we are looking for a GPO Order to Cash.

The Role

The Global Process Owner (GPO) Contract-to-Cash is accountable for the global design, harmonization, and continuous improvement of all processes within the C2C cycle: from contract creation through invoicing and payment. The role ensures that processes align with the companies' strategic objectives, comply with internal and external requirements, and deliver improvements in customer satisfaction, cash flow, and profitability.

Key Responsibilities

• Define and maintain the global C2C template in Microsoft Dynamics 365 CE & F&O.
• Establish global SOPs, guidelines, and Rhythm of the Business (ROB).
• Manage the balance between global standards and local business exceptions.

Governance & Compliance

• Safeguard Segregation of Duties (SOD) across contract management, order entry, invoicing, and collections.
• Ensure follow‑up of audit findings (e.g., KPMG, external audits).
• Provide frameworks for contract management, billing, and cash application.

Business Alignment & KPIs

• Align processes with KPIs such as revenue recognition, chargeability, Days Sales Outstanding (DSO), and profitability.
• Engage with Global Business Leads and local Finance & Sales management.
• Translate business requirements into concrete process improvements.
• Drive robust data models (customer, project, resource, region, service area).
• Ensure data integrity and near real‑time reporting (Power BI and D365).

Change Management & Adoption

• Lead global adoption of C2C processes.
• Drive training and knowledge transfer for key‑users and local finance teams.
• Act as escalation point for recurring issues in invoicing, time registration, or collections.

Skills & Experience

• Experience in international finance/ERP transformation programmes (preferably D365).
• A background in a consultancy firm involved in large‑scale finance transformations focussing on the O2C process.
• Strong analytical capabilities and understanding of financial KPIs (DSO, cash flow, profitability).
• Expertise in contract management, billing, and collections.
• Strong stakeholder management skills, global and local.
• Proven change‑management experience in complex multinational environments.

Seniority level: Mid‑Senior level

Employment type: Full‑time

Job function: Project Management and Product Management

Industries: Research Services