Global Key Account Manager, Life Sciences

IQVIA; Leiden; On-site; EUR 90,000 - 130,000; Full time

Job summary

IQVIA in Leiden seeks a Global Key Account Manager to lead strategic client engagements for the Netherlands and international markets across professional services, information, and data offerings. You will manage client governance and SRM, driving commercial success and deep client partnerships.

Ideal candidates will have 10+ years in Life Sciences consulting or pharma account leadership, with a proven track record of growing major accounts in matrixed organizations and the ability to influence

Qualifications

• Extensive experience in Life Sciences consulting or pharma account management.
• Strong ability to manage executive-level client relationships and drive growth.
• Proven capability to lead complex, matrixed teams across service lines.

Responsibilities

• Engage with client HQ and key stakeholders to support IQVIA’s commercial activities.
• Lead governance, commercial portfolio oversight, and reporting for Netherlands and international markets.
• Drive sales, account planning, and opportunities across Global Consulting, Analytical Services, Information Offerings, and other IQVIA units.

Tools

MSA knowledge and vendor governance

Job description

IQVIA™ is The Human Data Science Company™, focused on using data and science to help healthcare clients find better solutions for their patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness advances in healthcare information, technology, analytics, and human ingenuity to drive healthcare forward.

Global Key Account Manager

The primary focus of this position is to engage proactively and appropriately with key stakeholders to support and facilitate IQVIA’s commercially focussed business activities covering professional services, information, and data offerings. A key member of the Global Account team, the post-holder will also need to work in a highly collaborative manner with the international Key Account Community; the Client Partner, Service Line leads, the Commercial Technology Sales teams and the US Sales Partner.

Responsibilities

Client engagement and understanding of client business

• Maintains and further establishes strong professional relationships across the client organization, with a particular focus on the HQ; proactively but appropriately engages with client teams
• Responsible for developing and maintaining deep client knowledge; understanding of their business priorities, organizational culture, product portfolio and pipeline, spend/budget priorities
• Manages a systematic client-feedback approach, soliciting information from client teams about experience of working with IQVIA
• Go-to person to diffuse tensions and complaints emanating from IQVIA engagements for both IQVIA and Client Teams

Operations management : Leads on the operational management and oversight of IQVIA’s commercial portfolio activities for Netherlands and International markets, working in close partnership with the Global Client Services Partner

• Ownership of Commercial SRM and governance
  • Functional-level reviews; bi-annual strategic business review
  • Contribute to enterprise level governance
• Ownership of Internal and External reporting for governance meetings
  • Oversight of IQVIA’s commercial performance and financial metrics; internal financial reporting; external reporting i.e., rebates, accounts receivable etc.
  • Maintains knowledge of recent wins, pipeline, and strategic opportunities
• Active management of DSO, oversight of PO/invoicing processes both with IQVIA and the client team
• Contact person for client teams for RFIs and other adhoc requests (business or procurement)

Facilitating IQVIA’s commercial success

• Develops and maintains highly collaborative working relationships with Service Line leads (Global Consulting, Analytical Services, Information Offerings, GMI, Real World Solutions), Tech Client Partner and EMEA Commercial Technology Sales
• Endeavors to increase the probability of commercial success of Sales and BD teams, leveraging their knowledge of client’s strategic priorities and current business performance to facilitate and tailor commercial portfolio offers
• Plays a leadership and shaping role in account planning for the commercial portfolio, in close collaboration with Service Line leads, the Client Business Partner and Global Account Director
• Stays up to date on IQVIA’s commercial portfolio offerings and broader developments in IQVIA’s overall set of offerings (Connected Intelligence)
• Actively develops the relationships and connections across the international account community, sharing intelligence, client feedback, best practice and success stories
• In partnership with the Client Services Lead ensures IQVIA sales and BD teams have working understanding of MSAs, commercial terms and IQVIA’s vendor status

Shaping client’s perception of IQVIA

• Identifies opportunities to engage with Client teams to bring relevant marketing and Thought Leadership materials
• Manages the annual Strategic Management Review conference
• Identifies, or creates opportunities to introduce relevant IQVIANs or teams who are working in areas of high interest for the client, as part of ‘peer to peer’ engagement (i.e. beyond IQVIA capability presentations, or specific pitches / RFPs)

Bringing innovation to Client

• Builds on their knowledge of client priorities and in close partnership with the Client Partner and Global Account Director identifies strategic discussions and major opportunities for IQVIA
• Actively engages in the Sales and Account Management community, bringing in relevant ideas and success stories from other major accounts

Our Ideal Candidate

• 10+ years of experience in Life Sciences Consulting or with a provider serving the life sciences industry.
• Experience leading commercial, strategy, transformation, project management, or account growth engagements for pharma clients
• Strong business development, sales and client-facing responsibilities
• Demonstrated ability to identify opportunities and grow accounts
• Comfortable influencing senior client stakeholders and procurement teams
• Experience operating in matrixed consulting organizations
• Able to create executive presentations and proposals independently
• Deep understanding of pharma commercial models through consulting exposure, not necessarily through direct pharma employment

Why Join?

We can drive your career at IQVIA and choose the path that best defines your development and success. With exposure across diverse geographies, capabilities, and vast therapeutic and information and technology areas, you can seek opportunities to change and grow without boundaries.

We know that meaningful results require not only the right approach but also the right people. Regardless of your role, we invite you to reimagine healthcare with us. You will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve human health outcomes.

It's an exciting time to join and reimagine what's possible in healthcare.

Moving healthcare forward. Together.

IQVIA is a strong advocate of diversity and inclusion in the workplace. We believe that a work environment that embraces diversity will give us a competitive advantage in the global marketplace and enhance our success. We believe that an inclusive and respectful workplace culture fosters a sense of belonging among our employees, builds a stronger team, and allows individual employees the opportunity to maximize their personal potential.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.