Global Key Account Manager, Life Sciences

IQVIA LLC; Amsterdam; On-site; EUR 120,000 - 180,000; Full time

Job summary

IQVIA is seeking a Global Key Account Manager in Amsterdam to lead strategic relationships with top clients across life sciences. You will collaborate with the international account community, client partners, service lines, and technology sales teams to drive commercially focused initiatives.

The role emphasizes governance, portfolio oversight, and the ability to translate client priorities into differentiated IQVIA offerings, while maintaining strong client satisfaction and reliable financial

Qualifications

• 10+ years of life sciences consulting or pharma client experience.
• Proven ability to lead commercial, strategy, or account growth engagements.
• Strong business development and client-facing skills.

Responsibilities

• Engage with key stakeholders to support IQVIA’s commercial activities.
• Develop deep client knowledge, including priorities and budgets.
• Manage governance, reporting, and financial metrics for the Netherlands and international markets.
• Lead on operational management of commercial portfolio activities.
• Own SRM governance and strategic reviews.
• Foster collaboration with Service Line leads and sales teams.
• Identify opportunities to expand client partnerships.
• Drive IQVIA's commercial success and client satisfaction.

Skills

Client relationship management

Sales / BD leadership

Stakeholder engagement

Education

10+ years in Life Sciences consulting

Job description

Global Key Account Manager

The primary focus of this position is to engage proactively and appropriately with key stakeholders to support and facilitate IQVIA’s commercially focussed business activities covering professional services, information, and data offerings. A key member of the Global Account team, the post-holder will also need to work in a highly collaborative manner with the international Key Account Community; the Client Partner, Service Line leads, the Commercial Technology Sales teams and the US Sales Partner.

Responsibilities

• Client engagement and understanding of client business
• Maintains and further establishes strong professional relationships across the client organization, with a particular focus on the HQ; proactively but appropriately engages with client teams
• Responsible for developing and maintaining deep client knowledge; understanding of their business priorities, organizational culture, product portfolio and pipeline, spend/budget priorities
• Manages a systematic client-feedback approach, soliciting information from client teams about experience of working with IQVIA
• Go-to person to diffuse tensions and complaints emanating from IQVIA engagements for both IQVIA and Client Teams
• Operations management : Leads on the operational management and oversight of IQVIA’s commercial portfolio activities for Netherlands and International markets, working in close partnership with the Global Client Services Partner
• Ownership of Commercial SRM and governance
• Functional-level reviews; bi-annual strategic business review
• Contribute to enterprise level governance
• Ownership of Internal and External reporting for governance meetings
• Oversight of IQVIA’s commercial performance and financial metrics; internal financial reporting; external reporting i.e., rebates, accounts receivable etc.
• Maintains knowledge of recent wins, pipeline, and strategic opportunities
• Active management of DSO, oversight of PO/invoicing processes both with IQVIA and the client team
• Contact person for client teams for RFIs and other adhoc requests (business or procurement)
• Facilitating IQVIA’s commercial success
• Develops and maintains highly collaborative working relationships with Service Line leads (Global Consulting, Analytical Services, Information Offerings, GMI, Real World Solutions), Tech Client Partner and EMEA Commercial Technology Sales
• Endeavors to increase the probability of commercial success of Sales and BD teams, leveraging their knowledge of client’s strategic priorities and current business performance to facilitate and tailor commercial portfolio offers
• Plays a leadership and shaping role in account planning for the commercial portfolio, in close collaboration with Service Line leads, the Client Business Partner and Global Account Director
• Stays up to date on IQVIA’s commercial portfolio offerings and broader developments in IQVIA’s overall set of offerings (Connected Intelligence)
• Actively develops the relationships and connections across the international account community, sharing intelligence, client feedback, best practice and success stories
• In partnership with the Client Services Lead ensures IQVIA sales and BD teams have working understanding of MSAs, commercial terms and IQVIA’s vendor status
• Shaping client’s perception of IQVIA
• Identifies opportunities to engage with Client teams to bring relevant marketing and Thought Leadership materials
• Manages the annual Strategic Management Review conference
• Identifies, or creates opportunities to introduce relevant IQVIANs or teams who are working in areas of high interest for the client, as part of ‘peer to peer’ engagement (i.e. beyond IQVIA capability presentations, or specific pitches / RFPs)
• Bringing innovation to Client
• Builds on their knowledge of client priorities and in close partnership with the Client Partner and Global Account Director identifies strategic discussions and major opportunities for IQVIA
• Actively engages in the Sales and Account Management community, bringing in relevant ideas and success stories from other major accounts

Our Ideal Candidate

• 10+ years of experience in Life Sciences Consulting or with a provider serving the life sciences industry.
• Experience leading commercial, strategy, transformation, project management, or account growth engagements for pharma clients
• Strong business development, sales and client-facing responsibilities
• Demonstrated ability to identify opportunities and grow accounts
• Comfortable influencing senior client stakeholders and procurement teams
• Experience operating in matrixed consulting organizations
• Able to create executive presentations and proposals independently
• Deep understanding of pharma commercial models through consulting exposure, not necessarily through direct pharma employment

Why Join?

You can drive your career at IQVIA and choose the path that best defines your development and success. With exposure across diverse geographies, capabilities, and vast therapeutic and information and technology areas, you can seek opportunities to change and grow without boundaries. We know that meaningful results require not only the right approach but also the right people. Regardless of your role, we invite you to reimagine healthcare with us. You will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve human health outcomes. It's an exciting time to join and reimagine what's possible in healthcare. Moving healthcare forward. Together. IQVIA is a strong advocate of diversity and inclusion in the workplace. We believe that a work environment that embraces diversity will give us a competitive advantage in the global marketplace and enhance our success. We believe that an inclusive and respectful workplace culture fosters a sense of belonging among our employees, builds a stronger team, and allows individual employees the opportunity to maximize their personal potential.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide. To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.