Global CX Strategy & Accounts Lead

AIT Worldwide Logistics, Inc.; Amsterdam; On-site; EUR 90,000 - 130,000; Full time

Job summary

AIT Worldwide Logistics, Inc. is seeking a Global Customer Experience Manager II to lead complex global accounts and drive supply chain excellence. You will partner with Operations, Sales, and Analytics to ensure seamless execution, cost optimization, and long-term partnerships.

You will develop SOPs, analyze KPIs, and present Monthly/Quarterly Business Reviews using Power BI, while coordinating with IT/EDI and pricing teams to align proposals with capability and strategy.

Qualifications

• 5-7 years in freight forwarding operations, account management, or supply chain preferred.
• Advanced understanding of air and ocean, imports and exports is required.
• Intermediate Excel and proficiency with Power BI and MS Office software.
• Ability to present data clearly to internal and external clients.
• Global role requires flexibility for international time zones.

Responsibilities

• Lead for complex global key accounts, aligning customer requirements with governance and strategy.
• Develop customer-specific SOPs with Operations, Sales, and Analytics teams.
• Analyze KPIs and risks, create customized metrics, and report to stakeholders.
• Prepare Monthly and Quarterly Business Reviews with actionable insights.
• Manage account budgets, pricing requests, and bid activity with cross-functional teams.
• Coordinate with EDI/IT to support system integrations and data validation.
• Collaborate cross-functionally to resolve issues and sustain service levels.
• Create and manage custom CargoWise reports to streamline data retrieval.
• Execute all Dangerous Goods shipments in compliance with regulations.

Skills

Air & ocean freight knowledge

Analytical & communication skills

Excel & Power BI proficiency

EDI standards knowledge

Education

CargoWise & AS/400 certification or working knowledge

Six Sigma or Green Belt certification

Tools

CargoWise

Power BI

AS/400

Job description

AIT Worldwide Logistics, Inc. is seeking a Global Customer Experience Manager II to lead complex global accounts and drive supply chain excellence. You will partner with Operations, Sales, and Analytics to ensure seamless execution, cost optimization, and long-term partnerships.

You will develop SOPs, analyze KPIs, and present Monthly/Quarterly Business Reviews using Power BI, while coordinating with IT/EDI and pricing teams to align proposals with capability and strategy.