Global CX Leader: Drive Strategy & Service Excellence

Ait-Worldwide-Logistics; Amsterdam; On-site; EUR 60,000 - 75,000; Full time

Benefits offered by this job

27.5 holiday days

Pension plan

Learning opportunities

Well-being programs

Volunteer hours

Job summary

AIT Worldwide Logistics is seeking a Global Customer Experience Manager I to oversee and grow strategic global accounts, ensuring exceptional service, cost optimization, and strong partnerships. You will work with cross-functional teams to align operations and customer expectations.

The role emphasizes analytical thinking, data presentation, and proactive problem solving across regions; occasional after-hours work may be necessary to support international time zones.

Qualifications

• 0–3 years relevant experience in freight forwarding operations or account management; with 1 year in customer-facing roles.
• Working understanding of air and ocean, imports and exports (extensive work in one or more).
• Ability to source, format and present data to clients; may require conference room or virtual presentations.
• Role supports global customer base; occasional work outside standard hours for time zones.
• Strong analytical abilities, exceptional communication, and strategic thinking about business challenges.
• EDI standards and protocols knowledge; certifications preferred: CargoWise, AS/400, Six Sigma.

Responsibilities

• Coordinate daily management of assigned key accounts, support KPI reporting and routine communications.
• Ensure SOPs and service commitments are understood by operations; communicate updates and handoffs.
• Deliver focused solutions by coordinating with internal departments and clients.
• Analyze account data to identify trends; provide insights for MBR/QBR and forecasting.
• Support pricing workflows and bid activity with Pricing and Procurement teams.
• Assist global sales and branches with operational context and issue resolution.
• Support process improvement initiatives to enhance service and efficiency.
• Identify EDI or data visibility issues and escalate as needed.

Skills

Analytical skills

Communication

EDI knowledge

Six Sigma

CargoWise

AS/400

Tools

CargoWise

AS/400

Job description

AIT Worldwide Logistics is seeking a Global Customer Experience Manager I to oversee and grow strategic global accounts, ensuring exceptional service, cost optimization, and strong partnerships. You will work with cross-functional teams to align operations and customer expectations.

The role emphasizes analytical thinking, data presentation, and proactive problem solving across regions; occasional after-hours work may be necessary to support international time zones.