Global Customer Experience Lead – Strategic Accounts

AIT Worldwide Logistics; Amsterdam; Vor Ort; EUR 90.000 - 130.000; Vollzeit

Benefits dieser Stelle

Holiday days

Pension plan

Learning resources

Employee support

Volunteer hours

Deel discounts

Zusammenfassung

AIT Worldwide Logistics is seeking a Global Customer Experience Manager II to lead and grow strategic global accounts by delivering supply chain excellence and continuous improvement. You will partner with Operations, Sales, Analytics to ensure seamless execution and long-term partnerships.

Responsibilities include leading complex global key accounts, developing SOPs, analyzing KPIs, delivering MBRs/QBRs with Power BI, managing budgets and pricing, and coordinating cross-functional teams to

Qualifikationen

• 5-7 years in freight forwarding or supply chain roles
• 3-5 years in customer-facing role
• Advanced Excel, data extraction and analysis; proficient in PowerBI and MS Office
• Working knowledge of EDI standards and protocols
• Ability to present data clearly to internal and external clients
• Strong analytical thinking and strategic communication skills

Aufgaben

• Provide leadership for complex global key accounts; act as senior escalation point
• Develop and maintain customer-specific SOPs with Operations, Sales, and Analytics
• Analyze KPIs, trends, and risks; create customized metrics and forecasting
• Deliver Monthly and Quarterly Business Reviews using Power BI dashboards
• Oversee budgets, pricing requests, bid activity, and AR-related considerations
• Coordinate with EDI/IT teams for system integrations and data validation
• Collaborate cross-functionally to manage escalations and corrective actions
• Create and manage custom reports in CargoWise to streamline reporting
• Execute all Dangerous Goods shipments in compliance with laws and regulations

Kenntnisse

Account management

Freight forwarding

Supply chain

Analytical skills

Power BI

EDI standards

Data presentation

Tools

Power BI

CargoWise

AS/400

Jobbeschreibung

AIT Worldwide Logistics is seeking a Global Customer Experience Manager II to lead and grow strategic global accounts by delivering supply chain excellence and continuous improvement. You will partner with Operations, Sales, Analytics to ensure seamless execution and long-term partnerships.

Responsibilities include leading complex global key accounts, developing SOPs, analyzing KPIs, delivering MBRs/QBRs with Power BI, managing budgets and pricing, and coordinating cross-functional teams to