Global Customer Experience & Logistics Coordinator

Henkel; Stadskanaal; On-site; EUR 42,000 - 56,000; Full time

Benefits offered by this job

Annual bonus

13th-month salary

Pension scheme

Professional development

International exposure

Job summary

Henkel is seeking a Customer Excellence Coordinator for its Stadskanaal site to act as the vital link between customers, sales, production, logistics and finance, ensuring outstanding order-to-delivery experiences. The role focuses on expediting orders, handling export documents, organizing transport, and driving continuous improvement in customer service and operational excellence.

You will engage with an international customer base and collaborate across functions to deliver accurate order

Qualifications

• Bachelor's degree or equivalent in Business Administration, Commercial Economics, Supply Chain, or related field.
• Minimum 3 years of experience in customer service, sales support, or order management.
• Experience in international manufacturing, industrial, or export-oriented environments is preferred.
• Excellent communication skills in Dutch and English, written and spoken.
• Strong organizational skills with multi-priority management and attention to detail.
• Proficiency in Microsoft Office; ERP experience is a plus.

Responsibilities

• Coordinate orders, quotations, and related administrative activities.
• Enter and maintain sales orders in SAP/ERP systems and ensure accurate documentation.
• Organize domestic and international transportation and monitor shipments.
• Prepare invoices and support customer billing and export documentation.
• Collaborate with Finance on debtor management and payment follow-up.
• Support customer training events and maintain communication with applicators.

Job description

Henkel is seeking a Customer Excellence Coordinator for its Stadskanaal site to act as the vital link between customers, sales, production, logistics and finance, ensuring outstanding order-to-delivery experiences. The role focuses on expediting orders, handling export documents, organizing transport, and driving continuous improvement in customer service and operational excellence.

You will engage with an international customer base and collaborate across functions to deliver accurate order