Fulfilment Site Lead (Open Application)

Picnic Technologies; Zwolle; Hybrid; EUR 75,000 - 110,000; Full time

Benefits offered by this job

Vacation days

Car lease

Breakfast/lunch/dinner at FC locations

Doenpensioen pension

Laptop & smartphone

Scale-up atmosphere

International environment

Learning & leadership trainings

Job summary

Picnic Technologies is seeking an FC Lead to drive high-performance, customer-first culture across multiple Dutch sites. You will own site performance across safety, quality, and cost, coaching leaders and building capability to exceed customer expectations.

You will oversee HR interactions, develop operations teams, and deliver sustainable results while partnering with the FC People Partner. Location-flexible with sites across the Netherlands, including Zwolle.

Qualifications

• Bachelor’s or Master’s degree in relevant field.
• 6+ years operations experience, including large multi-shift teams.
• Familiar with fast-paced environment.
• Proven ability to lead, coach, and build high-performing teams.
• Experience driving Lean and continuous improvement initiatives.
• Proven ability to deliver results through KPIs and operational standards.
• Strong problem-solving and decision-making skills, managing critical incidents.
• Fluent in English and Dutch.

Responsibilities

• Lead the site performance on safety, quality, and KPIs weekly, period, and annually.
• Build a high-performance culture where teams are supported, motivated, and accountable.
• Develop leaders among Operations Managers and Supervisors.
• Drive metrics including retention, perfect deliveries, delivery capacity, UPH, cost.
• Manage critical incidents, escalations, and planning continuity.
• Lead HR and external affairs as the primary contact for the FC People Partner.

Skills

Lean

Leadership

Operations management

KPI delivery

Problem solving

English & Dutch

Education

Bachelor’s or Master’s degree

Job description

As FC Lead, your mission is to build a high-performance, customer-first culture by enabling your team and creating a great place to work. You own site performance across safety, quality, and cost, with an driving excellence through 6S standards and Lean programs. By prioritizing leadership coaching and internal team development you deliver sustainable, reliable results that consistently exceed customer expectations.

We operate across the Netherlands with sites in Utrecht, Eindhoven, Rotterdam, Heerenveen, Zwolle, Nijmegen, and Geldermalsen. We are always looking for top talent to strengthen our operations team.

Tricks of the trade

• Lead the site: Take responsibility for site performance on a weekly, period, and annual basis, meeting safety, quality, and operational KPIs.
• Build people culture: Create a high-performance environment where teams are supported, motivated, and accountable.
• Develop leaders: Guide and coach Operations Managers and Supervisors to strengthen leadership quality across the site.
• Drive key metrics: Deliver results on retention, perfect deliveries, delivery capacity, UPH, cost, and operational standards.
• Manage incidents and planning: Handle critical incidents, manage escalations, and ensure smooth operational planning and continuity.
• Lead HR and external affairs: Primary contact for the FC People Partner with direct accountability for complex HR cases; work with external stakeholders and authorities as required.

What you'll bring

• Bachelor’s or Master’s degree in relevant field
• 6+ years operations experience, including large multi-shift teams
• Familiar with fast-paced environment
• Proven ability to lead, coach, and build high-performing teams
• Experience driving Lean and continuous improvement initiatives
• Proven ability to deliver results through KPIs and operational standards
• Strong problem-solving and decision-making skills, managing critical incidents
• Fluent in English and Dutch

Location Flexible: We have sites throughout the Netherlands in the following locations; Utrecht, Eindhoven, Rotterdam, Heerenveen, Zwolle, Nijmegen, and Geldermalsen. During your application we will consider together which site makes most sense for you to begin your journey at Picnic. We are a fast-paced, growing company and due to this we require location flexibility from our Operations team.

Picnic perks

• 25 vacation days per year to recharge your batteries
• The option to lease a car
• You’ll get freshly prepared, healthy breakfast, lunches (and dinner at the FC) as well as delicious snacks and drinks available at all Picnic locations
• A flexible company pension plan called “Doenpensioen” at a.s.r.
• Picnic laptop and smartphone
• An awesome scale-up atmosphere with the freedom to drive your own projects and the opportunity to have an impact!
• The chance to work in an international environment with motivated team members & legendary company events
• Many internal learning and development possibilities as well as professional soft skill & leadership trainings at a specialized external party

A bit about us

When you join Picnic, you’re joining the shopping revolution, delivering groceries to millions of people across Europe, and we’re growing fast. Think super fresh products and personal service but in a modern, sustainable way. The people in Supply Chain make it all work - from designing strategies and implementing improvements to ensuring smooth and safe daily operations. 18000 colleagues, hundreds of thousands of daily orders, and millions of loyal Picnic fans, ready to join the ride?

Recruitment Process

1. CV screening
2. Online test
3. Phone screening
4. Interviews
5. Assessment day
6. Closing interview
7. Offer

Commitment to equal opportunities

Picnic is an equal opportunity employer—this means that all decisions regarding applications will be based on qualifications and merit. Applicants will be regarded independently of age, gender identity or expression, sexual orientation, ethnicity, skin color, civil status, religious beliefs, physical or mental disability, or any other factors protected by law.
At Picnic, we celebrate and value our differences and are committed to building a safe and inclusive working environment where everyone can be themselves.

Our Mentality

At Picnic, we build from scratch with an owner’s mindset. We dive into the unknown, taking end-to-end responsibility for every outcome, going the extra mile to tackle complex challenges. We turn insights into action, working as a team to get things done. We move fast, never compromising on quality or long-term impact. With grit and commitment we build what has never been built before!