Front Office Host

The Social Hub (B Corp™); Rotterdam; Hybrid; EUR 23,436 - 32,364; Full time

Benefits offered by this job

Discounts across Europe

B Corp certified company

Growth opportunities

Job summary

The Social Hub in Rotterdam is seeking a Front Office Host to greet guests, manage check-ins and payments, and create a vibrant lobby experience. You will guide guests with local tips, help connect them to events and experiences, and upsell services to enhance stays.

We value 1–3 years in hospitality, a warm, energetic attitude, and the ability to multitask smoothly across desks, kiosks, and digital tools. Fluency in English and Dutch is essential for this role.

Qualifications

• 1–3 years of hospitality or guest-facing experience.
• Energetic, welcoming vibe.
• Ability to switch between tasks while keeping a smile.
• Proactive mindset and turning moments into memorable experiences.
• Comfort with PMS, kiosks, and guest messaging apps.
• Fluency in English and Dutch.
• Team player during busy peaks.

Responsibilities

• Welcome guests with warmth and set a welcoming atmosphere.
• Assist with check-ins, payments and kiosk navigation.
• Keep the lobby tidy and buzzing with energy.
• Offer local recommendations and connect guests to events.
• Handle bookings for activities and experiences.
• Share guest insights to improve stays.
• Collaborate with Housekeeping, F&B and Maintenance.
• Promote outlets and upsell opportunities.

Skills

Hospitality

Customer service

Teamwork

Multitasking

Proactive

Communication

Tools

PMS

Kiosks

Guest messaging apps

Job description

Your Mission, Should You Choose to Accept It

As a Front Office Host, you’re the first smile guests see and the person they remember long after they leave. You set the vibe the moment they walk in, turning arrivals into warm welcomes and check-ins into real conversations. You move effortlessly between the desk and the lobby, creating a space that feels energetic, friendly and easy to navigate. You share the best local tips, spark connections between guests and add those small touches that make a stay feel special.

Your presence shapes the heartbeat of the hotel, and your energy lifts the whole team.

In Case You Don’t Know Who We Are

Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France, Spain, Portugal, and the UK, with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global.

What You’ll Do

• Welcome guests with genuine warmth and set a great atmosphere from the start
• Assist with check-ins, payments and kiosk navigation
• Keep the lobby tidy, inviting and buzzing with the right energy
• Offer local recommendations and connect guests to events, restaurants and experiences
• Jump in with bookings for activities, restaurants and everything in between
• Share guest insights and feedback with the team to improve every stay
• Work closely with Housekeeping, F&B and Maintenance to keep things running smoothly
• Represent TSH by promoting our outlets and spotting upsell opportunities

What You’ll Have

• You have 1-3 years of experience in hospitality or a similar guest-facing role
• You bring an energetic, welcoming vibe that makes people feel at home
• You’re great at switching between tasks without losing your smile
• You have a proactive mindset and love turning small moments into memorable ones
• You’re comfortable with digital tools like PMS, kiosks or guest messaging apps
• You communicate clearly in English and Dutch
• You’re a team player who stays cool and confident during busy peaks

What We Offer

• The opportunity to work at a dynamic, multi-national company. Not just another hotel - we’re a game changing innovator, challenging every convention and defining the future
• The opportunity to work for a Certified B Corp® company that balances profit with positive impact, collaborating with organizations likeMovement on the Groundand theTSH Talent Foundationto create meaningful change
• The chance to learn and grow in your role with the potential for future growth
• Awesome discounts in all our properties in Europe and not just for you, but also for your friends and family!
• A wonderful workplace to call home, full of events, fun colleagues and all the other amazing salary/benefits stuff

Who you are, is how we want you to be.To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves.Here, everyone belongs, and we welcome people no matter theirnationality, gender, age, sexual orientation, religionorculture.Your authenticitykeeps ourteam diverse.Come as you are.