Front Desk - Senior Registration Associate – Amsterdam

IHA; Amsterdam; On-site; EUR 21,000 - 28,000; Full time

Job summary

IHA is seeking a Front Desk - Senior Registration Associate for its Outpatient Cardiology Office in Amsterdam, NY. This full-time role supports scheduling, registration, and patient check-in/out, ensuring accurate data entry and efficient daily operations.

The ideal candidate will demonstrate strong leadership, experience in medical offices, and proficiency with MS Office, handling multiple tasks with a patient-first approach while maintaining HIPAA compliance.

Qualifications

• Strong leadership skills required.
• Associate's degree preferred; High School Diploma/Equivalent required.
• Proficiency with Microsoft Office and other computer applications.
• Experience delivering successful customer service.
• Experience handling multiple priorities in a deadline-driven environment.
• Managing difficult customers respectfully and without confrontation.
• Previous medical office experience preferred.
• Ability to lift 25 lbs.

Responsibilities

• Schedule and register patients; check-in and check-out; end of day processes.
• Distribute work to meet daily schedules; monitor staffing needs.
• Mentor and role model for colleagues; supervise team as needed.
• Schedule patient appointments to maximize access; handle incoming calls.
• Register patients and obtain consent and demographic data.
• Collect co-pays; document receipts and payments.
• Communicate with patients and clinical staff; ensure smooth flow of visits.
• Arrange referrals and pre-authorizations for tests as assigned.
• Accurately pass charges per office policy and process information into EMR.
• Maintain patient confidentiality and HIPAA compliance.
• Cross-cover other areas as needed.

Skills

Leadership

MS Office

Customer service

Multi-tasking

Medical office

Education

Associate degree preferred

High School Diploma

Tools

Microsoft Office

Job description

Front Desk - Senior Registration Associate – Outpatient Cardiology Office - Amsterdam, NY - FT

Job Duties

Perform and coordinate front-end functions to ensure achievement of established revenue cycle metrics, consistent with excellence standards and practice workflows:

• Scheduling and registration
• Check-in
• Check-out
• End of day processes
• General duties including but not limited to:
• Scanning

Employment Type

Full time

Shift

Day Shift

Responsibilities

• Ensure distribution of work throughout the team is sufficient to meet daily schedules
• Display leadership qualities
• Manages daily staffing needs in coordination with office and float pool managers
• Serve as a mentor and role model to all colleagues
• Schedules patient appointments to maximize patient access.
• Handles all incoming calls and directs appropriately.
• Registers patient, obtains necessary consent forms and patient demographic data.
• Collects co-pay at check-in/or check-out when applicable. Documents monies collected and generate patient receipts.
• Acts as liaison between patients and clinical staff; monitors for delays and informs patient.
• Schedules all follow-up appointments at check-out, including ancillary and/or diagnostic tests.
• Obtains pre-authorizations for diagnostic testing for specialist office visits as assigned.
• Obtains referrals for specialist office visits.
• Consistently and accurately passes charges in accordance with office policies and procedures.
• Information Processing: Understands and performs parsing process on a daily basis to electronically file information into the Electronic Medical Record. Parses accurately in compliance with expected standards.
• Maintains patient confidentiality and adheres to HIPAA regulations.
• Works cooperatively with all team members to ensure quality patient care at all times.
• Communicates respectfully and effectively with providers, clinical staff, colleagues, managers and others.
• Cross covers other areas needed

What You Will Need

• Strong leadership skills required
• Associate’s degree preferred, High School Diploma/Equivalent Required
• Demonstrated proficiency with Microsoft Office product and other computer applications
• Demonstrated experience with delivering successful customer service
• Demonstrated experience with handling multiple priorities in a deadline driven environment.
• Managing difficult customers respectfully and without confrontation
• Previous medical office experience preferred
• Ability to lift 25 lbs.

Pay Range

$18.50 - $23.90
Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.