Front Desk - Senior Registration Associate – Amsterdam

Trinity Health; Amsterdam; On-site; EUR 22,000 - 28,000; Full time

Job summary

Trinity Health is seeking a Front Desk - Senior Registration Associate for the Outpatient Cardiology Office in Amsterdam, NY. This full-time day-shift role involves scheduling, registration, check-in/check-out, and end-of-day duties, ensuring accurate data entry and HIPAA compliance.

Responsibilities include staffing coordination, mentoring colleagues, handling calls, and scheduling follow-up appointments and tests to optimize patient access.

Qualifications

• Leadership skills required.
• Demonstrated experience delivering successful customer service.
• Ability to handle multiple priorities in a deadline driven environment.
• Previous medical office experience preferred.
• Demonstrated proficiency with Microsoft Office and computer applications.

Responsibilities

• Schedule and register patients to maximize access.
• Check-in and check-out; collect co-pays when applicable.
• Handle daily duties including end of day processes and scanning.
• Mentor and lead team members; ensure adequate staffing.
• Communicate with providers and staff to maintain care quality.

Skills

Leadership

Customer service

Multitasking

Communication

Microsoft Office

Education

Associate's degree

High School Diploma/Equivalent

Tools

Microsoft Office

Job description

Front Desk - Senior Registration Associate – Outpatient Cardiology Office - Amsterdam, NY - FT

Employment Type

Full time

Shift

Day Shift

Job Duties

• Scheduling and registration
• Check-in
• Check-out
• End of day processes
• General duties including but not limited to: Scanning

Responsibilities

• Ensure distribution of work throughout the team is sufficient to meet daily schedules
• Display leadership qualities
• Manages daily staffing needs in coordination with office and float pool managers
• Serve as a mentor and role model to all colleagues
• Schedules patient appointments to maximize patient access.
• Handles all incoming calls and directs appropriately.
• Registers patient, obtains necessary consent forms and patient demographic data.
• Collects co-pay at check-in/or check-out when applicable. Documents monies collected and generate patient receipts.
• Acts as liaison between patients and clinical staff; monitors for delays and informs patient.
• Schedules all follow-up appointments at check-out, including ancillary and/or diagnostic tests.
• Obtains pre-authorizations for diagnostic testing for specialist office visits as assigned.
• Obtains referrals for specialist office visits.
• Consistently and accurately passes charges in accordance with office policies and procedures.
• Information Processing: Understands and performs parsing process on a daily basis to electronically file information into the Electronic Medical Record. Parses accurately in compliance with expected standards.
• Maintains patient confidentiality and adheres to HIPAA regulations.
• Works cooperatively with all team members to ensure quality patient care at all times.
• Communicates respectfully and effectively with providers, clinical staff, colleagues, managers and others.
• Cross covers other areas needed

What You Will Need

• Strong leadership skills required
• Associate's degree preferred, High School Diploma/Equivalent Required
• Demonstrated proficiency with Microsoft Office product and other computer applications
• Demonstrated experience with delivering successful customer service
• Demonstrated experience with handling multiple priorities in a deadline driven environment.
• Managing difficult customers respectfully and without confrontation
• Previous medical office experience preferred
• Ability to lift 25 lbs.

Pay Range

$18.50 - $23.90

Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.