Customer Support Specialist - International Markets

Insify; Amsterdam; Hybrid; EUR 35,000 - 45,000; Full time

Benefits offered by this job

Competitive salary

Vacation days

Hybrid work

Travel reimbursement

Alleo allowance

Company MacBook

Team culture

Career growth

Job summary

Insify, based in Amsterdam, is hiring a Customer Support Specialist for a new European market. You’ll be the first point of contact for entrepreneurs, guiding them through onboarding and insurance policies with clarity and care.

You’ll respond to questions via phone, email, and chat, help customers get insured within two minutes, and feed back patterns to the team to improve the product for that market. This is a hybrid role with growth opportunities.

Qualifications

• Fluent English, written and spoken.
• Organized and able to switch between tasks without missing deadlines.
• Customer-first mindset and willingness to help even when not straightforward.
• Entrepreneurial by nature, thrives in a scale-up with evolving processes.
• Willing to obtain a relevant certification; company supports and guides you.

Responsibilities

• Answer questions via phone, email, and chat, explaining complex policies clearly.
• Guide new customers through onboarding so they’re insured within 2 minutes.
• Spot patterns and flag common questions to help improve the product for that market.
• Maintain up-to-date customer data, process policy changes, and track deadlines.

Skills

Fluent English

Organized

Customer-first mindset

Entrepreneurial

Certification willingness

Job description

About Us

Europe is changing. More and more people are choosing freedom — as freelancers, self-employed workers, or entrepreneurs. They decide when, how, and with whom they work. But that freedom comes with a downside: uncertainty.

At Insify, we believe entrepreneurs shouldn't have to worry about insurance. That's why we're building something the insurance world desperately needs: transparent, fair, and fully digital insurance, designed specifically for people who work for themselves. No complicated paperwork, no hassle. Sorted today, covered tomorrow.

We now insure thousands of customers across Europe — and we're just getting started.

The Operations Team

We are the face of Insify. With every call, every email, and every conversation, we build trust. We make sure customers feel heard, supported, and well taken care of — even when things get complicated. Speed and quality go hand in hand, and we continuously improve based on what we learn. With a growing team and expansion into multiple European countries, you play a direct role in something that makes a real impact.

Your Role

As one of our first Customer Support Specialists for a new European market, you won't just be supporting customers— you'll be a founding voice of that market at Insify. That means helping us build and shape the experience from the ground up, while being the first point of contact for entrepreneurs at some of the most important moments in their business.

What You'll Do

• Customer contact. You answer questions via phone, email, and chat. You explain complex insurance policies in a way customers actually understand
• Onboarding. You guide new customers through the process so they're insured within 2 minutes — smooth, accurate, and personal
• Spot patterns. Noticing the same question coming up from customers? You flag it, work with the team, and help us improve the product for that market
• Administration. You keep customer data up to date, process policy changes, and never lose track of deadlines

What You Bring

• Fluent in English — written and spoken. Additional European languages are a big plus (we'd love to hear which ones you speak in your application)
• You're organised, switch easily between tasks, and never miss a deadline
• You have a genuine customer-first mindset — you enjoy helping people, even when it's not straightforward
• Entrepreneurial by nature — you thrive in a scale-up where not everything is figured out yet, and that excites rather than frustrates you
• Willing to obtain a relevant certification as part of your professional development. We pay for it and guide you through it

What We Offer

• Competitive salary — between €35,000 and €45,000 (including holiday allowance) and 6% pension contribution
• 25 vacation days — plus an extra day off on Christmas Eve if it falls on a working day
• Hybrid working — two days working from home once you're fully onboarded
• Travel reimbursement — we help with your commute
• €50 net per month via Alleo — save it up and spend it however you like, from gym membership to UberEats
• Company MacBook — so you can always work quickly and efficiently
• Real team culture — monthly drinks, quarterly outings, lunch & learns, and more
• Room to grow — at Insify, you grow with the company. For the right person, this is much more than just another job