Fleet IT Support Manager

Rivertech Group; Arnhem; Hybrid; EUR 90,000 - 120,000; Full time

Job summary

Rivertech Group seeks a Fleet IT Manager to oversee the technology infrastructure linking shore offices with river cruise vessels across Europe. The role focuses on onboard IT, first-line support, and collaboration with the Technical Team Lead Portside, IT Application & System Manager, and onboard providers.

You will cover back-up duties for the IT Application & System Manager and ensure continuity across Cyprus, Switzerland and the Netherlands.

Qualifications

• MBO Level 4 in IT or equivalent.
• Fluent in English; other languages a plus.
• Broad IT experience across office and vessel environments; maritime sector advantageous.
• Willingness to attend industry fairs and events.

Responsibilities

• Be the first point of contact for IT on board the fleet, delivering remote and on-site support.
• Ensure onboard network connectivity and secure communications between vessels and shore.
• Maintain vessel management software and onboard applications used by crew.
• Install, configure, and troubleshoot onboard hardware across the fleet.
• Coordinate with captains and crew to resolve IT incidents quickly.
• Monitor onboard systems, document configurations, and log incidents.

Skills

IT governance

Network administration

First-line support

Microsoft 365

Azure

Security

Education

MBO Level 4

Maritime IT knowledge

English proficiency

Tools

FreshService

Mastex

SharePoint

Dynamics 365

Office 365

Azure

Job description

Position: Fleet IT Manager
Location: Arnhem, Netherlands
Operational Manager: Technical Team Lead Portside
Reporting Line: Chief Financial Officer (CFO)
Strategic Direction: Chief Executive Officer (CEO)
Close Cooperation: IT Application & System Manager; Rivertech Group entities CY, NL, CH

Role Description

The Fleet IT Manager is responsible for the technology infrastructure connecting Rivertech Group’s shore-based offices to its river cruise vessels operating on European waterways. Core areas of responsibility include vessel management software, and hardware maintenance, ensuring seamless and reliable ship-to-shore communication.

The primary focus of this role is IT on board and first-line support for the fleet. Working closely with the Technical Team Lead Portside and onboard IT service provider and in direct cooperation with the IT Application & System Manager, the Fleet IT Manager is the main contact for vessel IT matters across the group.
A second key element of the role is serving as holiday cover and operational back-up for the IT Application & System Manager. This requires familiarity with the back-office IT environment of the Rivertech Group entities in Cyprus (CY), Switzerland (CH), and the Netherlands (NL), and the ability to maintain continuity
during absence periods.

Key Responsibilities

Onboard IT & First Line of Support – Primary Focus

• Act as the first point of contact for all IT-related issues on board the river cruise fleet, providing timely support both remotely and during vessel visits.
• Align with It partners to maintain onboard network connectivity and communication infrastructure, ensuring stable and secure connections between vessels and shore.
• Support, maintain, and where necessary configure vessel management software and other onboard applications used by crew and operations.
• Install, configure, and troubleshoot onboard hardware (workstations and software) across the fleet.
• Coordinate with captains and crew to resolve IT incidents efficiently and with minimal disruption to vessel operations.
• Monitor the health of onboard systems, carry out routine checks, and maintain up-to-date configuration documentation and incident logs.
• Plan hardware replacements and software updates in line with operational schedules such as layups and port turnarounds.

Cybersecurity

• Carry out periodic security checks and report findings to the Technical Team Lead Portside.

Holiday Cover & Back-Up – IT Application & System Manager

• Serve as the designated holiday cover and operational back-up for the IT Application & System Manager (Rivertech Group CY, CH, NL).
• Maintain continuity of back-office IT operations across the Rivertech Group entities in Cyprus, Switzerland, and the Netherlands during cover periods.
• Handle day-to-day application and systems support tasks as required and liaise with group colleagues and vendors in the absence of the IT Application & System Manager.
• Maintain sufficient working knowledge of group back-office systems to respond effectively when covering this role.

Software & Licence Management

• Install and maintain business-critical software applications.
• Track software licences and ensure compliance with licensing agreements.
• Liaise with software vendors and service providers.

Security & Access Management

• Create and manage user accounts and permissions.
• Implement and maintain IT security policies (MFA, password protocols, access control).
• Identify, assess, and report potential security risks.
• Ensure compliance with data protection regulations (e.g. GDPR)

Future-Oriented Fleet & Infrastructure

• Keep onboard and office IT infrastructure future-ready – continuously assess and evolve systems.
• Monitor market developments relevant to river cruising: data bundles, connectivity, privacy, compliance, and emerging technologies.
• Attend industry fairs, trade events, and technology conferences to stay ahead of developments.
• Translate market insights into concrete proposals for fleet-wide implementation.
• Build and maintain a network of IT vendors, innovators, and industry peers in the river cruise sector.
• Advise management on strategic IT investments and the long-term technology roadmap for the fleet.
• Identify opportunities to improve guest and crew experience through technology.

Education & Background

• MBO Level 4 (Secondary Vocational Education) or equivalent.
• Fluent in English, both written and verbal, other languages a plus
• Broad IT experience across office and operational (vessel) environments; background in the river cruise or maritime industry is a strong advantage.
• Willingness to attend industry fairs and events and bring back actionable insights.

Technical Requirements

• IT and network administration, with a focus on Microsoft technologies: Office 365, MS Dynamics, Business Central, Exchange, SharePoint, Teams, and Azure.
• First-line support and troubleshooting across IT services and platforms (systems in use: Microsoft, FreshService, Mastex, SharePoint, WordPress).
• Knowledge of threat protection protocols and internet security.
• Experience with device installations: telephone, tablet, laptop, and desktop.
• Ability to set up and scale a helpdesk – including workflows, ticketing processes, and documentation.
• Pro-active problem solver with a solution-focused approach.
• Cooperative and hands-on mentality.
• Accurate and precise with strong attention to detail.
• Flexible team player.
• Stress resistant, able to prioritise and perform in a fast-paced environment.
• Strong communication skills and a service-oriented mindset.
• Forward-thinking and innovation driven.
• Affinity with the maritime and river cruise industry.

Working Conditions

Work Environment: Office-based, Arnhem — normal office hours
Team: Small team, fast-paced and collaborative
Travel: Occasional travel required; willingness to visit vessels and attend
industry/IT events