Fix smart tech by day, party in Athens by night - Dutch Customer Service

Next Job Abroad; Den Haag; On-site; EUR 21,000 - 30,000; Full time

Benefits offered by this job

Relocation package

Competitive local salary

Structured training

Career growth opportunities

Lifestyle benefits

Job summary

Next Job Abroad is seeking Dutch-speaking Customer & Technical Advisors to support Miele in Greece. You will be part of a dynamic, relocation‑ready team delivering frontline care and remote diagnostics, helping customers set up premium appliances and guiding them through fixes from your desk.

The role blends customer care with technical support, offering training, growth prospects, and a generous relocation package to start a Mediterranean chapter with Miele’s premium products.

Qualifications

• Native or fluent Dutch (C1) plus solid English (B2) for training and team comms.
• Good general PC skills and ability to navigate multiple tools.
• High energy, empathy, and resilience during high‑volume periods.
• Valid EU passport or work eligibility to live and work in Greece.

Responsibilities

• Handle incoming calls, chats, and emails from customers about premium appliances.
• Walk customers through basic troubleshooting and locate spare parts or serial numbers.
• Coordinate with field engineers to send a technician on-site when needed.
• Cross-train across customer care and technical support within the first month.

Skills

Dutch (C1)

English (B2)

Customer service

Troubleshooting

Tools

CRM software

Job description

Ever catch yourself staring out the window on a rainy Tuesday thinking, “There’s got to be more to life than this”? There is—and it involves 300+ days of Mediterranean sun, world-class beach days, insane street food, and a booming international squad waiting for you in Greece!

We are Next Job Abroad, and we’re looking for fluent Dutch speakers to step into a Customer & Technical Advisor role supporting Miele—the world’s most prestigious brand for high-end, smart domestic appliances.

Whether you want to vibe in the ancient, energetic heart of Athens this is your sign to pack your bags!

What’s the Daily Vibe? (The Job Breakdown)

You won’t just be reading scripts—you’ll be a digital problem-solver helping customers across Europe run their smart homes smoothly.

The support is split into two super dynamic tracks:

1. Frontline Customer Care & Technical Support

• Be the Hero: Handle incoming calls, chats, and emails from customers who need a hand with their premium gear—from setting up a high-tech washing machine to programming a smart steam oven.
• Play Tech Detective: Walk customers through basic troubleshooting, help them track down rare spare parts, or locate hidden serial numbers.
• Coordinate the Pros: When a problem needs a physical fix, you’ll coordinate directly with field engineers to send a technician on-site.
• Level Up Fast: You’ll get cross‑skilled across both customer care and technical support within your first month, keeping your days varied and engaging!

2. Miele Assistance — The Premium Tech Tier

• Video Call Diagnostics: Use cutting‑edge remote software and live video assistance to diagnose complex appliance glitches right from your desk.
• Interactive Fixes: Guide customers step‑by‑step through interactive phone or video walk‑throughs so they can fix their issue on the spot without waiting for a repair visit.

Are You a Fit?

You don't need a degree in mechanical engineering or 10 years of experience. If you love tech, like helping people, and have a great attitude, we’ll teach you everything else!

• Language Skills: Native or fluent Dutch (C1 level minimum) + solid working English (B2 level) for training and team comms.
• Tech Comfort: Good general PC skills, a knack for navigating multiple tools, and basic mechanical/technical curiosity (e.g., knowing how a washer hose attaches or being handy with settings menus).
• Cool Under Pressure: High energy, empathy, and the resilience to crush it even during high‑volume periods (like busy Monday mornings)!
• Relocation Ready: Valid EU passport or work eligibility to live and work in Greece.

What’s in It for You?

• Full Relocation Package: Flight covered, airport pickup, and dedicated help finding your new home so your transition is completely stress‑free!
• Competitive Local Salary: Plus performance bonuses, 14 months of salary per year (hello, extra summer & Christmas bonuses!), and low living costs that mean your money goes much further.
• Paid World‑Class Training: A structured 2‑week nesting period and a 1–2 month learning runway to make sure you feel totally confident in your role.
• Real Career Growth: Fast‑track opportunities to advance into Specialist roles (like MRA), Team Leadership, Quality Assurance, or Onboarding.
• The Lifestyle: Off at 5 PM? Walk to the sea, grab an iced Freddo Espresso, enjoy tapas with international friends, or catch a weekend ferry to the Greek islands!

Ready for Your Next Chapter?

Stop overthinking it—your Mediterranean adventure is one click away!