Field Support Techncian

Lucid Motors USA, Inc.; Hilversum; On-site; EUR 30,000 - 47,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Life and disability coverage

Paid time off

Paid holidays

401(k) retirement plan

Equity program

Job summary

Lucid Motors USA, Inc. is seeking a Field Support Technician for the PR and Marketing Fleet based in Hilversum, Netherlands. The role involves diagnosing, maintaining, and repairing vehicles, with frequent travel to support marketing and sales events.

The ideal candidate will have automotive technician credentials, EV experience, and a strong customer-facing mindset in a fast-paced environment. Moderate to high travel is expected to support launches and studio openings.

Qualifications

• Certified automotive technician with valid credentials
• HV Certification and EV experience preferred
• Luxury automobile repair experience preferred
• Strong problem-solving in busy customer-facing roles
• Attention to detail and customer-focused attitude
• Experience supporting Marketing & Sales events preferred

Responsibilities

• Providing technical support, upkeep of Lucid Marketing and Sales vehicles while traveling with the Marketing and Sales teams
• Preparation and repair of Lucid Marketing and Sales vehicles
• Be prepared to be a travelling technician and to diagnose, maintain and repair Lucid Motor vehicles wherever needed
• Support new market launches and Studio/service center openings
• Support a fast paced and growing business with your expertise as needed
• Flexible work availability and travel as needed to support Sales and Marketing efforts

Job description

About Lucid

At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid’s proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our “Compromise Nothing™” approach to the global automotive market. That means refusing to choose between performance and sustainability, design and engineering, ambition and integrity. In Lucid Air and Lucid Gravity, we have designed and built vehicles that have redefined their segments, combining exceptional range, performance, design, and expansive space in a single experience.

We achieve this through deep vertical integration, with design, engineering, and productionhappening in-houseacross our global offices andmanufacturingfacilities.Ourteamscomefromindustriesaround the world, united by a shared commitment to excellence.By refusing to settle, youcanhelpredefinewhat’spossible andshape the future of mobility.

We are currently seeking a Field Support Technician for our PR and Marketing Fleet based out of Hilversum, Netherlands. This position requires an experienced professional with a strong background in diagnosis, maintenance, and repair of vehicles as well as a passion for working in customer-facing environments. Our ideal candidate exhibits a can-do attitude and approaches his or her work with vigor and determination. Candidates will be expected to demonstrate excellence in their respective fields, to possess the ability to learn quickly and to strive for perfection within a fast-paced environment.

The Role

• Providing technical support, upkeep of marketing and sales vehicles while traveling with the Marketing and Sales teams


• Preparation and repair of Lucid Marketing and Sales vehicles


• Be prepared to be a travelling technician and to diagnose, maintain and repair Lucid Motor vehicles wherever it is needed


• Support new market launches and Studio/service center openings


• Support a fast paced and quickly growing business with your expertise and experience in other matters, if necessary


• Flexible work availability and ability to travel as needed to support Sales and Marketing efforts (up to 100% at times)


• Enjoy direct customer interaction and supporting Marketing and Sales events as a technician while representing our company, always complying with company communications policies


• Exceptional ability to interface and collaborate with individuals, groups, and vendors

Qualifications

• Certified automotive technician, Master Technician Certificate advantageous


• HV Certification and EV experience advantageous


• Car detailing experience advantageous


• A capacity to creatively solve problems and think quickly in busy customer-facing environments


• Attention to detail and a passion for creating positive customer experiences


• Experience supporting Marketing & Sales events advantageous


• Experience in luxury automobile repair environments advantageous

Lucid Motors is committed to maintaining a safe and trustworthy environment. As such, a background check may be required during the hiring process. This will be performed in line with European data protection laws, and candidates will be informed and asked to provide consent before the check is conducted.

Compensation & Benefits

Compensation & Benefits: Lucid offers a comprehensive and competitive benefits packageincluding medical, dental, and vision insurance; life and disability coverage; paid time off; paid holidays, paid sick leave; and a401(k) retirementplan. Hourly/non-exempt employees accrue up to 120 hours paid time off, and salaried/exempt employee accrue up to 160 hours paid time off.Eligible employees may also participate in Lucid’s equity program and/or a discretionary annual cash incentive program. Incentive and equity awards, if applicable, are determined based on individual performance, role scope, market considerations, and overall company results, in accordance with the terms of the applicable plans.

Equal Opportunity

At Lucid, we believe diversity strengthens everything we build. Lucid Motors is proud to be an equal opportunity employer and is committed to providing an inclusive workplace for all. We consider all qualified applicants without regard to race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity or expression, marital status, or any other characteristic protected by applicable state or federal laws and regulations.

Accessibility

Lucid Motors is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need any accommodation to participate in the application process, please contact us at TA-Operations <@> lucidmotors.com. This email address is designated solely for accommodation requests and is not monitored for job applications or resume submissions. To be considered for employment, all applications must be submitted through the Lucid Motors Careers website.

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