Customer Care Representative – German Speaking

Lucid Motors; Amsterdam; On-site; EUR 42,000 - 60,000; Full time

Job summary

Lucid Motors in Amsterdam is seeking a customer‑facing specialist to deliver a premium, human‑centered experience for owners and prospective customers. You will blend technical understanding, problem solving, and hospitality to support customers throughout their journey.

Responsibilities include answering inquiries via phone, email, chat, and in person at Lucid Studios, scheduling service, and maintaining knowledge of Lucid vehicles and charging infrastructure across Europe.

Qualifications

• Experience in customer service, automotive, EV, luxury retail, or tech environments.
• Strong communication in German and English; French will be great.
• Ability to handle complex inquiries with patience, clarity, and empathy.
• Comfortable working with CRM systems, digital tools, and fast‑changing technology.
• A passion for sustainability, innovation, and premium customer experiences.

Responsibilities

• Serve as frontline voice for Lucid customers via multiple channels.
• Provide guidance on vehicle features, charging, software updates, and service appointments.
• Schedule and coordinate service with Centers and Mobile teams.
• Capture customer feedback to improve processes and experience.
• Maintain deep knowledge of Lucid vehicles and EV ecosystem in Germany.

Skills

Customer service experience

German language

English language

CRM systems

Technical knowledge

Job description

About Lucid

At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid’s proprietary technology and software‑defined vehicle architecture, our award‑winning vehicles bring our “Compromise Nothing™” approach to the global automotive market. That means refusing to choose between performance and sustainability, design and engineering, ambition and integrity. In Lucid Air and Lucid Gravity, we have designed and built vehicles that have redefined their segments, combining exceptional range, performance, design, and expansive space in a single experience.

We achieve this through deep vertical integration, with design, engineering, and production happening in‑house across our global offices and manufacturing facilities. Our teams come from industries around the world, united by a shared commitment to excellence. By refusing to settle, you can help redefine what’s possible and shape the future of mobility.

Role Summary

You will be the frontline voice of Lucid Motors for customers, delivering a premium, seamless, and human‑centered experience that reflects the brand’s commitment to innovation and luxury. This role blends technical understanding, problem‑solving, and hospitality to support owners and prospective customers throughout their journey.

Key Responsibilities

• Customer Support & Experience
  • Serve as the primary point of contact for inquiries via phone, email, chat, and in‑person interactions at Lucid Studios.
  • Provide clear, accurate, and empathetic guidance on vehicle features, charging, software updates, service appointments, and ownership questions.
  • Resolve issues efficiently while maintaining a luxury‑brand tone and experience.
• Service Coordination
  • Schedule and manage service appointments with Service Centers and Mobile Service teams.
  • Track service cases, follow up proactively, and ensure customers feel informed and supported throughout the process.
• Technical & Product Knowledge
  • Maintain a deep understanding of Lucid vehicles, software features, charging infrastructure, and the EV ecosystem in Germany.
• Customer Advocacy
  • Capture customer feedback and elevate recurring issues to improve processes, product quality, and overall experience.
  • Represent the Lucid brand with professionalism, enthusiasm, and a solutions‑oriented mindset.

Qualifications

• Experience in customer service, automotive, EV, luxury retail, or tech environments.
• Strong communication skills in German and English; French will be great.
• Ability to handle complex inquiries with patience, clarity, and empathy.
• Comfortable working with CRM systems, digital tools, and fast‑changing technology.
• A passion for sustainability, innovation, and premium customer experiences.

Lucid Motors is committed to maintaining a safe and trustworthy environment. As such, a background check may be required during the hiring process. This will be performed in line with European data protection laws, and candidates will be informed and asked to provide consent before the check is conducted.

At Lucid, we don’t just welcome diversity - we celebrate it! Lucid Motors is proud to be an equal‑opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable local laws and regulations.

Compensation & Benefits

Lucid offers a comprehensive and competitive benefits package including medical, dental, and vision insurance; life and disability coverage; paid time off; paid holidays; and a 401(k) retirement plan. Eligible employees may also participate in Lucid’s equity program and/or a discretionary annual cash incentive program. Incentive and equity awards, if applicable, are determined based on individual performance, role scope, market considerations, and overall company results, in accordance with the terms of the applicable plans.

Equal Opportunity

At Lucid, we believe diversity strengthens everything we build. Lucid Motors is proud to be an equal opportunity employer and is committed to providing an inclusive workplace for all. We consider all qualified applicants without regard to race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity or expression, marital status, or any other characteristic protected by applicable state or federal laws and regulations.

Accessibility

Lucid Motors is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need any accommodation to participate in the application process, please contact us at TA-Operations lucidmotors.com. This email address is designated solely for accommodation requests and is not monitored for job applications or resume submissions. To be considered for employment, all applications must be submitted through the Lucid Motors Careers website.

Candidate Data Privacy

By submitting your application, you understand and agree that your personal data will be processed in accordance with our Candidate Privacy Notice.

Recruitment Agencies

Lucid Motors does not accept agency resumes. Please do not forward resumes to Lucid Motors. Lucid Motors is not responsible for any fees related to unsolicited resumes.