Field Service Technician UK

Ranpak-Corp.-; Eygelshoven; Remote; EUR 41,000 - 61,000; Full time

Benefits offered by this job

Company vehicle

Bonus programme

Pension scheme

Training and development opportunities

Job summary

Ranpak is seeking a UK-based, home‑based Field Service Engineer to install, service and maintain paper‑based packaging machines across the country. You’ll travel from home to customer sites, plan visits and coordinate with European teams, acting as the technical contact in the UK.

You’ll diagnose and repair equipment, train operators, and support sales with technical expertise, while maintaining strong customer relationships and ensuring minimal downtime.

Qualifications

• Technical background in mechanical/electrical fields and hands-on experience with machinery.
• Ability to diagnose issues, perform maintenance, and modify equipment as needed.
• Strong, clear communication with customers and colleagues.

Responsibilities

• Install, commission, service and maintain Ranpak machines and integrations at customer sites.
• Diagnose technical issues and minimise downtime through preventive maintenance.
• Carry out repairs and technical modifications where required.
• Train customer operators and provide practical technical guidance.
• Support distributors and Sales with technical expertise as needed.
• Manage service visits and plan priorities across your customer base.
• Record activities in SAP and share feedback with internal teams.
• Act as Ranpak’s technical point of contact in the UK and build client relationships.

Skills

Mechanical engineering

Electrical knowledge

Troubleshooting

Independent worker

Customer communication

Tools

SAP

Job description

Make a real impact with sustainable packaging.

At Ranpak, we develop paper-based packaging solutions that help companies protect their products while reducing environmental impact.

As our Field Service Engineer in the UK, you will be Ranpak’s technical representative at customer sites across the country. This is a stand‑alone field position, giving you a high level of independence and responsibility while staying closely connected with our European Service and Sales teams.

What you’ll do

Install, commission, service and maintain Ranpak machines and integrations at customer sites throughout the UK.

Diagnose technical issues and minimise downtime through preventive maintenance and practical troubleshooting.

Carry out repairs and technical modifications where required.

Train customer operators and provide practical technical guidance on the correct use of Ranpak equipment.

Support distributors and Sales colleagues with technical expertise when needed.

Manage your own service visits, planning and priorities across your assigned customer base.

Record service activities and technical information in SAP and share relevant feedback with internal teams.

Act as Ranpak’s technical point of contact in the UK and build strong, professional relationships with customers.

Where you’ll work

This is a UK-based, home‑based Field Service position.

You will travel directly from home to customer sites using a company vehicle.

Your main territory will be the UK, with a strong customer presence in the Midlands and surrounding regions.

Regular travel and customer visits are part of the role.

Occasional overnight stays and travel elsewhere in Europe may be required for training, meetings or technical support.

You will work independently in the UK while receiving support from Ranpak colleagues across Europe.

What you’ll bring

A technical background in mechanical engineering, electrical engineering, mechatronics or a comparable field.

Hands‑on experience working with machinery, production equipment or technical installations.

Strong mechanical troubleshooting skills; electrical knowledge is an advantage.

The confidence to work independently and take ownership of technical issues at customer sites.

A practical and customer‑focused approach.

Good communication skills and the ability to explain technical matters clearly to customers.

Willingness to travel regularly throughout the UK.

A full UK driving licence.

Language

English is the working language for this position.

You should be comfortable communicating with customers and international colleagues in English.

What we offer

A competitive salary and overall employment package.

A company vehicle for travelling to customer locations.

Flexible working hours that allow you to organise customer visits efficiently.

Bonus programme and pension scheme.

Training and development opportunities to strengthen your technical expertise.

Support from an experienced international Service organisation while having significant independence within your UK territory.

The opportunity to represent a global company focused on sustainable, paper‑based packaging solutions.

Ranpak Values

• Ownership Culture – Our ownership mentality empowers us. As employee-owners, we take responsibility for our individual work and pride in our collective achievement.
• Environmental Sustainability – Our product portfolio has been designed to reduce the harmful consequences of our globalised economy.
• Diversity and Inclusion – Diversity is strength. We aspire to the equitable representation of all perspectives across our company.
• Employee Actualization – When each of us reaches our full potential as an individual, we all succeed together.
• Customer Centricity – Our customers are central to our success and our mission. Helping them succeed is a top priority.
• Data Driven Decision Making – Key business decisions are based on verified data rather than intuition alone.
• Community Engagement – We embrace our responsibility to our local communities and contribute to the lives of those around us.

Ranpak is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because these perspectives contribute to the success of our business.

Ranpak does not tolerate discrimination on the basis of race, religion, colour, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by applicable laws and regulations.

Accommodations are available for applicants with disabilities.

This policy applies to all employment practices within our organisation, including recruiting, hiring, promotion, termination, layoff, recall, leave of absence, compensation, benefits and training. Ranpak makes hiring decisions based on qualifications, merit and business needs.