Field Service Technician (m/f/d)

Ebara PM; Netherlands; Remote; EUR 42,000 - 54,000; Full time

Job summary

EBARA Precision Machinery Europe (EPME) seeks a Field Service Technician to install, troubleshoot, maintain and repair equipment at customer sites in the Netherlands. You will train customers on best practices to keep equipment functioning and supported by a dedicated service team.

The role requires strong technical, mechanical and electronic skills, plus an analytical mindset and excellent customer service. EU/local driving license and English fluency are essential; German is a plus.

Qualifications

• Completed technical apprenticeship (mechatronics/electrician) or equivalent.
• Experience with vacuum pump or abatement service, assembly or operation.
• Strong technical, mechanical and electrical skills.
• Analytical, problem-solving and process-oriented.
• Good written and spoken English; German a plus; EU/Local driver’s license required.

Responsibilities

• Install Components equipment.
• Perform start up and commissioning of Components equipment.
• Be the technical support for tools installed at customer site.
• Plan & coordinate Predictive Maintenances of Components equipment with customer and Site Supervisor.
• Ensure that all environmental, health and safety requirements are followed.
• Participate in customer meetings to ensure service levels and requirements are met.
• Resolve technical issues locally in a timely manner.
• Monitor tool productivity metrics (availability, MTTR, downtime, installation time).
• Contact person for customer questions and issues.

Skills

Technical apprenticeship

Mechanical skills

Electronic skills

Analytical/problem solving

Customer service/communication

English proficiency

Driver's license

German language (plus)

Education

Technical apprenticeship (mechatronics/electrician)

Job description

Field Service Technician (m/f/d)

Working at EBARA Precision Machinery Europe (EPME) means you are connected to the top 20 micro-chip manufacturers. The semiconductor manufacturing market continues to grow. Our customers are using high-precision manufacturing technologies to provide IoT, cloud servers, silicon technology, 5G, sensors for autonomous vehicles, flat panel displays, smartphones and tablets. As a part of the EBARA Group with over 19,000 employees worldwide, we drive this technology development. We are a team with more than 200 employees in 8 countries. Shape the future with us!

Join us in a perspective-rich workplace in a growing industry. We are looking for ambitious and passionate candidates who want to push boundaries to drive our customers' success. Join us in a company with a successful culture and team spirit.

YOUR RESPONSIBILITIES

As part of our local service team, you will be responsible for installing, troubleshooting, maintaining and repairing equipment on customer's site. You are also in charge of showing customers how to use equipment and advising them on best practices to keep their equipment functioning well.

The duties and responsibilities include :

• Install Components equipment
• Perform start up and commissioning of Components equipment
• Be the technical support for tools installed at customer site
• Plan & coordinate Predictive Maintenances of Components equipment with customer and Site Supervisor
• Ensure that all environmental, health and safety requirements are followed
• Participate in customer meetings as needed to ensure that expectations are properly managed and that all requirements defined by the Service Agreement are being met
• Solve technical issues locally in a timely manner
• Monitors tool productivity metrics such as availability, MTTR, downtime, time to installation and process readiness
• Contact person for customer questions and issues

YOUR PROFILE

• Successfully completed technical apprenticeship, e.g. mechatronics technician, electrician (m/f/d) or comparable
• Experience in vacuum pump or abatement service, assembly or operation
• Very good technical, mechanical and electronical skills
• Analytical and problem solving orientation skills, process oriented
• High customer service and communication skills
• EHS knowledge
• Good written and spoken English skills, German knowledge is a plus
• EU/Local driver's license is a must

WHAT WE OFFER

As an employer, we offer you a future-proof job in a fast-growing industry. An international environment of colleagues and the high product quality and innovative strength set accents in the market. Our corporate culture is shaped by our Japanese roots. Long-standing affiliation with the company, close ties with our customers and a focus on teamwork and respect are the cornerstones of our corporate values.