Field Service Technician - Data Center

Johnson Controls, Inc.; Amsterdam; On-site; EUR 45,000 - 65,000; Full time

Job summary

Johnson Controls is seeking a Field Service Technician - Data Center to join our team in Middenmeer. You will maintain Silent-Aire handling units within data centers and regulate air and water temperatures to meet SLAs.

You will travel to support multiple sites and coordinate with operations teams for optimal performance. You must have strong English communication skills and a valid driving license; Dutch is a plus.

Qualifications

• At least 5 years' mechanical or electrical experience in relevant industries.
• Understanding of electrical and mechanical systems in data centers and controls/monitoring.
• Willingness to travel to other countries as required.
• Good communication skills in English; Dutch language a plus.
• Valid driving license and VCA - B course.
• Ability to work flexible hours, including 24/7 emergency cover.

Responsibilities

• Maintain and repair Silent-Aire handling units within data centers.
• Regulate air and water temperature to meet SLA requirements.
• Coordinate with customers and local operations teams for smooth operations.
• Report all work via UpKeep CMMS.
• Work with mechanical/electrical operatives or subcontractors as needed.
• Travel to other sites as workload requires.

Skills

Mechanical experience

Electrical systems

Data center environment

Customer communication

English proficiency

Dutch helpful

Tools

CMMS UpKeep

Job description

Silent-Aire is a global leader and specialist in designing, engineering, and manufacturing custom air handlers and modular data centers specifically for hyperscale cloud and co-location providers. Recognizing the value of Silent-Aire's expertise, Johnson Controls, a leader in smart, healthy, and sustainable buildings, has entered into a definitive agreement to acquire Silent-Aire, thereby expanding its already impressive product portfolio. We are looking for a Field Service Technician - Data Center to join our team in Middenmeer.

What will you do

As Field Service Technician - Data Center you play a crucial role in maintaining optimal physical conditions and smooth operation of Silent-Aire's Handling Units within the data centers in Middenmeer. Your responsibilities encompass a diverse range of tasks, including the regulation of air and water temperature. Additionally, you will be involved in the ongoing inspection, maintenance, and repair of various components within the data center to assess the overall functionality of these systems to meet Service Level Agreements for all Silent Aire units. Working closely with the Silent-Aire site Health & Safety Officer, you also prioritize and uphold environmental and safety standards to ensure consistent compliance.

How you will do it

• You are responsible for all regional service calls and Service Level Agreements (SLA) in place.
• You engage directly with customers to fulfill service requests and any maintenance opportunities.
• You engage directly with customer's operations teams to ensure the smooth running of all local assets.
• Report all works undertaken via UpKeep Central maintenance Management system (CMMS).
• Work with all Mechanical / Electrical operatives or Sub contractors as required.
• Ensure all work undertaken is done in compliance with Health & safety standards.
• Share upstream customer information on investments, local influencers/decision makers.
• Works to develop, directly and through networks a qualified pipeline of opportunities, and then drives to convert into Service business orders.
• Work with management and colleagues to growth the after-sales service business and share best practice.
• You are prepared to travel to other countries and locations as required by workload.

What we look for

• You have at least 5 years' mechanical or electrical experience, preferably from commercial, data center, high-tech, healthcare or manufacturing industries.
• Understanding of electrical and mechanical systems in data center environments and controls/monitoring systems.
• Quick learning capabilities and adaptability to new processes, procedures, and equipment.
• Strong communication skills and ability to communicate effectively and clearly at all levels.
• Proficiency in English language with additional knowledge of Dutch being advantageous.
• Strong attention to detail and a problem-solving mindset.
• Highly organized and proactive individual.
• Ability to work flexible hours, including 24/7 call out emergency cover.
• Valid driving license & VCA - B course.

What we offer

Johnson Controls offers you a very interesting job within a global organization in which you can develop your customer focus to the maximum. We also offer you a competitive salary adapted to your experience and potential with an interesting package of secondary employment conditions. We offer a contract with Johnson Controls under CAO Technical Wholesale and 38 holidays based on full time. We support you in all areas and provide the necessary education and training to familiarize you with our products.