Field Service Engineer (Antwerp-Rotterdam)

Veolia Environnement SA; Roosendaal; On-site; EUR 55,000 - 75,000; Full time

Job summary

Veolia Group is seeking a Field Service Engineer SES BNL to deliver on-site chemical testing, commissioning, and service in the Rotterdam - Antwerp axis. You will work within the Water Technology team to support customers with water treatment applications and ensure adherence to ISO and QMS standards.

The role requires a chemical background, Dutch and English fluency, and strong communication and problem-solving skills; driving license and willingness to travel are essential.

Qualifications

• B.Sc. or higher degree in Chemistry and fluent in Dutch and English.
• Strong communication and computer skills with standard office tools.
• Willingness to travel and drive; field service experience preferred.

Responsibilities

• Perform on-site chemical testing and program follow-up, calibrate field equipment.
• Ensure ISO program and QMS compliance and support customer reports.
• Coordinate site surveys, start-up, commissioning, and maintenance.
• Maintain safety and integrity policies and support costings for contracts.

Skills

Service mindset

Good communication

Dutch language

English language

Problem solving

Team player

Flexible

Analytical thinking

Computer skills

Commercial sense

Education

B.Sc. or higher in Chemistry

Tools

Windows Office

Google Tools

Veolia IT tools

Job description

• Full-time
• Contract type: Standard

Company Description

Veolia Group is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specializing in water, energy, and waste management, Veolia Group designs and implements innovative solutions for decarbonization, depollution, and resource regeneration, supporting communities and industries in their ecological transformation. Within this framework, Veolia's Water Technology Business brings together a dedicated team of experienced professionals committed to tackling the world’s most complex challenges related to water scarcity, quality, productivity, and energy. Together, we pursue a shared mission to create a more sustainable future.

Job Description

The Field Service Engineer SES BNL is a professional service provider in the hydrocarbon and petrochemical industry, focusing on chemical process water treatments. She or he provides on-site services at our major accounts in the Rotterdam - Antwerp axis.

The following activities are a guideline; others can be part of the job scope:

• Perform on-site chemical testing and program follow-up and conduct calibration of field equipment.
• Compliance with ISO program and QMS requirements
• Working to improve customer satisfaction and encourage customers to participate in customer satisfaction surveys.
• Customer reporting/Data processing with the use of our InSight platform
• First line trouble shooting for Cooling, Boiler, Water & Waste and Industrial process treatment applications
• Frequent review of agreed Key Performance Indicators with the customer in close cooperation with the Account Manager
• Execute Site Surveys, Equipment Start up and Commissioning
• Management of Repairs/Maintenance/warrantee
• Retain strong verbal and written contact with different levels within the customers organization
• Minor assembly operations, as required
• Project coordination
• Support costing of contracts.
• Follow and conduct technical trainings
• Fulfill Piloting and Field trials when required
• Participate in the local team meetings to share best practices
• Comply with integrity and safety as required by Veolia and customers policies
• Manage differentiating sales initiatives and execute our strategy
• Report all work-related accidents, diseases, dangerous occurrences, near misses, incidents and damage to property.

Qualifications

Qualifications/Requirements

• Service oriented, external focus
• Chemical background
• Taking initiative – driven by technical improvements
• Team player and independent
• Commercial feeling and interest
• Good communication and computer skills
• Good knowledge of local language & English is required
• Strong flexibility and problem-solving skills
• Competence with windows office software, Google Tools and Veolia IT tools is a must
• Experience and/or interest in process and water treatment is a plus

Minimum requirements

• A B.Sc. or higher degree with a Chemical background.
• Fluency in Dutch and English, both verbal and written
• High competence with windows office software and Google tools (especially Google Sheets)
• Possession of driving license is required

Useful Skills or Abilities

• Service oriented and analytical
• Excellent presentation and accurate reporting skills
• Strong flexibility and problem-solving skills
• Excellent communication and interpersonal skills
• Industry knowledge would be an advantage

Additional Information

Limits of authority Reports to the Field Service Leader No authority to:

• Agree on discounts to book price and/or offer credit for goods already sold without having the prior appropriate approvals based on the current Delegation Of Authority guidelines;
• Agree on any non-standard terms and conditions beyond the standards provided by the business without having the prior appropriate approvals based on the current Delegation Of Authority guidelines;
• Quote products that are not designed for customer treatment programs by the Veolia WTS Applications Guide, and to quote products that are not on the assigned product range for the region;
• Commit to any performance guarantees or bonds that impact the overall profit of the specific Veolia WTS treatment program nor accept liability for any cost reported to have incurred by the operation of a Veolia WTS treatment program.

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.