Federal Work Study - Career Peers Front Desk Assistant

East Carolina University Portal; Zwolle; On-site; EUR 12,000 - 17,000; Full time

Job summary

East Carolina University is seeking a Career Peers Front Desk Assistant for the ECU Career Services office. The role includes handling front desk inquiries, managing appointments, and supporting outreach efforts across campus.

The position offers 5-20 hours per week, a Pay rate of $12.00 hourly, and requires eligibility for Federal Work Study and a minimum 2.0 GPA. Training will cover customer service and career resources.

Qualifications

• Flexible schedule up to 5-20 hours per week.
• GPA requirement minimum of 2.0.
• Federal Work Study eligibility required.

Responsibilities

• Answer phones and check students/alumni in for appointments.
• Manage the walk-in program at the front desk.
• Assist with entering collected survey data and office projects.
• Serve as outreach source to promote Career Services at events.
• Deliver presentations to student organizations and residence halls as trained.

Job description

Posting Number

Posting Number 08399

Position Number

Position Number 08399

Student Job Category

Position Location

Position Location On-campus

City

State

State NC

Number of Vacancies

Number of Vacancies 1

Rate of Pay

Rate of Pay $12.00/Hourly

FLSA Status

FLSA Status FLSA Non-exempt

Will the position be subject to the CBC policy?

Will the position be subject to the CBC policy? No

Job Description

ECU Department of Career Services is currently seeking a Career Peers Front Desk Assistant.
SCOPE OF POSITION
Students hired for this position will work in two functions; student experience expert and outreach specialist. As a student experience expert, Career Peers will be trained to develop and maintain in-depth awareness of the wide-range of programs and services offered through Career Service’s main office, its multiple satellite locations, and web resources. Career Peers will regularly use this knowledge to effectively answer questions, concerns, or requests that come in at the main office’s front desk, whether through in-person visits, email or incoming phone calls from students, alumni, employers, faculty, and staff. The majority of the student experience role will involve managing the walk-in program, answering phones, and checking students/alumni in for appointments as they arrive. During down-time, in the office, Career Peers will also enter collected survey data and assist with office projects.
Career Peers will also serve as outreach specialists to promote Career Services to the campus community through presentations and peer to peer outreach. Career Peers will serve as a Career Services student representative at university-sponsored events. Upon completion of training and demonstrated skill development, Career Peers will deliver presentations to student organizations and residence halls on Career Services programs and resources. Career Peers will also assist in Career Services special events, activities, programs or day to day operations.

BENEFITS TO STUDENT

As Career Peers, students will:

• Gain thorough knowledge of foundational career development tools and software
• Develop and enhance leadership, presentation, and coaching skills
• Build relations with Career Services and university faculty, staff and students
• Network with ECU alumni and employers during Career Services events
• Develop professional etiquette and enhance professional presence
• Gain administrative and transferable office setting skills

As employees in the Division of Student Affairs, students will have the opportunity to gain the following competencies based on a framework of core and recommended career development competencies established by the Division of Student Affairs and the National Association of Colleges and Employers.

• Effective Communication (Written and Verbal) CORE : Ability to listen effectively and relay information via written, verbal, and non-verbal means in a way that is understood by target audience.
• Problem Solving/Effective Reasoning CORE : Ability to identify challenges and form alternative solutions and approaches to problems using logic and effective reasoning while maintaining the integrity of all individuals/organizations.
• Team Work CORE : Ability to cooperate and work effectively with others to achieve a common goal or outcome.
• Accountability/Integrity CORE : Ability to build on personal and ethical foundation while demonstrating integrity, responsibility, and dependability to do assigned tasks with minimal supervision while maintaining a professional level of trust.
• Adaptability/Resiliency CORE : Demonstrating flexibility in the face of changing circumstances and responding proactively to adversity.
• Professionalism: Ability to demonstrate good customer service skills and professionalism in attitude/demeanor and disposition that makes one approachable and relatable to others.
• Organization/Planning: Ability to show efficiency in completing assigned tasks through planning, prioritizing, time-management, and effective use of available resources.

GPA Requirement Minimum of 2.0

MINIMUM QUALIFICATIONS
Candidate must be able to work flexible schedule up to 5-20 hours per week from 8am-5pm. Desired candidate will display an interest in promoting Career Services and assisting peers in achieving desired goals and career outcomes.

License/certification required

To be ELIGIBLE for FEDERAL WORK STUDY POSITIONS , students MUST QUALIFY and RECEIVE an AWARD from the ECU Financial Aid Office (Old Cafeteria Complex, 252 328-6610.)

Additional Instructions to Applicants Unless otherwise identified in the applicable job posting and consistent with University policy, the University will principally employ individuals who reside in the State of North Carolina to the greatest extent practicable. As such, most positions at East Carolina University require employees to live and work in North Carolina (or live within a reasonable daily commuting distance from their duty station) after hire. Candidates should be prepared to relocate within a reasonable, agreed-upon time after an offer of employment has been made and accepted to meet this requirement.

East Carolina University is committed to workforce success and cultivating a culture of care for our employees. ECU prohibits unlawful discrimination and harassment based on race/ethnicity, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, and veteran status. All qualified applicants will receive consideration for employment without regard to their protected veteran status or disability. Individuals requesting accommodation under the Americans with Disabilities Act Amendments Act ( ADAAA ) should contact the ADA Coordinator at [phone] (Voice/ TTY ) or ADA [e-mail].

Eligibility for Employment

Individuals submitting profiles for these positions must be current ECU students, in good-standing and meet the respective GPA requirement as required by the position type. Final candidates may be subject to criminal & sex offender background checks based upon the duties and responsibilities of the position. Some vacancies also require motor vehicle checks. ECU participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

Department for People Operations, Success, and Opportunity

If you experience any problems accessing the system or have questions about the application process, please contact the Department for People Operations, Success, and Opportunity at [phone] or toll free at 1-866-489-1740 or send an email to [e-mail]. Our office is available to provide assistance Monday-Friday from 8:00-5:00 EST.

Supplemental Questions

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