FAE Manager

Innodisk Europe B.V.; Eindhoven; On-site; EUR 90,000 - 130,000; Full time

Benefits offered by this job

Pension plan

25 vacation days + 5 ADV days

Job summary

Innodisk Europe B.V. is seeking an experienced Field Application Engineer Manager to lead and strengthen our European FAE team from its Eindhoven office. This role combines technical leadership with people management, guiding product validation, troubleshooting, and customer discussions across Europe.

Occasional travel within Europe is required. The candidate should have a strong technical background in electronics/computer engineering, 5+ years in customer-facing roles, and experience with

Qualifications

• Bachelor-level or higher degree in Electrical Engineering, Computer Science and Engineering or related field.
• 5+ years in a technical customer-facing role (FAE, Application Engineer, Technical Support, etc.).
• Experience with mainboard/ GPU solutions and storage tech (RAID, SSD, DRAM) is a plus.

Responsibilities

• Lead the European FAE team and define priorities, supporting technical strategy and HQ interface.
• Ensure consistent technical standards, documentation, and best practices.
• Perform product testing and simulations to ensure quality and functionality.
• Provide on-site technical support including customer visits.
• Conduct in-house product testing to address field issues.
• Address customer complaints and troubleshoot technical problems.

Skills

Team leadership

Technical leadership

Customer-facing

English

German or French

Linux

C / C++ / Python

Embedded systems

X86/ARM

Soldering

Education

University/HBO degree in Electrical Engineering, Computer Science and Engineering or related field

Tools

Linux OS

Soldering iron

Job description

Due to continued growth, Innodisk Europe B.V. is looking for an experienced Field Application Engineer Manager to lead and strengthen our European FAE team.

Are you a computer science or electrical engineer with at least 5 years of experience and a passion for the electronic market with a strong technical background? Do you enjoy combining hands‑on technology with leadership, customer interaction, and problem‑solving in an international environment? Then this might be the right next step for you.

About the role

As FAE Manager, you will act as both a technical leader and people manager, supporting customers across Europe while guiding and developing the European FAE team. You will be closely involved in technical troubleshooting, product validation, and customer discussions, while also ensuring a high level of service quality and team performance.

This position is office‑based in Eindhoven. We believe that close collaboration, teamwork, and direct interaction are key to success, and you will work from our office alongside sales, operations, and management colleagues. Occasional travel within Europe is part of the role.

Key Role Responsibilities

• You will lead the European FAE team and define FAE priorities, support technical strategy in Europe, and act as the main technical leadership interface toward HQ.
• Ensure consistent technical standards, documentation, and best practices across the European FAE team.
• Perform product testing and simulations to ensure product quality and functionality.
• Provide on‑site technical support, including customer visits when necessary.
• Conduct in‑house product testing to address technical issues encountered in the field.
• Address customer complaints, troubleshoot technical problems, and provide product specifications, fostering a positive customer relationship.

Desired technical skills and experience

• University/HBO degree in Electrical Engineering, Computer Science and Engineering or related field
• At least 5 years of experience in a technical customer‑facing role (FAE, Application Engineer, Technical Support, etc.)
• Prior knowledge in mainboard/GPU solutions as well as storage devices and technologies such as RAID, SSD, DRAM is a plus.
• Ability of writing 8D reports with strong analytical skills.
• Familiarity with PC production processes, including RMA / DOA handling
• Familiar with soldering iron skills and schematic reading.
• Experience with Linux OS and C / C++ / Python is preferred.
• Experience in embedded system architecture (X86/ ARM), system porting and Linux based environments.
• Experience with managing and leading a team of technical colleagues

Communication & personal skills

• Good English written and verbal communication skills are mandatory
• Fluent in German or French is a plus
• Good presentation & interpersonal skills
• Willingness to travel within the EU when needed
• You live within a range of 50 km from Eindhoven

What we offer:

• Full‑time position in an international customer‑focused organization
• A key technical leadership role with real impact on customers and internal teams
• Working in an informal, young, and dedicated team with a drive to achieve success.
• Competitive employment conditions, including: 25 vacation days plus 5 ADV days, to maintain a healthy work‑life balance, and pension plan.
• A stable role in a growing industrial technology market with long‑term product focus

If you enjoy solving complex technical challenges, leading engineers, and working closely with customers in an international environment, we would be happy to hear from you.